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I;Never Ever Will Travel With Greyhound Again

I should have listen to my gut and traveled with Amtrak. I was taking my daughter from Richmond, VA to South Carolina to visit her great grandmother for the summer. The bus departure was 1:30am, we arrived 12:30am. The line was extremely long at the gate. The bus left early at 1:00am and the line was still long. They had overbooked. We were told that they would have to call drivers at home to come to work. They were all rude and unapologetic. We finally got on the 2nd bus 2 hrs. late. Needless to say, I miss my transfer in Charlotte, and had to wait over 4 hrs., same thing occurred while returning home. All they want is your money but don't want to deliver good service.
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#193222 Review #193222 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound: Finest in Racism and Customer Service

A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around. I witnessed what I can only describe as a racially charged incident between the Hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident. At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone. The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus. There was nothing found in the search and the police had no reason to arrest him. I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.
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#192826 Review #192826 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$200
On July 28th my fiance and I took a greyhound bus from Colorado Springs Co. to Branson Mo. when we got to Denver Co. they told us the bus we were suppose to take was over croweded so we would have to wait for the ohter bus which would be there in 20 min. well 20 min....
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Anonymous
#732478

Post a lost listing at http://www.lostandfound.com/greyhound

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#192361 Review #192361 is a subjective opinion of poster.
Service
Greyhound Bus Service
Greyhound. The worst way to travel.Talk about low class people.Too many bums and transients that smell like they havent showered in days.I will hitchhike before I ever ride the greyhound again.The drivers have attitudes.Personally,I hope they go bankrupt and shut...
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12 comments
Anonymous
#1125592

The reason you don't see many of these low-lifes on the Amtrak is because they can't panhandle fellow passengers at rest stops for cigarettes and food and money. I prefer to s...

Review
#190515 Review #190515 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$168

Greyhound is worthless!

My boyfriend and I live 8 hours apart and traveling expenses are high, especially in this economy. Neither of us have used Greyhound, or any bus for that matter, before. Since the tickets were cheap and it would come to where I'm at we chose to use it. We knew they weren't the best but we didn't know that it was this awful! He had to wait over an hour for the bus to arrive at his station and the bus was overly packed. He has now missed his connecting bus halfway through the trip and has to wait 2 more hours for the next bus and will get here a little over 3 hours after what was planned. I have been trying to contact the station (which is in Dallas, TX and where the headquarters are) and they WILL NOT answer. I have tried contacting corporate and customer service and they won't answer because it's not Monday-Friday business hours. -Greyhound needs people who know about customer service and will answer the phones. I understand if they're busy and can't assist me now but at least put me on hold. (I say this because I have been working in hotels for 2 1/2 years and know how to handle situations like this.) -They also need to be more prompt. I've read several reviews of their buses being late and people missing their connecting bus. -A 24/7 customer service would be very beneficial because they run buses while the offices are closed and if there is an issue the customer has to then be inconvenienced and wait several days to speak to someone about the issue. The only other way to contact them is by sending a letter and who knows if they even read the letters they receive?? Luckily he only bought a one-way ticket and we will be buying a plane ticket for his return trip home. This is absolutely ridiculous. Wish we had known how awful it really was because then he could have had the luxury of driving his truck (sucks the gas and at $2.50 a gallon is not a very cost efficient form of travel) OR we would have bought at plane ticket. By doing option two he would have been able to sleep in (bus was supposed to leave at 4:55am) and would only have a 2 hour plane ride rather than, at this rate, a 15 hour bus ride.
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#189940 Review #189940 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - Caveman Transportation

This is the worst American Company I have ever delt with. My sister had a 2:55PM ticket to WPB Fl. We arrived at 2:20 PM and were told the bus is running 1 hr.late. We went out for coffee and called the office at 3:17 and were told the bus is still 1 hr. late. We came back at 3:30 PM and sat on the lot until 4:00 PM. At that time we went in the office and was told the bus left at 3:25 and we had to pay another $15 for another ticket. This company SUCKS !!! and I hope it goes under real soon. Ron
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#187216 Review #187216 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - This is a corporation that operates 24/7..

