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2 comments

Greyhound is the WORSE!!!!!!!

I traveled on greyhound 8/2010 and the service was the worst. I wrote an email to the refunds department immediately. I did not hear from them unitl 2 wks ago. They stated that I would receive a refund, however, I called the number provided and you can never get through. The phone just rings or goes to voicemail. It does not even say the company's name on the voice mail. Then I called the corporate office some one did answer and transferredd me to the refunds dept. Once again no one answered. I was on hold for 25 mins. I called back and explained the problem at the Corporate office and the woman was rude. I pray I never have to use greyhound again. If it was announced on the news that greyhound was closing their doors for good I would say "Peace out!!!"
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Author
Location
New York, New York
Service
Greyhound Bus Service
Loss
$59
Review #202319 is a subjective opinion of poster.
0 comments

Greyhound - If your young, you must be a violent drunk.

I will never travel again aboard a Greyhound bus. Known for catering to all walks of life, even the lowly drunk is safe to travel on greyhound. Except if you are young and wearing a sideway baseball cap. While boarding the bus in Sault Ste Marie ONT, I was asked by the already agitated bus driver whether I had been drinking. After politely informing him I had consumed 1 beer more than an hour prior, (to help me fall asleep) he told me that me and my travel mates were not allowed on the bus. Even as we spoke two other HIGHLY intoxicated passengers exited the bus to smoke, and quickly re-entered the bus. Because of this we were forced to stay in town for a furthur 12 hours, our scheduled work in the next city was cut short. When asked why we were being treated this way, the bus driver told me, again aggressively that he "Can do what he wants". So again, if your homeless and drunk you can travel, but if you happen to wear a hat that insults the driver then you dont count. Thanks greyhound, now im just another passenger that will only spread bad words about your failing company.
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Author
Location
Sault Sainte Marie, Ontario
Service
Greyhound Bus Service
Review #199484 is a subjective opinion of poster.
0 comments

Greyhound - Thieves among other things...

I have had NOTHING but aweful experiences with greyhound. I was harassed by security accusing me of being on drugs because I was shaking slightly due to drinking large amounts of coffee and the fact that i had raced to the station and almost missed my bus. A friend of mine once fell asleep on her bus and missed her stop. when she asked the driver what she should do, his answer was to stop immediately and kick her off in the POURING rain under an overpass. Buying tickets online with them is a real treat. I attempted to purchase a ticket online for a trip i was taking however once i completed everything, I was given a message saying my transaction didn't go through because "blah blah blah our website SUCKS" so i did it over the phone. when i returned from my trip I looked at my visa bill and had been charged for my ticket (80$) but there was also another charge from greyhound for 75$. A MONTH it took of calling greyhound customer service every two days being told to call back until finally they told me that transaction didn't exist. called my bank, they give me reference numbers for the transactions to give them to track. i call greyhound, attempt to give them the reference numbers and "NOPE THAT TRANSACTION NEVER HAPPENED DOESN'T MATTER THAT YOU HAVE REFERENCE NUMBERS IT NEVER HAPPENED". so i called my bank back, they informed me this happens ALOT with greyhound and had to put them under investigation and essentially force them to give me my money back. I had another issue with them yesterday that involves me wasting 200$ but that was partially my fault, however I feel they did an extremely poor job of assisting me with the problem. In summary, greyhound sucks, i'm offically boycotting them and will gladly walk or take a plane over using their services any day.
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Author
Location
Calgary, Alberta
Service
Greyhound Bus Service
Loss
$200
Review #197935 is a subjective opinion of poster.
3 comments

Greyhound Bus Fire on I-70 8-23-2010

I started a Facebook group page called, "I Survived a Greyhound Bus Fire!" I hope anyone who finds this review who was on my bus or any other Greyhound bus that caught fire will join. We need to talk to each other. At approximately 3AM on August 23, 2010, a Greyhound bus carrying 44 passengers from Columbus to Pittsburgh went up in flames within a couple of minutes after pulling over on I-70 in West Virginia and was completely destroyed. Luckily, all of the passengers escaped, but without their belongings. We all watched in horror as the bus was encased in a giant orange ball of flames just after we exited. As the bus driver stated, "Thank God there were no people on that bus who couldn't get off quickly!" Everyone at the scene was great: the bus driver, the emergency response, and the DOT driver who drove our replacement school bus for the remainder of the trip. Here is the problem: Greyhound as a whole has been uncoordinated, unhelpful, and uncaring in the aftermath of what was a pretty traumatic event. The first clue was that the bus driver could not get anyone to answer the phone at the Pittsburgh station that was our destination for about 45 minutes. Then we were told that we would be getting information about what to do next once we reached the station. That did not happen. The lost-looking people at the station had a stack of complaint forms for us to fill out with a hand-written number on it for us to call for customer service. Each passenger individually has had to call the number, find out that there are forms to fill out, etc. Worse, the office personnel at the "main customer service" number in Dallas were unaware of the event until about 2 or 3 days afterward because other passengers had been calling with the same questions. For a week, no one could tell me where my stuff was or where the bus itself had been taken. Then I was told it was in Richmond, VA, but no ideas where it would go from there. Two weeks later, I haven't heard anything about whether any of my luggage was salvaged, because immediately after the fire, we had been told that some things may have been salvageable. In the meantime, there is no central contact to call, no central person on this case -- only people telling us to fill out forms at our local Greyhound station. We are entitled to $250 compensation and *** treatment. It's a strange feeling, like being pushed out to sea in a tiny raft built for one. There were tourists from abroad on that bus, people who have varying degrees of literacy in English, people who have varying degrees of tolerance for self-advocacy after a disturbing event. I cannot believe that in this day and age, in this country, that we don't have the expectation and the capacity to do what it takes to treat paying passengers well. For a primary interstate and international transportation service provider to have absolutely no emergency preparedness plan that I could detect during this incident is puzzling to say the least, and actually it's embarrassing and horrifying to have witnessed. I believe that Greyhound has an obligation to make sure that there is an emergency plan in place, including a central case manager to oversee the process once an event is known to have occurred. Each passenger should be contacted to ensure that they have gotten the information and care they need. If passengers call, their questions should be answered by that central case manager. This isn't that hard to do. I am pissed. I am a federal employee and I teach people with disabilities how to use public transportation. I cannot, at this point, feel confident telling people to take Greyhound. In fact, I feel obligated to actively discourage it on a large scale. I appreciate having had this opportunity to share my story. Thank you.
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Author
Location
Milwaukee, Wisconsin
Service
Greyhound Bus Service
Review #197286 is a subjective opinion of poster.
0 comments

