Product: Greyhound Bus Ticket Clear all filters (21 of 21 reviews match)
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Greyhound in Jamaica, New York - Very bad

1.0
Details
confirmation # 3978535001 3978535002 was told by the greyhound customer service rep that bus would be leavings at 2:25 harrahs. come to find out us left bus terminal at 11:15. had to by another ticket from NJ transit for another 78.00. called 849 8966 was put o hold and then disconnected and called back and rep hung up the phone. I will never ride on greyhound bus again . and i will tell friend and family not to ride also.
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Review
#1645091 Review #1645091 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
1.0
Details
I was in NYC waiting to take the 6:30 pm bus to RI. They told us they did not have a driver. We asked when are you going to get a driver? They said they did not know. in the meantime, there was a 7 pm bus to Boston. we asked if we could get on that bus and if they...
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Review
#1570600 Review #1570600 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund

Greyhound - Lied to

1.4
Details
I was lied to by customer service...told that a price would remain the same the next day. Train your representatives so that they know better than to lie to a customer.
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Review
#1569241 Review #1569241 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Cons
  • Being lied to by customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Runaround
  • Unexpected

Greyhound - WORST SERVICE EVER

I paid for a ticket for myself and my daughter to back home to St. Paul MN and was under a winter storm and asked to have it rescheduled for next Thursday. I was told that I would need to pay $20 for myself and my daughter. I told them I am not doing that because if the airlines can provide you with a refund and reschedule the dates for free why can't they do it. They are trying to get more money out of people and that is not right. This is my last time ever using greyhound TERRIBLE, TERRIBLE, TERRIBLE SERVICE...
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Review
#1511522 Review #1511522 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Reason of review
Pricing issue
This is my first time ever utilizing Greyhound. I went online to book a bus ticket for my son to return home from school from there website. It didn't give me the option of adding my son name as the passenger, yet. I selected the tickets put in the payment information...
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1 comment
Anonymous
#1635894

You mean that you would actually put your son on the Greyhound bus alone? Shame on you! Someone please call Child Protective Services at once!

Review
#1456486 Review #1456486 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Cons
  • Bad service
Reason of review
Order processing issue
Loss
$83
Preferred solution
Full refund
1.0
Details
the ride from texas to oklahoma had no a/c. the ride back had a beligerant drunken hobo who was arrested in joplin after he was told to leave the property several times. i'd just returned from burying my broyher, the drunk heard me talking to a fellow passanger and...
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1 comment
Anonymous
#1558501

I used to live under bridge #23 Ashland, Oregon. The Mr.C's.

Grocery store across the street doubled as the local Greyhound Bus station with a yellow picnic table on the side of the building serving as the waiting area. Once, I went into the station, inquiring of Mrs.C. how much it would be for an Ameripass for a week. She replied "You want to know how much it would be for an ameripass in exhchange for *** And the guy who worked there started laughing real hard.

I wasn't particularly fond of this Greyhound station. Many people wouldn't shop in this store because of the way the owner Mr.C. was such a rude jerk. I bought 3 different tickets to Florida, and I paid $1 to ride the local transit bus up to Medford, 11 miles north to buy my tickets there, rather than just simply walk across the street to purchase them from Mr.C, because I didn't want that jerk to get the 10% or 15% commission that his store made from each ticket.

Once, I overheard Mrs.C talking about it and she said that all of the commissions from the sale of Greyhound tickets added up to alot of money for their store, hundreds of dollars a month. I had a friend named Dermott who was a Vietnam War Hero who earned a Bronze Star from the '68 Tet Offensive. He lived under the bridge with me for a while and one time he got so pissed off at Mr.C., that he called up the Greyhound Bus Headquarters and reported Mr.C.'s rude and offensive behavior towards his customers. The Greyhound Representative laughed and told Dermott that every time they get a complaint over the phone about the way a Greyhound Bus Station is being run, that it's about Mr.C.'s Market.

One night, Dermott was run over by a Jeep and killed while he was walking across the highway with a bunch of beer and liquor to go drink with his buddies before he was to leave for Salt Lake City, Utah the next morning on a prepaid nonrefundable Greyhound Ticket. When Mr.C heard about it he said "Someone did me a favor! I didn't like that guy!" Eventually, Greyhound stopped service to Ashland, and anyone traveling out of there had to go the 11 miles to the Medford station to take their trip. If Mr.C.

hadnn't been such a jerk, he could have made all of the commissions of my expensive Greyhound Bus tickets. I'm sure that other people probably did the same thing and that probably influenced the company stopping service to Ashland. Greyhound Stations Operators should always treat all of their customers with the upmost respect. Once, I asked Dermott what he thought that the "C" stood for in "Mr.C." and Dermott said that it meant 'Mr.

C---------" (a real bad word that can't be printed on here, but which is heard often in street talk). Anyway, when I think about it, Mr.C.'s' jerky behavior really was right on par with the way that your Typical Greyhound Employee treats it's customers.

They would make so much more money if they treated everyone with kindness and respect. Basic Business Economics.

Review
#1348694 Review #1348694 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Cons
  • Rude staff
  • Disgusting
  • Poor service
Reason of review
Pricing issue
Loss
$328
Preferred solution
Full refund
Tags
  • Unsafe Driving
  • Offending Comments
  • Allowing A Drunk On Board
1.9
Details
I bought two tickets to Greyhound from Newark, NJ to Scranton, PA on October 18, 2017, for returning the next day, and my husband couldn't travel with me at last minute, so I called to this not generous bus company customer service for request my refund, and the person...
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1 comment
Anonymous
#1624369

You have a choice of non-refundable or refundable ticket,Maybe you bought a non-refundable ticket?

Review
#1307047 Review #1307047 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Pros
  • Seeing all the amazing scenery of america
  • That i could purchase online
Cons
  • Unfair refund policy
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Due A Refund
4.0
Details

Update by user Aug 12, 2018

After lodging this complaint, was given a full refund for the price of my ticket...however, the computer site still acts hinky, from time to time...just have to risk refreshing the screen and re-installing all info, to be able to just print the ticket at home....

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Review
#1302952 Review #1302952 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Pros
  • Getting my discount codes to apply when it worked
Cons
  • But never arrived
  • Miscued directions and notices that were promised in the mail
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.3
Details
My grandson bought a ticket from Michigan to Florida found out he couldn't do anything in Florida or couldn't go there so he was going to use that ticket to come by my house which is in Tennessee they would not let him come to Tennessee without paying $20 extra yet his...
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2 comments
Anonymous
#1505796

Highway Robbery! They should appreciate your son's business by helping him out with a new ticket.

The greedy M.F.'s.!. Greyhound rips people off because they know that they have you hook, line and sinker.

They should be ashamed of themselves with all of their unethical business practices. They need to Respect their customers!

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Review
#1286663 Review #1286663 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Reason of review
Pricing issue

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound - Exchange

Took a while but got jt taken xare pf
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Review
#1274156 Review #1274156 is a subjective opinion of poster.
Product
Greyhound Bus Ticket
Reason of review
Return, Exchange or Cancellation Policy