Product: Greyhound Bus Service Rating: 1 Star Clear all filters (89 of 423 reviews match)
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1.0
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Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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Author
Location
Sacramento, California
Service
Greyhound Bus Service
Cons
  • No refund for a trip i couldnt take at fault of them
  • Yelled at by employee
  • Poor customer service
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
Review #1583654 is a subjective opinion of poster.
0 comments
1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Author
Service
Greyhound Bus Service
Reason of review
Problem with delivery
Preferred solution
Improve your services.
Review #1564574 is a subjective opinion of poster.
Resolved
0 comments
1.1
Details
Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission...
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Author
Service
Greyhound Bus Service
Cons
  • Four inferior or broken buses out of five
Reason of review
Problem with delivery
Preferred solution
Full refund
Review #1505040 is a subjective opinion of poster.
0 comments

Greyhound - They dropped me off in Alabama in a city that was not on my route.

1.4
Details
I left Conway, Arkansas to go to Florida using Greyhound bus lines. My trip was suppose to go: Conway Little Rock Memphis Nashville Montgomery Ocala. How it really went: Conway Little Rock Memphis Nashville. This is where my bus never showed up. The attendant put several of us in a bus to Brimingham. Which was out of my way. After spending 12 hours in Nashville. I then spent another 12 hours in Brimingham. Never got an apology. Never got any sort of compensation. The driver said "oh well, the desk will get you to Florida" I'm furious!!! What was suppose to take a day and a half took 3 *** days!!! I want my damn money back!!! Wtf
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Author
Location
Birmingham, Alabama
Service
Greyhound Bus Service
Reason of review
Poor customer service
Review #1498640 is a subjective opinion of poster.
0 comments
1.0
Details
My sister left Elizabeth City, NC on Sunday morning, December 23rd on Greyhound bus headed for Greenville, NC. This bus was 20 mins late. Because of this, she missed her bus connection in Greenville.....and the next bus connection in Raleigh, NC . as well. She was put...
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Author
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$240
Preferred solution
Let the company propose a solution
Review #1435322 is a subjective opinion of poster.
0 comments
1.0
Details
I had taken Greyhound buses roundtrip from Los Angeles/Las Vegas until about a year ago; I am a senior and the midweek prices were great. About a year ago the service became totally unreliable -- buses departing/arriving late, frequent breakdowns, and really rude...
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Author
Service
Greyhound Bus Service
Reason of review
Bad Business Practices
Preferred solution
Let the company propose a solution
Review #1431767 is a subjective opinion of poster.
3 comments
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Here's what happened: Me and my two toddlers were on the ATL bus heading toward NY, we were maybe 40 minutes into the highway before the bus engine blew out and started smoking. Instead of taking precaution and stopping the bus, the driver revved the engine repeatedly...
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Anonymous
#1650921

Drama 101 is down the hall...

Author
Location
Orlando, Florida
Service
Greyhound Bus Service
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Disgusting
  • Horrible customer service
  • Negligence toward their customers needs
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
Review #1420163 is a subjective opinion of poster.
2 comments
1.0
Details
I used to love to travel by greyhound. Two weeks ago my grandbabies and I traveled ftom Memphis, TN to Oklahoma City. We departed at 3:05 am, it was so cold, on top of being cold, there was no heat on the bus, and the windows had cracks, so all the cold air blowed in...
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Anonymous
#1599245

You should have been given a full refund for all of the money that you paid for having to go through all of that. I recommend taking along a good blanket when riding Greyhound...

Author
Service
Greyhound Bus Service
Reason of review
Bad quality
Review #1402931 is a subjective opinion of poster.
1 comment
1.0
Details
absolutely the worst communication between the station and customer services. sacremento station says they are not traveling north passed redding because of 15 miles of interatate 5 closure due to wildfires. customer services says there is no delays and every bus route...
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Anonymous
#1557020

I Disagree. There is a Method to the Madness at Greyhound. you just got to understand the way they run things. They run things like the Government does. It seems real stupid a...

Author
Service
Greyhound Bus Service
Reason of review
Bad quality
Review #1349168 is a subjective opinion of poster.
2 comments
1.0
Details
Worst travel experience of my life. Delayed 12 hours, no AC, flat tire in the middle of the night, and abandoned by the “rescue” bus because my driver was rude to them. WiFi sucks, terrible food in the extremely dirty stations. The attendants were also rude and grumpy,...
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Anonymous
#1567025

I wish that I had the option of taking the MegaBus, but they don't be serving Lake Charles.

Author
Service
Greyhound Bus Service
Reason of review
Bad quality
Review #1334117 is a subjective opinion of poster.