Greyhound

Don't ride the Lucky Streak to Atlantic City. Apparently they don't care when you get there (our bus was late) or if you get there (we weren't allowed on the bus because supposedly there were not enough seats) then they lie to you and tell you another bus is coming in five to ten minutes (in reality 35 minutes) customer service reps are useless they all look like they'd rather be having root canal then be at work, bus driver got mad at one lady than started yelling at everyone on bus, air conditioning on buses doesn't always work (last bus we were on was so hot I thought the driver had mistakenly turned on the heat) altogether it is an unpleasant experience.
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Author
Location
Philadelphia, Pennsylvania
Service
Greyhound Bus Service
Loss
$40
Review #196359 is a subjective opinion of poster.
0 comments

I;Never Ever Will Travel With Greyhound Again

I should have listen to my gut and traveled with Amtrak. I was taking my daughter from Richmond, VA to South Carolina to visit her great grandmother for the summer. The bus departure was 1:30am, we arrived 12:30am. The line was extremely long at the gate. The bus left early at 1:00am and the line was still long. They had overbooked. We were told that they would have to call drivers at home to come to work. They were all rude and unapologetic. We finally got on the 2nd bus 2 hrs. late. Needless to say, I miss my transfer in Charlotte, and had to wait over 4 hrs., same thing occurred while returning home. All they want is your money but don't want to deliver good service.
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Author
Location
Richmond, Virginia
Service
Greyhound Bus Service
Review #193222 is a subjective opinion of poster.
6 comments

Greyhound: Finest in Racism and Customer Service

A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around. I witnessed what I can only describe as a racially charged incident between the Hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident. At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone. The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus. There was nothing found in the search and the police had no reason to arrest him. I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.
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Author
Location
Los Angeles, California
Service
Greyhound Bus Service
Loss
$200
Review #192826 is a subjective opinion of poster.
5 comments
On July 28th my fiance and I took a greyhound bus from Colorado Springs Co. to Branson Mo. when we got to Denver Co. they told us the bus we were suppose to take was over croweded so we would have to wait for the ohter bus which would be there in 20 min. well 20 min....
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Anonymous
#732478

Post a lost listing at http://www.lostandfound.com/greyhound

Author
Location
Harrison, Arkansas
Service
Greyhound Bus Service
Review #192361 is a subjective opinion of poster.
12 comments
Greyhound. The worst way to travel.Talk about low class people.Too many bums and transients that smell like they havent showered in days.I will hitchhike before I ever ride the greyhound again.The drivers have attitudes.Personally,I hope they go bankrupt and shut...
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Anonymous
#1125592

The reason you don't see many of these low-lifes on the Amtrak is because they can't panhandle fellow passengers at rest stops for cigarettes and food and money. I prefer to s...

Author
Location
Bellevue, Washington
Service
Greyhound Bus Service
Loss
$168
Review #190515 is a subjective opinion of poster.
1 comment

Greyhound is worthless!

My boyfriend and I live 8 hours apart and traveling expenses are high, especially in this economy. Neither of us have used Greyhound, or any bus for that matter, before. Since the tickets were cheap and it would come to where I'm at we chose to use it. We knew they weren't the best but we didn't know that it was this awful! He had to wait over an hour for the bus to arrive at his station and the bus was overly packed. He has now missed his connecting bus halfway through the trip and has to wait 2 more hours for the next bus and will get here a little over 3 hours after what was planned. I have been trying to contact the station (which is in Dallas, TX and where the headquarters are) and they WILL NOT answer. I have tried contacting corporate and customer service and they won't answer because it's not Monday-Friday business hours. -Greyhound needs people who know about customer service and will answer the phones. I understand if they're busy and can't assist me now but at least put me on hold. (I say this because I have been working in hotels for 2 1/2 years and know how to handle situations like this.) -They also need to be more prompt. I've read several reviews of their buses being late and people missing their connecting bus. -A 24/7 customer service would be very beneficial because they run buses while the offices are closed and if there is an issue the customer has to then be inconvenienced and wait several days to speak to someone about the issue. The only other way to contact them is by sending a letter and who knows if they even read the letters they receive?? Luckily he only bought a one-way ticket and we will be buying a plane ticket for his return trip home. This is absolutely ridiculous. Wish we had known how awful it really was because then he could have had the luxury of driving his truck (sucks the gas and at $2.50 a gallon is not a very cost efficient form of travel) OR we would have bought at plane ticket. By doing option two he would have been able to sleep in (bus was supposed to leave at 4:55am) and would only have a 2 hour plane ride rather than, at this rate, a 15 hour bus ride.
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Author
Location
Tallahassee, Florida
Service
Greyhound Bus Service
Review #189940 is a subjective opinion of poster.