Product: Greyhound Bus Ticket Clear all filters (0 of 12 reviews match)
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I bought two tickets to Greyhound from Newark, NJ to Scranton, PA on October 18, 2017, for returning the next day, and my husband couldn't travel with me at last minute, so I called to this not generous bus company customer service for request my refund, and the person...
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1.9
Product
Greyhound Bus Ticket
I liked
  • That i could purchase online
  • Seeing all the amazing scenery of america
I didn't like
  • Unfair refund policy
#1307047
However, he did clearly state that he could not apply my earned 15% discount, over the phone; I would have to print out the discount code and take it to the actual Greyhound office for pickup, in order to have it applied. He also said it was ok to wait up to a week to...
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4.0
Product
Greyhound Bus Ticket
I liked
  • Getting my discount codes to apply when it worked
I didn't like
  • Miscued directions and notices that were promised in the mail
  • But never arrived
#1302952
Their wb site states that I should be able to get an open ticket, again, an additional $20.Now I had to mail my ticket to Texas to supposedly get a refund in 6-8 WEEKS!!! This is obsurd and I most definitely WILL NEVER. use greyhound again. Back to using Mega bus who...
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1.0
Product
Greyhound Bus Ticket
#1244206
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Greyhound - Booking tickets online

Your policies suck!! Having to pay an extrz $20 if you have to change your return date!!!!!! What a rip-off!!!!!
Product
Greyhound Bus Ticket
#1240972
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Greyhound - Refund needed

purchased a ticket online now i want a refund
5.0
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Price Affordability
Product
Greyhound Bus Ticket
#1237178
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Greyhound - Ripoff!

I bought a ticket using not personal credit card, and got billed extra 18$! This didn't show this up at the online website. What a ripoff! {{Redacted}}
1.4
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Exchange, Refund and Cancellation Policy
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Greyhound Bus Ticket
#1218135
So i have an online ticket i won't even use now and i can't get a refund!!I literally got told i bought a ticket i won't use and you all walk away with my money on customer support. i could use to feed people in my house! I hope God punishes all of you money sucking...
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1.0
Product
Greyhound Bus Ticket
#1215774
Third and final time dealing with this highway robbery (literally) company.I just needed the name on a paid ticket changed. They (the online "customer service, because noone answered the telephone "customer service" after holding for more than 15 minutes) told me, for...
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1.6
Product
Greyhound Bus Ticket
#1205293
When I explained this to the customer service rep HE ACTUALLY AGREED WITH ME AND TOLD ME I WAS RIGHT! The system at Greyhound is broken and was created to work against ordinary people who already have busy and stressful lives. They will help you with nothing unless...
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Product
Greyhound Bus Ticket
#1185329
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Greyhound - Bolt bus is a no understand co. & won't refund

Been a few months now, but just the same ol' song-n- dance. Never received a conformation # e-mail, called em back and was informed order was not processed by customer service. Next day the conformation # shows up and indeed I was charged the 30$. U.S. Bank wouldnt help me either. So basically was a legal theft and not a thing I can do!
1.4
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Price Affordability
Product or Service Quality
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Product
Greyhound Bus Ticket
#1143636