Product: Greyhound Bus Ticket Clear all filters (20 of 20 reviews match)
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0 comments
1.0
Details
I was in NYC waiting to take the 6:30 pm bus to RI. They told us they did not have a driver. We asked when are you going to get a driver? They said they did not know. in the meantime, there was a 7 pm bus to Boston. we asked if we could get on that bus and if they...
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Author
Product
Greyhound Bus Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund
Review #1570600 is a subjective opinion of poster.
0 comments

Greyhound - Lied to

1.4
Details
I was lied to by customer service...told that a price would remain the same the next day. Train your representatives so that they know better than to lie to a customer.
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Author
Product
Greyhound Bus Ticket
Cons
  • Being lied to by customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
Review #1569241 is a subjective opinion of poster.
0 comments

Greyhound - WORST SERVICE EVER

I paid for a ticket for myself and my daughter to back home to St. Paul MN and was under a winter storm and asked to have it rescheduled for next Thursday. I was told that I would need to pay $20 for myself and my daughter. I told them I am not doing that because if the airlines can provide you with a refund and reschedule the dates for free why can't they do it. They are trying to get more money out of people and that is not right. This is my last time ever using greyhound TERRIBLE, TERRIBLE, TERRIBLE SERVICE...
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Author
Product
Greyhound Bus Ticket
Reason of review
Pricing issue
Review #1511522 is a subjective opinion of poster.
1 comment
This is my first time ever utilizing Greyhound. I went online to book a bus ticket for my son to return home from school from there website. It didn't give me the option of adding my son name as the passenger, yet. I selected the tickets put in the payment information...
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Anonymous
#1635894

You mean that you would actually put your son on the Greyhound bus alone? Shame on you! Someone please call Child Protective Services at once!

Author
Product
Greyhound Bus Ticket
Cons
  • Bad service
Reason of review
Order processing issue
Loss
$83
Preferred solution
Full refund
Review #1456486 is a subjective opinion of poster.
1 comment
1.0
Details
the ride from texas to oklahoma had no a/c. the ride back had a beligerant drunken hobo who was arrested in joplin after he was told to leave the property several times. i'd just returned from burying my broyher, the drunk heard me talking to a fellow passanger and...
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Anonymous
#1558501

I used to live under bridge #23 Ashland, Oregon. The Mr.C's. Grocery store across the street doubled as the local Greyhound Bus station with a yellow picnic table on the side ...

Author
Location
Lewisville, Texas
Product
Greyhound Bus Ticket
Cons
  • Rude staff
  • Poor service
  • Disgusting
Reason of review
Pricing issue
Loss
$328
Preferred solution
Full refund
Tags
  • Unsafe Driving
  • Offending Comments
  • Allowing A Drunk On Board
Review #1348694 is a subjective opinion of poster.
1 comment
1.9
Details
I bought two tickets to Greyhound from Newark, NJ to Scranton, PA on October 18, 2017, for returning the next day, and my husband couldn't travel with me at last minute, so I called to this not generous bus company customer service for request my refund, and the person...
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Anonymous
#1624369

You have a choice of non-refundable or refundable ticket,Maybe you bought a non-refundable ticket?

Author
Product
Greyhound Bus Ticket
Pros
  • Seeing all the amazing scenery of america
  • That i could purchase online
Cons
  • Unfair refund policy
Reason of review
Return, Exchange or Cancellation Policy
Review #1307047 is a subjective opinion of poster.
0 comments
4.0
Details
However, he did clearly state that he could not apply my earned 15% discount, over the phone; I would have to print out the discount code and take it to the actual Greyhound office for pickup, in order to have it applied. He also said it was ok to wait up to a week to...
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Author
Product
Greyhound Bus Ticket
Pros
  • Getting my discount codes to apply when it worked
Cons
  • Miscued directions and notices that were promised in the mail
  • But never arrived
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Review #1302952 is a subjective opinion of poster.
2 comments
1.3
Details
My grandson bought a ticket from Michigan to Florida found out he couldn't do anything in Florida or couldn't go there so he was going to use that ticket to come by my house which is in Tennessee they would not let him come to Tennessee without paying $20 extra yet his...
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Anonymous
#1505796

Highway Robbery! They should appreciate your son's business by helping him out with a new ticket. The greedy M.F.'s.!. Greyhound rips people off because they know that they ha...

Author
Location
Battle Creek, Michigan
Product
Greyhound Bus Ticket
Reason of review
Pricing issue
Review #1286663 is a subjective opinion of poster.
0 comments

Greyhound - Exchange

Took a while but got jt taken xare pf
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Author
Product
Greyhound Bus Ticket
Reason of review
Return, Exchange or Cancellation Policy
Review #1274156 is a subjective opinion of poster.
0 comments
1.4
Details
Purchased ticket (conf number 76642683) on Greyhound.com Bus driver refused boarding saying that greyhound should not have sold ticket for his bus. That he rejects those tickets daily and only accepts tickets from Short Lines and Megabus. I was forced to use...
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Author
Location
Ithaca, New York
Product
Greyhound Bus Ticket
Cons
  • Sold the ticket that was not honored
Reason of review
Poor customer service
Loss
$250
Preferred solution
$250 and official apology from the officer of the company. Stop selling tickets that not honored and change your customer issue resolution practices
Review #1259586 is a subjective opinion of poster.