Product: Greyhound Bus Service Clear all filters (432 of 432 reviews match)
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My wife arrived Phoenix, Az. Greyhound Bus Terminal early on 9-2-11 for a 7:50am departure headed for Monroe,La. She was told by staff, that bus had a flat tire and would be late. Finally bus arrived terimal later that afternoon only to find out the tire still had to...
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1 comment
Anonymous
#339426

I took a bus from Indiana to Alabama recently, and I can 100% agree that they are awful. Always take a plane, no matter how much more they may cost. If you're afraid of flying just ride the bus once, I promise you'll never want too again.

Review
#259628 Review #259628 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$204
I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase, which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his...
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4 comments
Anonymous
#512122

Hi Everyone that got robbed by Greyhound Lines, INC. I have moved few months ago from Los Angeles to Miami Beach and shipped 16 large boxes via Greyhound Lines, INC.

14 boxes were robbed, electronics, TV set, video camera, photo camera, stolen, half of my wardrobe stolen, expensive suits, dresses, leather jackets, most importantly I have also shipped large box containing all of my office paperwork, copies of client contracts, copies of my IRS tax returns,birth cerfificate,copies of my passport and social security was there and this box never arrived. I have suffered approximatelly 11,000.00 in stolen goods via greyhound. I am putting a class action law suite againts the Greyhound Corporation and I am looking for more victims that were carelessly robbed during their move from state to state in US by unlawful business practices of this company.

If you have similar experience with this company and would like to be part of this process email me at monroezuzana@yahoo.com so far we have 5 people but we need 50 at least to file a class action law suite. Thank you and be strong!

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#257046 Review #257046 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$2000

Greyhound

My daughter stood out in the rain in New York City with many other passengers waiting for a Greyhound Bus that never arrived. The pick-up time was eight o'clock at night and she arrived at seven. She was finally forced to leave at eleven thirty because the other passengers left and she was alone on the street. The pick-up location has no enclosed shelter just full exposure to the weather and everyone was caught in a rain storm. She tried contacting Greyhound through different numbers to determine if the bus was in an accident. Greyhound has no numbers to tell passengers if one of their buses is going to arrive or not. They have plenty of phone numbers when it comes to services that require payment from you. The bus drivers that maintain these routes should at the very least be given phone numbers of designated passengers to let them know the bus will not arrive. Clearly Greyhound is not interested in putting their passengers first. My daughter has very little time off of work to visit her family. Rescheduling is very difficult at best. From what I understand there is no cash refund on her bus ticket. Greyhound gets what they want and my daughter gets nothing, another indication of profits over people. My friends and family want to know what happen to the bus and why you have poor passenger communication. Based on other complaints I have read you appear to be a company that has very poor customer relations. I want my daughter to have a cash refund so she can reschedule a home visit in the future from a transportation service of her choice. The following information is about her pick-up location and reference number her ticket. I want this matter investigated. I will be filing my complaint to other websites so potential passengers can be warned ahead of time of you total lack of regard for your passengers. Bus Ticket Reference: 77743439 Bus Pick-up Location: N.W. Corner of 34 St. & 8th Ave. Curbside-Not Enclosed New York Penn Station, NY 12550
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#256670 Review #256670 is a subjective opinion of poster.
Service
Greyhound Bus Service
June 30, 2011 Greyhound Yorkdale to Barrie Driver said he thought he heard someone swear - over the intercom said passengers were not allowed to swear and he would decide if they would be allowed to their destination. Bus was late - pulled in the bus terminal the...
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#255817 Review #255817 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Tucson, Arizona - Lost bag

My fiancee and I were taking a trip from Tucson az to Gulfport Miss.(July 14-July 29) Getting there was no deal but coming back they lost my bag. They say on their website that customers are responsible for transferring bags to the layover bus. Apparently those rules didn't reach Houston tx, nor San Antonio. We were pushed through the door and told not to worry about it that it would be at our destination. From San Antonio we made a stop in El Paso TX, the bus we were on stopped there and my bag was no where to be seen. When we got home at around 8am, went up to customer service and they said that it would be on the next bus. No such luck. I have been calling for 2 weeks and no results.
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#254493 Review #254493 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound bus left my three children at the custom in canada more than 3-hours

My name is Adama Bah living a 2000 Davidson Avenue Apt 3B Bronx, NY 10453.On friday August,5 i both three ticket for my children from NEW-YORK, to Canada but the bus Driver left my children at the custom office in canada for three to Four hours. My children was traumatize by his act.They was crying, scare. It was 7 years boys, 15, and 14. How he can forget 3 passenger it is no right, not acceptable. I am very pissed.I Willie need an explanation, why the driver left my kids. i was call by custom.
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3 comments
Anonymous
#334169

I'm amazed by the first two commenters, well ignorant stuff there. That is indeed a scary thought.