So why is it that if their consumers have problems you cannot contact them through customer service on Saturday & Sunday. To the logical it would seem that most of greyhounds customers probably travel on or around a weekend, you would think that a company who actually cared about its customer service rating with said consumers would make sure that if problems arose they would have CSR available during that time. Even the largest & smallest Corps have CSR in place to handle inbound calls on weekends. They want to tout about how they've been around since 1917 but you have yet to grasp the concept of keeping your consumer base happy. Or maybe you dont care that they are happy because I am sure as your business model indicates, those travelling using Greyhound are at or near the bottom of the economic class. So, they have to just deal with it. *** service = *** numbers, which you had last year in 2009. You're numbers drop when your performance rating drops. Customer are tired of being treated like bottom rung. I can make one assertion specifically on my end..I WILL NEVER use Greyhound bus again. I will pay the extra money to fly or find another way..any way is better than supporting a company that only looks at me as another drop in the bucket. I encourage ALL others to do the same. Go out and look for their competitors and spend your money there. I believe CoachUSA is a brand beginning to pick up more locations throughout the US. Drop this dead dog and look for businesses who service not only their needs but yours as well.
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#186503 Review #186503 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$108

Greyhound Discriminates Against The Autistic

I've ridden Greyhound now twice, from Illinois to my Lyme doctor in Columbia, Missouri. I made an adventure of it the first time, despite the puke, the high guy being put off mid route, the prisoners, and having to sit in the aisle for two hours with a softly crying cancer patient; they'd oversold, neither of us had seats, and he was in pain. My trip out this time was flawless, but I've got time to write this because I'm stranded in St. Louis, and it's one of those days where I'm really tired of the discrimination that gets directed at the autistic. We boarded in Columbia, me and a dozen prisoners who'd just been paroled. They and the corrections officers were milling around, everybody smoking and waiting. They have a prison uniform - an odd sort of tan pants, very sturdy, and white t-shirts. This would be my fourth Greyhound ride and every single time a good quarter of the passengers have been of this type. I've taken to chatting them up - every other one seems to need to phone home to let them know they're coming and I don't mind sharing my unlimited plan. This trip I met Antonio, a young black man who's home is St. Louis. We talked a bit before hand, him ready to get home and get on with the business of finding a job, me just ready to be home. I immersed myself in a good book and scarcely noticed the three hour run. As we were pulling up the driver announced my next bus and I could swear I heard a 1:20 departure time. I went inside and made my way to the end of the ten bay concourse where the cullinary delight of the Arch City Deli awaited. It's good for most - a combined KFC/Pizza Hut, but that doesn't fly for me since I have the gluten intolerance common to autistic adults. Luckily there are very good chef's salads available as well. Antonio found me and shyly asked if he could use my phone to call his mother. I agreed and he went back and forth between my seat and the deli area, making a couple of calls while collecting something to eat of his own. 1:10 came around and I joined the line for gate 8 - the place the inbound driver had announced as our departure point. I got to the very front of the line, handed my bag to the porter, and he said "This one goes to Effingham. Your bus is already gone." My bus had departed at 1:00 - my bad for not double checking the ticket, but what happened next is a grevious display of poor character on the part of the Greyhound employees here. I knew there was an Amtrak stop in Effingham - I'd take a different route but end up at home at the same time. I scooted down the concourse to see if I could get my ticket changed in time. Bea at the counter had someone else and wasn't even willing to talk to me until she'd finished processing that passenger. Keep in mind there were fewer than ten people behind me, so that bus was about to go. I was on the phone with Spedwybabs, who confirmed that the Illini did indeed stop in Effingham on its evening run north to Chicago. Bea finally had a moment for me and said "Just go and get on." I raced down the concourse, presented my ticket to the driver, and she told me I had to have the actual destination on my ticket. One more time I go running back down the concourse in order to get the change made. Bea scribbled Effingham on the ticket and I went running back down the concourse. The bus had already boarded, so I tapped on the door, and handed the driver my ticket. Nope, not sufficient - "Someone is going to need to initial this." Back down the concourse I go, and this time Bea had five people in line. I raised my voice a bit to attrack her attention, asking who could initial my ticket. "You do NOT need to be so rude. Someone will meet you at the gate." Starting to get the sense that this is some sort of game? I was, and the offensive antics continued. I ran down the concourse again and the driver was waiting, this time with a fellow named Kenny in a yellow vest. Kenny initialed the ticket, and then the driver spent two minutes basically yelling at me. Then she stopped and looked intently at my face. Let's keep in mind I'm an autistic adult - just a mild case of Asperger's, but my ability to make eye contact is sketchy when I'm calm, and when I've been running and someone has just spent time yelling at me? I asked in what I thought was a polite fashion if we were going to go now. She said "You're not going on my bus." And that was that. So, to review, chronically ill adult returning from specialist visit, honest mistake on bus boarding largely due to helping someone else, not at all neurotypical which means I can be taken for being drugged or mentally ill. I've been jerked around by the gate agent in cooperation with the driver, yelled at by the driver while the station manager looked on, and then stuck here, with the apparent cause being the fact that my reaction to being harrassed and yelled at is visibly different from neurotypical folk. That is straight up discrimination by Greyhound. I'm used to discrimination as an autistic adult - I'm different, I know I'm different, and I have the career, employment, and relationships dictated by this. I've mostly isolated myself from this sort of conduct, but this is a situation I simply could not avoid. Yes, I called their customer service line. The best they could offer was the 6:20 bus going to same direction, but the same gamey gate agent is still sitting out there, waiting to mishandling my transportation needs again. How do I get home?
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#178625 Review #178625 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - Steera combo WON'T buy my loyalty back

