Product: Greyhound Bus Service Clear all filters (428 of 428 reviews match)
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Greyhound - I think were gonna die

1.9
Details
so first of all. our bus came at 5:40 ... it was late . and when we got on the bus there was no outlets , no wifi , no lights . and then it started to smell like gas , the smell constantly grew stronger and actually started to make me nauseous and hard to breathe .
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Review
#1622653 Review #1622653 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Seeing all the amazing scenery of america
Cons
  • Staff
  • Outlets not working or not having any
  • Seats
Reason of review
smell of gas and propane on the bus
Preferred solution
Let the company propose a solution
Tags
  • discomfort
  • Horrible Service All Together

Greyhound - Bad service

1.2
Details
Standing in the greyhound bus service line, the busses were an hour late because their was no drivers, when the bus arrived it was not a greyhound bus it was some bus they rented they told us, the bus was extremely uncomfortable and had not charging points for phones, the bus driver took a wrong route or he get lost!!!. I paid 34 dollars for this trip. I’m always traveling with greyhound and this experience was the worst and I’d never went to go through this again!! People started clapping at the end because they made it safely , so it was not only me that was feeling in easy about the trip!!
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Review
#1621694 Review #1621694 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Bus delays for many hours without reimbursement
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
Tags
  • Unsafe Bus Depots

Greyhound - Frequently Late

2.6
Details
The buses coming from Nashville TN to Louisville KY LATE. both in December 2018 & July 2019. For some reasons drivers do not show for work. Which happened in January 2019 in route to Louisville KY from Indianapolis IN. Sad. Miss my connections a lot.
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Review
#1613613 Review #1613613 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound - Lost luggage

While traveling on Greyhound bus luggage is missing At the last stop notice my my were not ther.
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Review
#1597322 Review #1597322 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
1.1
Details
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
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1 comment
Anonymous
#1720350

Just be grateful that you didn't come down with a bad case of headlice from the seats. Consider yourself lucky. And I am going to encourage you to never ride Greyhound again.

Review
#1595370 Review #1595370 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff

Greyhound - Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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Review
#1585222 Review #1585222 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
Tags
  • Violation Of Human Rights
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typi...

Review
#1583654 Review #1583654 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • No refund for a trip i couldnt take at fault of them
  • Poor customer service
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
The bus had a wiper blade malfunction. We are sitting in a restaurant parking lot for over 3 hours waiting for a rescuse bus. I guess that the drivers are not required to check the bus to ensure that all components operate
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1 comment
Anonymous
#1710346

WHEN IS THIS DISGUSTING COMPANY GOING TO FINALLY GO OUT OF BUSINESS? THEY ARE A DISGRACE AND A SCOURGE ON OUR COUNTRY FROM COAST TO COAST! THEY ARE ONLY A SMALL STEP ABOVE HIT...

Review
#1573099 Review #1573099 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund
5.0
Details
2007, I had reported space cadets, blood leaks, hacked, tech saw, tech ax, xrays, Christ crimes. Cyber nails, mist, and cyber skies, cyber planet, Conrad Carpenter, tech impacts have not halted matter, tech capture at Greyhound bus travelling to Laredo, Tx in 2008....
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1 comment
Anonymous
#1710348

Did you remember to take your medication this morning? Best get on that right away!

Review
#1569729 Review #1569729 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Review
#1564574 Review #1564574 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Problem with delivery
Preferred solution
Improve your services.