I would never want my child to travel alone though. My wife's on a greyhound right now. She has a fear of flying. The tickets were *** near $800 for her and my daughter.

I could have booked a flight in advance cheaper. She's going from Canada to Texas and now there has been a delay, she's been on the bus since the 22nd.

I don't much like greyhound either their service is horrible. Please though make sure your children travel with an adult always.

SDL2006
#326419

Please forgive the *** below.

This is a consumer site for support on services in which we

have paid. If I were you I would

have ask for reimbursement back on my check thru greyhound. That could of been tragic.

I am glad your kids are alright.

Greyhound will leave you if not at the location of dismissal. However taking into consideration these were children traveling it was the drivers obligation to do so.

Hopefully this will not haunt them for when it comes time to travel.

SDL2006

Anonymous
#326331

They probably was crying because they spent a trip on the bus, not because they are in a Customs office. Get over it, children cry, especially 15 yr olds who have bad parents like you.

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Review
#254490 Review #254490 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Reston, Virginia - Bought a bus ticket asked 3 times to make sure ticket was refundable,and told it was ,but it wasent

i bought a bust ticket to help a friend get from portland to grand junction,i told the ticket agent i wanted the ticket to be refundable just incase it wasent used,i asked 3 times before i paid for the ticket and was told it was refundable buy purchasure ,me,when friend did not use it i tryed to get a refund and they told me it was not refundable and there was nothing i can do,i am disabled,an i am pissed,greyhound treats there customers like gold till they get there money after that your nothing to them,the ticket # i purchased is 77747412 is there anyone who can help ,my email is royt8152052@yahoo.com thank you.
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Review
#253959 Review #253959 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$175

Greyhound in The Pas, Manitoba - Injured my wrists

on july 06/11 i was coming from winnipeg on the greyhound bus. Along the way the bus driver slammed on his brakes to a dead stop. i have soe wrist from that day and i am going to a fracture clinic on july 19. Tjhis will cause me a few problems because my job requies me to use my hands and i am right handed. It is very painful and i'm not sure if they will heal for at least 3 months. i make 2000.00 bi-weekly. In cas i have another problems i will let you know. ( 204)9472-3860 Kathleen Delia Erickson Box156 Cranberry Portage, Mb R0B0H0
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Review
#249619 Review #249619 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - On july 09/11, i was coming frm wiinipeg to the pas, the bus broke to a dead stop to miss a horsr.

i was on the bus july 6/11 coming frm winnipeg to the pas. The bus driver suddenly bracked very hard and we all flying. I must have tried to brace myself and hurt both my wrists. one of wrists is possible fractured. I am going to a fracture clininc on the 19th in the pas, mb. I am afraid the driver did not stop to see if people were okay If i do have a fracture, I will be putting a claim in, because this my working hand i use for my job. I would like some information on how to proceed with this. Please contact me at( 204)472-3860 or delia-erickson@yahoo.com There were other people on that bus.
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#249616 Review #249616 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound, are you kidding me?!

ive been waiting for my bike for over a month and a half now, and have been spam-calling greyhound all week to get no *** response whatsoever. heres the story: on may 11th, i traveled from charlotte, nc, to milwaukee, wi, and had a bike shipped with me. by the time i got to milwaukee 24 hours after getting on the bus in charlotte, my bike was nowhere to be found. turned out it was still a few states behind, according to the person i spoke to, so i gave him my then-cell number and he cheerfully told me id get a call when it arrived. 3 weeks later, on my new phone, i call them because i had yet to recieve a phone call. after a long, boring wait, i finally speak to a guy who tells me my bike is there and i can come get it whenever i want. i dont go there that day, because my fiancee had to work, nor do i go the next day, because of *** weather. two days after i call, he and i decide to go and pick it up, only to find that the day before, the crappy-weather day, it was shipped out to dallas, where they send all things that havent been claimed yet. problem is, theyre supposed to wait 3-4 weeks after the item arrives. in the case of my bike, they waited 2 weeks. after a week and a half of TRYING to understand what the *** is going on in dallas (their representatives hardly speak any *** english), i finally convince a hispanic gent to send my bike back to milwaukee. 2 weeks ago i filed a claim for it, and have been calling onver and over and *** over again since, left 3 messages, and have come under the suspicion that those bastards may have actually had the gall to BLOCK my phone number, considering every time ive called today, i always get a *** busy signal, but when i called on my fiancees phone, there was no busy signal. at that, greyhound, you may go *** yourselves. i can assure you i will never be using the greyhound again and insist to anyone who plans to travel out of state, if its an option, try driving instead. i see no reason why greyhound should profit from such *** customer service, and i assure you they will hear from me over and over and over and over and over again until i get my godd*mn bike.
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Review
#246255 Review #246255 is a subjective opinion of poster.
Service
Greyhound Bus Service