I have been a faithful Greyhound passenger for the past 6 years, including many more other members of my family. But to my great disappointment the service was incredibly horrible and to say the least appalling. I had booked the 09:10 bus that was departing from PTA. When we got to JHB your employees were not effective in assisting us on where to go to get on the next bus, this proved to be another struggle as passengers were running around from bus to bus, being referred to various personnel. We finally departed from JHB at about 12pm. As if the above mentioned was not enough, the bus we were travelling in had clearly not been serviced and kept getting stuck at various stop signs. So eventually the bus driver stops the bus and calls for another bus, 2 hours later when the patient and very tolerant passengers asked what the hold up was we were informed that a mechanic was on his way. Another 2 hours later, no mechanic. And after waiting for 4 and a half to 4 hours the mechanic shows up only to tell us that we can travel in that bus. So now we had to wait for ANOTHER hour or so for the bus. As if the above mentioned wasn't tortuous enough, the bus driver stops to tell us the wipers are not working and because he knew he would be changing shifts with the other bus going the other way, he yells at us from the front and says "you people are always complaining". I find this completely unacceptable as the passengers in that bus are paying passengers and we had been very patient with him until that time. To my knowledge, that bus driver's name is Mishack. I have never felt so ill-treated for something I was paying for in my life, only to be "˜bribed' with a food parcel at Montrose after spending 12 full hors without any food because of your lack of good service and possible incompetence as I believe that bus would not have given us problems if it had been thoroughly serviced. We were meant to arrive in Durban at 19:10, but we arrived at midnight. I am GREATLY disappointed In your service delivery and the fact that your personnel promised 2 passengers that were supposed to board the bus at Montrose, that they would call them when the bus was coming near Montrose, the other passenger was left by the bus, because YOUR STAFF DID NOT CALL BACK. You have, from that Day lost my loyalty and various other customers, including the rest of my family, because on that day 31 March 2010 on the bus from JHD to DBN you did not live up to you promise and reputation. Thank you,
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#177763 Review #177763 is a subjective opinion of poster.
Service
Greyhound Bus Service

Warning for Greyhound passengers in Madison, WI

Just a warning to anyone boarding or deboarding Greyhound in Madison, WI. The stop was moved last week; the address given online in eastern Madison is no longer valid. The new stop is at the intersection of Washington and Baldwin, several blocks NE of the State Capitol Building. It does not have a building or even a sign. It is outside of the Metro Technology Center (or something to that effect). Greyhound will not notify you of the recent change; on recent arrival in Madison no one getting off could be picked up until we called the people waiting for us at the old stop across the city. Had we not called, the people trying to catch a bus at that location would have been screwed- there was no update info or anything. Just something to know about beforehand. Other than that all Greyhound service on that trip excellent.
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#177597 Review #177597 is a subjective opinion of poster.
Service
Greyhound Bus Service