Product: Greyhound Bus Service Clear all filters (432 of 432 reviews match)
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This is a general complaint about how Greyhound operates. On Sun recently at about 12 Noon I delivered my grand-daughter to the Port Authority in NYC to catch a 12:30PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. ...
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7 comments
Anonymous
#1050626

My daughter's Grayhoud bus recently left her stranded at a closed bus terminal in the evening from overbooking. The worst part was that the bus driver said there would be another bus coming; the next bus did not arrive until 8am the next morning.

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#229710 Review #229710 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound bus

do not take this bus if you value your life. I witnessed violence harassment by border patrol harassment of customers a fight hideous rudness an insane mama grendel of adriver I ended up hysterical forced to wait all night in Dallas because they gave me the wrong schedule.Say children sleeping onn the floor because their bus was late for no good reason These people are bastards!!!! This happened over the periods of 2007-2009 on two different trips I took to New Oeleans as a Katrina survivor trying to get my property straightened out in New Orleans.Also the buses stank of chemical tiolets They were filthy as was the station at Baton Rouge. Stations are always in dangerous neighborhoods.
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#229652 Review #229652 is a subjective opinion of poster.
Service
Greyhound Bus Service
bought a ticke from greyhound from Flint Mi to Batesville Ms, with one layover in Chicago and one in Memphis. Left Flint arrived in Chicago approximately 4 hr. layover and waited for bus to Memphis which arrive on time at 6 pm. Got in line for bus to Memphis almost...
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2 comments
Anonymous
#265224

Do you really believe all these excuses that Greyhound comes up with when a problem arises?These are just stories because they are juggling drivers and not enough busses. Just sell tickets and do what you can do to get the passengers on the road.

It is the same same story all over America in all business.

The guys at the top are making obscene amounts of money while using us regular folks to do their dirty work. WAKE UP AMERICA!

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#227673 Review #227673 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$60

Greyhound

Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm. The ticket counter was dark and no one was working. A security gaurd told me that the rep had just went to lunch and would be gone for 30min. About 2min later I seen a lady behind the counter walking around and then sat down. I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch" I asked if there is anyone that I could talk to and then she said "What part of I'm on my lunch that you don't understand" so I was so upset that I threw my food in the garbage can and walked out the door. When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horribel customer service in my opinion !!!
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#225574 Review #225574 is a subjective opinion of poster.
Service
Greyhound Bus Service

Update by user Mar 07, 2011

I bought a ticket online, of course, knowing that they are non-refundable. My trip was canceled due to a snow storm.

At the station, they told me that I could leave and use the tickets later without a problem. Now they are telling me that online tickets have to be...

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3 comments
Anonymous
#265234

Do you really believe all these excuses that Greyhound comes up with when a problem arises?These are just stories because they are juggling drivers and not enough busses. Just sell tickets and do what you can do to get the passengers on the road.

It is the same same story all over America in all business. The guys at the top are making obscene amounts of money while using us regular folks to do their dirty work. WAKE UP AMERICA!

:sigh :? :cry :x :(

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#225442 Review #225442 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Bronx, New York - Poor Customer Service

On February 26th I purchased a ticket for Mt. Laurel, NJ from NYC Port Authority. The ticket agent directed me to gate 83. Gate 83 had a sign posted for Boston and Connecticut, not Mt. Laurel. The other option given by the ticket agent was gate 82. No signs at gate 82 indicating any destinations! When I was finally able to speak to a greyhound rep, he advised me I missed the bus at gate 83 and that it had boarded on time! I had waited on that line and no announcement had been made concerning a boarding for NJ! He then directed me to gate 68. At gate 68 I was informed by the agent that the next bus to Mt. Laurel would be at 11:30, which came and went. No bus to Mt. Laurel. Finally at 12:30 I was able to board the bus for Mt. Laurel at the next gate over having been informed that I had been standing at the wrong gate for 30 minutes, following the directions of another incompetent Greyhound employee!
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#224602 Review #224602 is a subjective opinion of poster.
Service
Greyhound Bus Service

Update by user Dec 09, 2011

I did end up getting a refund from the corporate office after the posted this same review to the Better Business Bureau. So complaining does help I guess. But I still will never ride these unreliable bus routes again.

Original review posted by user Feb 15, 2011

I ordered my bus tickets from Fort Leonard Wood,...
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8 comments
Anonymous
#388184

Bought a 7:30am ticket bus from Worcester MA to Boston MA bus didn't show up I miss my appointment try to reschedule n they charged me a freakin $15.00 fee for a $20.00 ticket that is so not fair anyway they can take that $20.00 n stick it up their dey kno wat...***

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#221797 Review #221797 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$27
The website allowed me to book my dad's ticket leaving PA to NM with him leaving from a location where there wasn't a station! Long story short --He had to get a ride to Pittsburgh (an hr away) after multiple phone calls and canceling the original ticket which was...
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1 comment
elyriaohio
#247824

Greyhound does not EVEN HAVE a Customer Service Policy! (I asked for one with no response.) Their drivers can even leave EARLY without passengers, leaving you stranded!

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#221145 Review #221145 is a subjective opinion of poster.
Service
Greyhound Bus Service
For all the people who are complaining about Greyhound's service, I know many people who take Greyhound on a regular basis and even had very many compliments about greyhound and their service. What you particular people have to understand is that many of you break...
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4 comments
Anonymous
#357313

"Anonymous - Things Happen", you're an obvious corporate shill! Long story short, On 06-SEP-10 @ 6P, I spent $66 on a one-way bus fare from Sacramento to Los Angeles, then ducked into their restroom to use their toilet stall for ONE minute.

Their 25-yr-old, room-temperture-IQ, skinhead, fat-boy security guard told me to get the *** out of there RIGHT NOW. I calmly presented my bus fare ticket to prove that I was indeed a PAYING passenger and not some street *** who wandered in off the street. Did that end the matter right there and then? NO!

He confiscated my ticket and said "follow me" to the windowless room (for a VERY thorough search, also photocopied my driver license and bus ticket to add to their "lowlife file"). I've ridden G'hound approx 200 times since 1980. I'm a clean-cut, clean-shaven 60-yr-old caucasion male who happened to be wearing a "Hawaiian/Aloha Shirt" on that particular day. Apparently, I violated G'hound's unwritten dress code against this colorful, festive style of casual wear.

I returned from my LA trip a few days later and emailed Greyhound Corporate website "contact us" and detailed my uncalled-for encounter with their *** *** fat-boy skinhead security employee. NO REPLY. No courtesy kiss-my-*** or go-to-***-***! YOU!!

(Things Happen-Anonymous),sir/madam shill are obviously sucking some Greyhound corporate *** in the corner office, aren't you?

I'm riding AMTRAK from now on. Nuff said!!!!

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#214594 Review #214594 is a subjective opinion of poster.
Service
Greyhound Bus Service
We chose to ride the Greyhound Bus thinking we would have a relaxing, stress free trip from FL to KY..... It was exactly the contrast to that!! Extremely dirty, old, not safe, bus stations were in the worst parts of towns, horrible customer service, cramped small...
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1 comment
Anonymous
#231707

Lucky you, not everyone can afford to rent a car. I don't know what the drivers make now but I do know Greyhound has been trying to bust the union and has forced wage cuts on the drivers.

I too had a surly driver and also a friendly one.

BFD.

It's just a bus ride. The passengers were nice though.

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#214457 Review #214457 is a subjective opinion of poster.
Service
Greyhound Bus Service