Product: Greyhound Bus Service Clear all filters (432 of 432 reviews match)
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1.0
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Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

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Review
#1583654 Review #1583654 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Poor customer service
  • Yelled at by employee
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
The bus had a wiper blade malfunction. We are sitting in a restaurant parking lot for over 3 hours waiting for a rescuse bus. I guess that the drivers are not required to check the bus to ensure that all components operate
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1 comment
Anonymous
#1710346

WHEN IS THIS DISGUSTING COMPANY GOING TO FINALLY GO OUT OF BUSINESS? THEY ARE A DISGRACE AND A SCOURGE ON OUR COUNTRY FROM COAST TO COAST! THEY ARE ONLY A SMALL STEP ABOVE HITCH-HIKING.

Review
#1573099 Review #1573099 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund
5.0
Details
2007, I had reported space cadets, blood leaks, hacked, tech saw, tech ax, xrays, Christ crimes. Cyber nails, mist, and cyber skies, cyber planet, Conrad Carpenter, tech impacts have not halted matter, tech capture at Greyhound bus travelling to Laredo, Tx in 2008....
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1 comment
Anonymous
#1710348

Did you remember to take your medication this morning? Best get on that right away!

Review
#1569729 Review #1569729 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Review
#1564574 Review #1564574 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Problem with delivery
Preferred solution
Improve your services.
1.6
Details
Booked a round trip bus ticket from North Hollywood to Phoenix this past weeknd for my mom and grandma. The bus departure from Los Angeles to Phoenix was an hour and a half a late, so they had to transfer to a bus that was going to Texas and making a stop in Phoenix....
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1 comment
Anonymous
#1710350

Greyhound is noted for getting you there a day late and a dollar short.(because you had to fritter away all your money on overpriced food, drink and snacks). Plus, the lice medication that you have to buy at the conclusion of your trip can be quite expensive!

Review
#1556694 Review #1556694 is a subjective opinion of poster.
Service
Greyhound Bus Service
1.5
Details
Bus was 5 hrs late at contenting station and over 3 hrs late at destination. Electric plugs or light neither worked. Customer service was a joke. No refund. Foreigners answering phones could care less about talking to you or taking care of the customer. Will never go...
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1 comment
Anonymous
#1681187

I would, but they don't service my hometown. And anyway, I have read plenty of Pissed Off Consumer reviews that make it sound almost as bad as Greyhound is. But I would take them if they were an option.

Review
#1525760 Review #1525760 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
1.5
Details
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.
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2 comments
Anonymous
#1681189

Once, when traveling through Atlanta on Greyhound, I walked around until I found a convenience store to buy some food & drink at. A VERY AGGRESSIVE panhandler hounded me for money and scared me real bad! He acted like he was fixing to mug me at any moment!

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Review
#1520577 Review #1520577 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
Resolved
1.1
Details

Update by user Jul 06

Greyhound refunded half of the ticket price.

Original review posted by user Apr 01

Charlotte, NC Summary - to LA: Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed. Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph...
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Review
#1505040 Review #1505040 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Four inferior or broken buses out of five
Reason of review
Problem with delivery
Preferred solution
Full refund
1.5
Details
2 hour delay for a 1 hour trip. Reason: there was no bus assigned for the trip from Hollywood to Oxnard, even though this was a regularly scheduled trip. No Wi-Fi in station, only metal benches. Poorly organized and managed company.
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1 comment
Anonymous
#1673285

One time when I was riding the Greyhound Bus, I went to go buy 1 liter bottle of Coca Coal at the 7-Eleven store while we were waiting in San Bernardino, California. The cashier put it in a paper bag for me.

I ran back to get back on the bus before it left and the black greyhound employee came onto the bus and demanded that I show him what was in the bag. He thought that I had a quart of booze in it!

Review
#1499245 Review #1499245 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound - They dropped me off in Alabama in a city that was not on my route.

1.4
Details
I left Conway, Arkansas to go to Florida using Greyhound bus lines. My trip was suppose to go: Conway Little Rock Memphis Nashville Montgomery Ocala. How it really went: Conway Little Rock Memphis Nashville. This is where my bus never showed up. The attendant put several of us in a bus to Brimingham. Which was out of my way. After spending 12 hours in Nashville. I then spent another 12 hours in Brimingham. Never got an apology. Never got any sort of compensation. The driver said "oh well, the desk will get you to Florida" I'm furious!!! What was suppose to take a day and a half took 3 *** days!!! I want my damn money back!!! Wtf
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Review
#1498640 Review #1498640 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service