Product: Greyhound Bus Service Clear all filters (428 of 428 reviews match)
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1.0
Details
I used to love to travel by greyhound. Two weeks ago my grandbabies and I traveled ftom Memphis, TN to Oklahoma City. We departed at 3:05 am, it was so cold, on top of being cold, there was no heat on the bus, and the windows had cracks, so all the cold air blowed in...
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2 comments
Anonymous
#1599245

You should have been given a full refund for all of the money that you paid for having to go through all of that. I recommend taking along a good blanket when riding Greyhound...

Review
#1402931 Review #1402931 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
1.0
Details
I had taken Greyhound buses roundtrip from Los Angeles/Las Vegas until about a year ago; I am a senior and the midweek prices were great. About a year ago the service became totally unreliable -- buses departing/arriving late, frequent breakdowns, and really rude...
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#1431767 Review #1431767 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad Business Practices
Preferred solution
Let the company propose a solution

Greyhound - Never again...

It was the worst 23 hour's of my life? Had a panic attack. Was told I was going to get throughout of the property? Went to Jacksonville instead of the StAugistine? Very rude people that work there?
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Review
#1481219 Review #1481219 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
1.0
Details
absolutely the worst communication between the station and customer services. sacremento station says they are not traveling north passed redding because of 15 miles of interatate 5 closure due to wildfires. customer services says there is no delays and every bus route...
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1 comment
Anonymous
#1557020

I Disagree. There is a Method to the Madness at Greyhound. you just got to understand the way they run things. They run things like the Government does. It seems real stupid a...

Review
#1349168 Review #1349168 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality

Greyhound - Special lost ticket Chicago, IL kicking out

No one answers the phone, I bought another ticket no way to inform Chicago bus service on his situation. Omaha bus statio has helped me.
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Review
#1452972 Review #1452972 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
2.1
Details
Got to Nashville, TN for Greyhound transfer about 9 pm next bus to arrive 1:30 am. Never showed. Station manager told me he would get hotel room for my 5 year old disabled daughter and I. And an Uber, food vouchers, etc. He left without doing so and did not leave info...
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3 comments
Anonymous
#1555839

I rode into Nashville once in the middle of winter and it was snowing heavily. I noticed that there was a rescue mission right across the street, so I went over there to get a...

Review
#1338264 Review #1338264 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Being stranded going out west &coming home
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
I will like to get a full refund on both my tickets from Los Angeles to Ft Texas Amarillo Tx to Los Angeles. During theses trips I woke up to a passenger trying to steal my Apple Watch off my wrist told the bus driver nothing done headphones being stolen off the...
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Review
#1464529 Review #1464529 is a subjective opinion of poster.
Service
Greyhound Bus Service
1.5
Details
Aug 15 2018 , My son and grandson are stranded in El Paso TX. because the bus that was rented by Greyhound to take passengers from ElPaso to San Antonio contract expired and now my kids and other families are stranded for an entire day and all they can say at Greyhound...
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3 comments
Anonymous
#1540190

I looked up on the internet and they showed where a greyhound bus was stranded in El Paso in January 2015 and that there were over 100 stranded passengers. It said that Greyho...

Review
#1329974 Review #1329974 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
1.0
Details
Worst travel experience of my life. Delayed 12 hours, no AC, flat tire in the middle of the night, and abandoned by the “rescue” bus because my driver was rude to them. WiFi sucks, terrible food in the extremely dirty stations. The attendants were also rude and grumpy,...
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2 comments
Anonymous
#1567025

I wish that I had the option of taking the MegaBus, but they don't be serving Lake Charles.

Review
#1334117 Review #1334117 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
2.5
Details
Apparently it does not matter if you have ticket/reservation...you may still be stranded. They will sometimes get you a hotel/uber...if they feel like it! Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter! Not how I...
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1 comment
Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could p...

Review
#1338458 Review #1338458 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Being stuck for days
  • Poor customer service
  • Sleeping on concrete floor
Reason of review
bus availability, arrival
Loss
$400
Preferred solution
Full refund
Tags
  • Late Arrivals
  • Runaround
  • Bad Customer Service
  • Greyhound Unreliable