Product: Greyhound Bus Service Clear all filters (432 of 432 reviews match)
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1.0
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I used to love to travel by greyhound. Two weeks ago my grandbabies and I traveled ftom Memphis, TN to Oklahoma City. We departed at 3:05 am, it was so cold, on top of being cold, there was no heat on the bus, and the windows had cracks, so all the cold air blowed in...
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2 comments
Anonymous
#1599245

You should have been given a full refund for all of the money that you paid for having to go through all of that. I recommend taking along a good blanket when riding Greyhound because often it is indeed freezing on the bus.

Not only should you be given a full refund, but you should be given free preferred boarding tickets on the next trip that you take with your babies. Good Luck.

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Review
#1402931 Review #1402931 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
I am glad to see that Greyhound has finally gotten their act together. It has been 3 whole weeks since someone has posted a pissed off review about them on pissed off consumer. Today is Oct.12th and the last post was sept.24th. I am sure that they are still not the...
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1 comment
Anonymous
#1584392

If you want to talk yourself out of taking a Greyhound Bus trip, just find the mist uncomfortable chair that you can find and sit in it for two hours without being able to move and you will get a feel for what you are going to be in store for on your trip.

Review
#1379872 Review #1379872 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
So going short distances I am stuck with using Greyhound. On Sept 8th 2018 trying to go from Orlando, Fl to Miami Fl. I and some other people were taken off the bus line that was for the Miami bus. They let the other line load on the bus. When we protested they told...
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1 comment
Anonymous
#1562775

You talk about your experience like it is unusual. What you describe is typical of any long distance greyhound trip you take, in one fashion or the other.

Very rude, disrespectful, dirty, uncomfortable, rip-off prices. I've had much worse happen to me on greyhound.

Review
#1357504 Review #1357504 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
1.0
Details
absolutely the worst communication between the station and customer services. sacremento station says they are not traveling north passed redding because of 15 miles of interatate 5 closure due to wildfires. customer services says there is no delays and every bus route...
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1 comment
Anonymous
#1557020

I Disagree. There is a Method to the Madness at Greyhound.

you just got to understand the way they run things.

They run things like the Government does. It seems real stupid and doesn't make any sense, but indeed there is a Method to their Madness.

Review
#1349168 Review #1349168 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
On August 24th 2018, a Greyhound round trip ticket was purchased (physically, in person at the Detroit station) for transportation to St. Louis, MO. It was made clear to the ticket agent that the passenger in question, was to be at a funeral in St. Louis, MO at 12:00 p.
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3 comments
Anonymous
#1550078

I was at the Manhattan Port Authority on 8-26-18 at about 6 30 AM and the ticket line was busy and a grey hound employee seen I had a limp on my leg and asked if I would like to buy a ticket at the machine and I said yes and he helped me and when all was done and the ticket came out it was not the right ticket for the casino so I went on the line again and when I get to the agent she said I would have o buy another ticket I did and asked her how I would get a refund for the ticket from the machine 82.30 she said no supervisor and I would have to come back and when I returned from A?C I seen the supervisor and she gave me the address of the refund address and I sent the tickets I didn't use and will see what happens. Dennis Dunleavy 310 first Ave.10009I am a 100% disabled American veteran

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Review
#1338665 Review #1338665 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
2.5
Details
Apparently it does not matter if you have ticket/reservation...you may still be stranded. They will sometimes get you a hotel/uber...if they feel like it! Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter! Not how I...
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1 comment
Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could provide blankets and pillows and they could give them free meals from the Traveler's Grill Restaurant. They could put a fancy sign on the side of the bus saying "The Greyhound Motel" Actually, when I was in Eureka, California, I saw a cheap looking motel downtown called "The Greyhound Motel" It looked so run down from the outside, I didn't even stop to check it out or ask about the rates.

