Product: Greyhound Bus Service Rating: 1 Star Clear all filters (93 of 432 reviews match)
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Greyhound - I dont understand why the bus has to be at a freezing point,its not even above 60 degrees outside,come on now I definitely felt pneumonia creeping up on this long journey in this damn freezer I mean s

1.2
Details
The busses needs a heat option!!!!!period
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Review
#1642169 Review #1642169 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
To damn cold in the bus its affecting my health
Loss
$250
Preferred solution
Let the company propose a solution
1.0
Details
Greyhound - Stranded widow
Greyhound - Stranded widow
I purchased a one way bus ticket online on August 28 2019, leaving Elizabeth City NC 7:55am arriving in Atlanta 02:34 am. Verifying my bus stop I called the customer service number to make sure of the address is correct (3800 Patrick Way, Elizabeth City NC). The...
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Review
#1639296 Review #1639296 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • I will like it when this company finally goes out of business
  • Finally being able to take a shower when my ordeal was over
Cons
  • Rude customer service
  • Greyhound money grab
Reason of review
Poor customer service
Loss
$133
Preferred solution
Full refund
Tags
  • Bad Customer Service

Greyhound in Boston, Massachusetts - Bad service

1.2
Details
Standing in the greyhound bus service line, the busses were an hour late because their was no drivers, when the bus arrived it was not a greyhound bus it was some bus they rented they told us, the bus was extremely uncomfortable and had not charging points for phones, the bus driver took a wrong route or he get lost!!!. I paid 34 dollars for this trip. I’m always traveling with greyhound and this experience was the worst and I’d never went to go through this again!! People started clapping at the end because they made it safely , so it was not only me that was feeling in easy about the trip!!
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Review
#1621694 Review #1621694 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Bus delays for many hours without reimbursement
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund
Tags
  • Unsafe Bus Depots
1.1
Details
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
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2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

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Review
#1595370 Review #1595370 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

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Review
#1583654 Review #1583654 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Yelled at by employee
  • Poor customer service
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Review
#1564574 Review #1564574 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Problem with delivery
Preferred solution
Improve your services.
Resolved
1.1
Details

Update by user Jul 06

Greyhound refunded half of the ticket price.

Original review posted by user Apr 01

Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph...
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Review
#1505040 Review #1505040 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Four inferior or broken buses out of five
Reason of review
Problem with delivery
Preferred solution
Full refund

Greyhound - They dropped me off in Alabama in a city that was not on my route.

1.4
Details
I left Conway, Arkansas to go to Florida using Greyhound bus lines. My trip was suppose to go: Conway Little Rock Memphis Nashville Montgomery Ocala. How it really went: Conway Little Rock Memphis Nashville. This is where my bus never showed up. The attendant put several of us in a bus to Brimingham. Which was out of my way. After spending 12 hours in Nashville. I then spent another 12 hours in Brimingham. Never got an apology. Never got any sort of compensation. The driver said "oh well, the desk will get you to Florida" I'm furious!!! What was suppose to take a day and a half took 3 *** days!!! I want my damn money back!!! Wtf
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Review
#1498640 Review #1498640 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
1.0
Details
My sister left Elizabeth City, NC on Sunday morning, December 23rd on Greyhound bus headed for Greenville, NC. This bus was 20 mins late. Because of this, she missed her bus connection in Greenville.....and the next bus connection in Raleigh, NC . as well. She was put...
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Review
#1435322 Review #1435322 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Let the company propose a solution

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
1.0
Details

Update by user Jan 22

I received an email from David Leach, CEO Greyhound, who hemmed and hawed about corporate decision to discontinue Bolt Bus service between Los Angeles and Las Vegas (and California as a whole). After 4 paragraphs of talk-speak, he (or whoever is hired to answer his...

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Review
#1431767 Review #1431767 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad Business Practices
Preferred solution
Let the company propose a solution