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2 comments

Greyhound - A $250 "inconvenience"

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won't know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email "we apologize for the inconvenience". An inconvenience? $250 worth of tickets that I can't use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong???
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Author
Location
Minneapolis, Minnesota
Service
Greyhound Bus Service
Review #168362 is a subjective opinion of poster.
0 comments
i paid for a ticket from phoenix az to mcminnville oregon,the bus was about 5-10 mins late starting from los angeles to sacremento,so i had to take another bus, they said would be straight to mcminnville but when we got to salem oregon,i was informed that there was not...
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Author
Location
Phoenix, Arizona
Service
Greyhound Bus Service
Loss
$40
Review #166133 is a subjective opinion of poster.
2 comments
My former wife was forced to take a Greyhound bus in Alburquerque to El Paso, TX. on 27 December 2009 at 6:00 pm. It turned to be one of the most horrible experiences she ever had. The previous bus was completely full and the company had to call for another bus and...
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Anonymous
#197934

:( i hate that greyhound can think they can get away with this *** fight back ladies defend yourself kick abusers in their balls

Author
Location
Columbus, Ohio
Service
Greyhound Bus Service
Review #165790 is a subjective opinion of poster.
0 comments

Greyhound - Grey Hound terrible !

I just took a Greyhound bus trip being the first and last. .The trip was approx. 14 hours long . While the outside temperature was minus -30c,and that is extremley cold. There was NO HEAT on the bus for the whole 14 hr trip. The bus was blowing cold air from the vents. The trip cost more than a plane fare $130.00 I complained to the head office and they were not fazed and offered a measly small credit voucher for another bus.. Terrible ,terrible. Greyhound is terrible and should be investigated by consumer groups. They are fast to take your money and slow to return any of it.
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Author
Location
Edmonton, Alberta
Service
Greyhound Bus Service
Loss
$130
Review #165120 is a subjective opinion of poster.
0 comments

Greyhound - Did not transport luggage to next destination

So upset that Daughter and her best friend rode Greyhound bus went off to San Marcus to school,Only to get off bus and no luggage. No they are somewhere they do not know any one and they only thing they have are clothes on their back. San Antonio driver refused to let them have luggage while on layover.Said he would move it to next bus..Now all four are misplaced im sure Lost. For every lost luggage deduct paycheck,maybe then they will be more responsible for other people irreplaceable and expensive belongings. I am getting a lawyer....
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Author
Location
Marion, North Carolina
Service
Greyhound Bus Service
Review #163363 is a subjective opinion of poster.
1 comment

Greyhound could learn from Mexican bus lines

I recently traveled from Green Bay,Wisconsin to Mcallen,Texas on Greyhound buses and will say never again. Leaving the Milwaukee station the bus had break problems and arrived in Chicago too late to make my next connection and had to had for six hours. The bus drivers seemed to keep their own schedule and made up the time by shortening the break stops. From Chicago I arrived in Memphis, I was supposed to have an hour but the bus arrived late so I got there just in time to get yelled at by the new driver for not being at the gate when he announced boarding. The same driver later made a woman cry when she asked how many stops before her stop. I have never met such foul people as the Greyhound drivers. I arrived in Mcallen in the middle of the night, eight hours later than planned and had no way of getting around in the middle of the night. The next morning I continued my trip to Tampico, Mexico on the Futura bus line. What a difference from Greyhound. In Reynosa, Mexico the ticket agent realizing I didn't speak Spanish well walked me out to the proper gate. The bus had the most comfortable reclining seats with leg rests, a video screen that played movies,two bathrooms with sinks and it ran perfectly on time. The trip back to Texas was on a different Mexican line, Oriente, and was just as good. Back in Texas I flew back to Green Bay, I wasn't going to put up with Greyhound again. I can't think of any other business that could operate so poorly and treat it's customers so poorly and remain in business.
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Author
Location
Champaign, Illinois
Service
Greyhound Bus Service
Loss
$200
Review #161401 is a subjective opinion of poster.
0 comments

Greyhound driver let me ride N.hamp 2 GrnFd

Tonite Fri Sept 24 Got GH bus North ampton 2 GrenFeild after hours. Reason taking bus was missed last FRTA bus; after connecting bus was later than planned. Called other bus co's but no one answered phone so unable to get help. Called Greyhound and the automated service gave me the info on stops, time and cost. Driver didnt have cost info for ticket, which was $10. Got to destination then got change 4 larger bill near by store to pay driver. No doubt checked with dispatch. Nice that fare was less 2day. Ride was smooth, no stops on the way.
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Author
Location
Springfield, Massachusetts
Service
Greyhound Bus Service
Review #157967 is a subjective opinion of poster.
4 comments
I was traveling with my family ( husband and 5 year old child) today from Michigan (8-15-09) when i came to chicago. In chicago i asked to make sure ( as i was promised would not be a issue when i purchased the tickets) that i would be able to sit by my 5 year old...
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Anonymous
#197926

yes greyhound is despicable and so is everyone who stands up for a company that is doing bad things or cutting corners or hiring incompetent people for profit money isn\'t eve...

Author
Location
Springfield, Missouri
Service
Greyhound Bus Service
Loss
$500
Review #155338 is a subjective opinion of poster.
3 comments

Greyhound Bus Fire

On 8.11.03, we got on a broken greyhound bus, the bus caught fire, the bus driver abandoned us on a smoke filled bus, a lady broke her leg trying to escape the fire, we were literally stranded on the highway(actual highway where cars drive out in the open) for over 3 hours, no cops came to help, babies hungry and tired, terrible customer service, luggage lost, no refund, and all we were offered was a free round trip ticket. If the airlines have a passengers bill of rights to protect consumers, what about The Greyhound bus Company????
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Author
Location
Brooklyn Park, Minnesota
Service
Greyhound Bus Service
Review #132469 is a subjective opinion of poster.
8 comments
To whom it may concern; My name is Shareef Aleem, and I am a community activist in the Denver Metropolitan area and host of a local radio talk show. Over the years I have helped many people that have had conflicts with corporations and the local, state and federal...
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Anonymous
#987966

I would recommend legal action. There are laws they have broken, and as a political activist, I think it would be ideal for you to make them accountable. That luggage claim wa...

Author
Location
Denver, Colorado
Service
Greyhound Bus Service
Review #131334 is a subjective opinion of poster.