Review
#1338458 Review #1338458 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Being stuck for days
  • Poor customer service
  • Sleeping on concrete floor
Reason of review
bus availability, arrival
Loss
$400
Preferred solution
Full refund
Tags
  • Late Arrivals
  • Runaround
  • Bad Customer Service
  • Greyhound Unreliable
2.1
Details
Got to Nashville, TN for Greyhound transfer about 9 pm next bus to arrive 1:30 am. Never showed. Station manager told me he would get hotel room for my 5 year old disabled daughter and I. And an Uber, food vouchers, etc. He left without doing so and did not leave info...
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3 comments
Anonymous
#1555839

I rode into Nashville once in the middle of winter and it was snowing heavily. I noticed that there was a rescue mission right across the street, so I went over there to get a free meal.

As I was waiting for dinner to be served, this black guy yelled out "The Cold Weather Brings Out The Freaks!" and I had to laugh because the place was filled with all kinds of freaky looking characters who appeared as if they normally stayed out in the bush, but had only come to the rescue mission to get out of the cold. the meal sucked, but was alot better than any of the overpriced crap that I could have gotten from the "Traveler's Grill" inside the Nashville Bus Station.

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Review
#1338264 Review #1338264 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Being stranded going out west &coming home
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
1.0
Details
Worst travel experience of my life. Delayed 12 hours, no AC, flat tire in the middle of the night, and abandoned by the “rescue” bus because my driver was rude to them. WiFi sucks, terrible food in the extremely dirty stations. The attendants were also rude and grumpy,...
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2 comments
Anonymous
#1567025

I wish that I had the option of taking the MegaBus, but they don't be serving Lake Charles.

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Review
#1334117 Review #1334117 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
Left me and my 2 year is of daughter in Maryland because the 2 seats i purchased were not next to each other and the bus driver couldn’t even ask people to move around so i could get on now I’m steanded in a foreign city with no hotel or no money! And customer service...
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1 comment
Anonymous
#1543348

I think that the next time that I go Greyhound (if i ever), that i am going to Splurge and buy two seats so that I can put my luggage next to me in the other seat, and not have to be forced to sit to somebody who hasn't had a shower in a really long time, or who is obnoxiuos in their behavior. But first, i would want to get in writing from Greyhound, that I would be able to have both seats next to each other and that I wouldn't be asked to let somebody sit there no matter how crowded the bus would be, since I would have paid double what I ordinarily would have paid.

Now, If somebody would come up to me and offer me a couple of twenties so that they could sit next to clean me, instead of the vagrant that they were currently sitting next to, I think that then I would sell my seat to them, as long as it would only be for a few hundred miles or so. I can't stand having someone who hasn't had a shower in a month sitting next to me, when I have just gotten on the bus smelling clean with clean clothes on.

Greyhound should have showers in most of it's stations(at least one in smaller cities)than a patron would be required to use if they obviously smelled gross, before they would be allowed to board the bus. And they should have some cheap clothes from goodwill that they would be required to purchase and change into before they could get on the bus, if their clothes were obviously soiled with mud or something worse.

Review
#1334002 Review #1334002 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
1.5
Details
Aug 15 2018 , My son and grandson are stranded in El Paso TX. because the bus that was rented by Greyhound to take passengers from ElPaso to San Antonio contract expired and now my kids and other families are stranded for an entire day and all they can say at Greyhound...
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3 comments
Anonymous
#1540190

I looked up on the internet and they showed where a greyhound bus was stranded in El Paso in January 2015 and that there were over 100 stranded passengers. It said that Greyhound forbidded filming in the station(i wonder why!!!!!), but someone clandestinely filmed inside and the place looked a mess!

They said that each person was given a donut and a bottle of water and a blanket!(Whoop-de-doo! We paid $200 for our tickets and were stranded and got a donut!) I feel very sorry for your son and grandson and i hope that god blesses them so that they have enough money to where they never have to ride Greyhound again and that they have enough money to buy decent bicycles for a reputable store that specializes in bicycles and that they never have to stoop to eating that gross food from McDonalds ever again. I also read a story(on the internet) about a greyhound bus stuck in Van Horn, Texas for 5 hours recently in may 2018. Wow, I feel so much compassion for them.

Greyhound should have opened up the coffers and paid for taxi cabs to take the customers the rest of the way to their destinations. The money's there, they could do it they wanted to and if they had any kind of human decency.

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Review
#1329974 Review #1329974 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service