Product: Greyhound Bus Service Clear all filters (428 of 428 reviews match)
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Greyhound--Horrible

bought a 60 day pass to visit family and friends in the United States. It was expensive but I thought it would be cheaper than driving. It takes three times as long to get anywhere on the Greyhound. The employees are dirty and ignorant (especially in the smaller towns) it is as if they have absolutely NO supervision. I have seen customer service reps take personal calls on their cell phones while customers were waiting in line. The buses are outdated and filthy. Even after the buses are "Cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, ***, *** and that blue stuff in the toilet. On the new buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. There was midnight entertainment on the bus. There are NO camera on the bus. It is very unsafe. Every night people were stealing or "fist" fighting especially in "urban" areas". I have never seen such beast mentalities in my life. The "Urban" bus drivers were amazingly unprofessional they were either on their cell phones or had head sets on listening to music while driving through heavy traffic. My biggest memory I have is the respiratory and eye infection I picked up while riding the Greyhound. Which had me bedridden for over a week.
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#242305 Review #242305 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - Sold bus ticket for bus that never arrived.

I bought a one way bus ticket from Greyhound on June 1st for a trip from London, KY to Grand Rapids Michigan. London doesn't have a station so I traveled to Bristol TN to purchase the ticket as there on-line and telephone assistance could not accomplish the task. The bus was to depart the Burger King in London, KY at 8:05 A.M. I arrived at 7:30 A.M. and after waiting two hours, called Greyhounds Customer Service. Reached an individual that could not speak English very well but struggled thru and was told the bus was late. The bus would arrive but he could not tell me when. At 10:30 it was evident that the bus was not coming so my husband drove me to Lexington ,KY the nearest station on the route. What a nightmare. Several severely handicapped children laying on mats on the diry floor of the station. Both bathrooms out of order. People sleeping on the floor. The agent was courteous, but had no solution. Continued to say the bus I was scheduled to take was "LATE" but in reality, it was not coming. The next bus would be at 11:00 P.M. If I wanted to take that bus, I would have to find somewhere else to wait as the station closed from 4PM to 9PM. I asked for a refund and was told NO. I was fortunate in that my husband was still with me with our auto so we aborted the Greyhound nightmare. The State of Kentucky better look into the station in Lexington before they have a National Scandal on their hands. No working toilets? Handicapped children laying on the floor? I will never use Greyhound again, my concern in posting is that someone might send a loved one on this atrocious bus line not knowing how terrible it operates.
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#241156 Review #241156 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound: Stay Away from the bottom of the barrow!!!

My 14 year old son traveled with Greyhound early January 2011 from Athens, AL to Montgomery, AL which is a 2 1/2 hour drive by car. There was a stop in Birmingham and by the time he got to Montgomery he had no bag. The claim process began. I was told they would have 90 days to look for the bag and then would reimburse me. I called all the time from January to May and my claim was not resolved. One day they tell you one thing, the next another, and the next the same thing you were told from day one. Customer service cannot answer anything all they can do is refer your claim to the claims department (a department you cannot even talk to). Long story short finally said they mailed a check 5/11/11 it is 6/2/11 and still have not received it. My son's clothing and misc. items totaled 1800.00 I am only getting 250. This bus company sucks and I will never use them again in my lifetime, my kids lifetimes or my grandkids lifetime. If you dare to ride carry your bag on. If it gets under the bus you may never see it again. So sick of Greyhound that I hate them with a passion.
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#240977 Review #240977 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$1800
I recently rode a greyhound bus from New York to Portland. The busride was a nightmare. The toilet was clogged and overflowing which resulted in the floor of the bus being covered in fecal matter and other various fluids. The bus driver was a complete *** about it. He...
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Anonymous
#304894

:sigh :eek poor children did anyone ***

Review
#240637 Review #240637 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$180

