Product: Greyhound Bus Service Clear all filters (432 of 432 reviews match)
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Greyhound - I dont understand why the bus has to be at a freezing point,its not even above 60 degrees outside,come on now I definitely felt pneumonia creeping up on this long journey in this damn freezer I mean s

1.2
Details
The busses needs a heat option!!!!!period
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Review
#1642169 Review #1642169 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
To damn cold in the bus its affecting my health
Loss
$250
Preferred solution
Let the company propose a solution

Greyhound in Rockwood, Tennessee - Upset and very angry with management and bus service

Very upset with Greyhound, delays, backtracking, bus breaking down, send bus for passengers then have passengers removed from this bus so it could be used to go pick up other passengers from another location and wait again for another bus. Never travel greyhound again
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Review
#1639815 Review #1639815 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
1.0
Details
Greyhound - Stranded widow
Greyhound - Stranded widow
I purchased a one way bus ticket online on August 28 2019, leaving Elizabeth City NC 7:55am arriving in Atlanta 02:34 am. Verifying my bus stop I called the customer service number to make sure of the address is correct (3800 Patrick Way, Elizabeth City NC). The...
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Review
#1639296 Review #1639296 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Finally being able to take a shower when my ordeal was over
  • I will like it when this company finally goes out of business
Cons
  • Greyhound money grab
  • Rude customer service
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund
Tags
  • Bad Customer Service

Greyhound in Loveland, Colorado - Bad service

On the way from Denver Colorado to elmira ny the first bus breaks down causing a 4 hrs delay then when the bus finally got to Columbus Ohio they sent me to Cleveland and the first bus there was canceled so they reschedule on another bus which made us another 2 hrs Delay now when I try to change the date on my return date in elmira they could only get me as far as Cleveland Ohio and not to Denver Colorado
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Review
#1634050 Review #1634050 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Delmont, Pennsylvania - I think were gonna die

1.9
Details
so first of all. our bus came at 5:40 ... it was late . and when we got on the bus there was no outlets , no wifi , no lights . and then it started to smell like gas , the smell constantly grew stronger and actually started to make me nauseous and hard to breathe .
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Review
#1622653 Review #1622653 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Seeing all the amazing scenery of america
Cons
  • Outlets not working or not having any
  • Wifi
  • Staff
Reason of review
smell of gas and propane on the bus
Preferred solution
Let the company propose a solution
Tags
  • discomfort
  • Horrible Service All Together

Greyhound in Boston, Massachusetts - Bad service

1.2
Details
Standing in the greyhound bus service line, the busses were an hour late because their was no drivers, when the bus arrived it was not a greyhound bus it was some bus they rented they told us, the bus was extremely uncomfortable and had not charging points for phones, the bus driver took a wrong route or he get lost!!!. I paid 34 dollars for this trip. I’m always traveling with greyhound and this experience was the worst and I’d never went to go through this again!! People started clapping at the end because they made it safely , so it was not only me that was feeling in easy about the trip!!
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Review
#1621694 Review #1621694 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Bus delays for many hours without reimbursement
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
Tags
  • Unsafe Bus Depots

Greyhound in Louisville, Kentucky - Frequently Late

2.6
Details
The buses coming from Nashville TN to Louisville KY LATE. both in December 2018 & July 2019. For some reasons drivers do not show for work. Which happened in January 2019 in route to Louisville KY from Indianapolis IN. Sad. Miss my connections a lot.
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Review
#1613613 Review #1613613 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound in Newark, New Jersey - Lost luggage

While traveling on Greyhound bus luggage is missing At the last stop notice my my were not ther.
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Review
#1597322 Review #1597322 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution
1.1
Details
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
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2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

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Review
#1595370 Review #1595370 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound in Los Angeles, California - Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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Review
#1585222 Review #1585222 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
Tags
  • Violation Of Human Rights