Greyhound=waste of money

I recently took a one way out of Dayton, Ohio to Chicago, Illinois. It is normally a 5 hour drive. My family waited for my "express bus" to show up to the terminal and became worried after waiting an hour past the scheduled arrival time. First of all, the bus was extremely nasty with paper, used baby pamper and bloodied tissue on the floor. The seats were so nasty and dirty I could literally see the dirt on the seats. Upon alertingt he driver as to the condition of the bus, I was told that the tissue paper and pamper would be removed but nothing else as he has a schedule to keep. I have rode with Greyhound for a number of years and the condition that this bus was in sealed the deal for me. I will no longer waste my money for less than professional service and would advise anyone else not to ride especially if you have a scheduled function to attend as Greyhound is not on time, unprofessional and solely out to make money no matter how unsatisfied the customer may be,
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#239162 Review #239162 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound=Horrible

I sent this to Greyhound complaint emails. First of all. The employees of the Nashville Greyhound station are extremely rude. They were extremely short with me when the bus departed without notifying myself and 3 other passengers. They basically complained the whole time about having to give us reissue tickets because nobody told us that they were leaving. That is only my departure from Nashville, TN. Upon leaving from Hot Springs, AR I noticed there was a sign posted on their window (because they are apparently closed on the weekend) stating that the bus for 8 p.m. had been cancelled. Upon finding this out. I called your hotline service to ask which one had been cancelled and nobody could give me and another woman a straight answer. After waiting for over an hour of my departure time I left. Only to find out Monday morning that the sign previously stated was for a Friday bus. After waiting for over an hour Monday to get a reissue ticket and calling your complaint line several times (with no answer...any time I called.) I was headed back to Nashville, TN. There was a stop in Memphis, TN. And I noticed that a woman and child had several bags with them. I politely helped them only to realize she was in the wrong lane to get on the bus. Where I then noticed one of your employees being abruptly rude to her and basically yelling at her to move "out of the way" and saying "I'll deal with you when I have the time." I was appalled. Either your expectations for employees has decreased or you simply do not care how your employees talk to YOUR customers. I had a horrible experience on your transportation service and I guarantee I will never use one ever again.
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#237012 Review #237012 is a subjective opinion of poster.
Service
Greyhound Bus Service
This is a general complaint about how Greyhound operates. On Sun recently at about 12 Noon I delivered my grand-daughter to the Port Authority in NYC to catch a 12:30PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. ...
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7 comments
Anonymous
#1050626

My daughter's Grayhoud bus recently left her stranded at a closed bus terminal in the evening from overbooking. The worst part was that the bus driver said there would be ano...

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#229710 Review #229710 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound bus

do not take this bus if you value your life. I witnessed violence harassment by border patrol harassment of customers a fight hideous rudness an insane mama grendel of adriver I ended up hysterical forced to wait all night in Dallas because they gave me the wrong schedule.Say children sleeping onn the floor because their bus was late for no good reason These people are bastards!!!! This happened over the periods of 2007-2009 on two different trips I took to New Oeleans as a Katrina survivor trying to get my property straightened out in New Orleans.Also the buses stank of chemical tiolets They were filthy as was the station at Baton Rouge. Stations are always in dangerous neighborhoods.
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#229652 Review #229652 is a subjective opinion of poster.
Service
Greyhound Bus Service
bought a ticke from greyhound from Flint Mi to Batesville Ms, with one layover in Chicago and one in Memphis. Left Flint arrived in Chicago approximately 4 hr. layover and waited for bus to Memphis which arrive on time at 6 pm. Got in line for bus to Memphis almost...
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2 comments
Anonymous
#265224

Do you really believe all these excuses that Greyhound comes up with when a problem arises?These are just stories because they are juggling drivers and not enough busses. Just...

Review
#227673 Review #227673 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$60

Greyhound

Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm. The ticket counter was dark and no one was working. A security gaurd told me that the rep had just went to lunch and would be gone for 30min. About 2min later I seen a lady behind the counter walking around and then sat down. I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch" I asked if there is anyone that I could talk to and then she said "What part of I'm on my lunch that you don't understand" so I was so upset that I threw my food in the garbage can and walked out the door. When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horribel customer service in my opinion !!!
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#225574 Review #225574 is a subjective opinion of poster.
Service
Greyhound Bus Service