Product: Greyhound Bus Ticket Booking Clear all filters (8 of 8 reviews match)
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2 comments
1.0
Details
I got stranded in Houston coming down here to get my daughter who is homeless and in a very bad addiction things didn't go out between us and they left me here. I booked a ticket on Saturday night was to leave Monday My friend's car broke down and I didn't have a ride...
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PortlyMojaveRattlesnake963
#1659719

Yes I'm a very extremely pissed of at the whole Greyhound company. U say one fricking thing send u do the opposite. Personally I feel as tho the customer is right. Y'all don't...

Author
Service
Greyhound Bus Ticket Booking
Reason of review
Return, Exchange or Cancellation Policy
Review #1490453 is a subjective opinion of poster.
0 comments

Greyhound - Nonexisting bus stops in Gainesville fl and Pensascola Fl

1.0
Details
I did try to book trip by g Greyhound bus from Gainesville fl to Pensacola fl march28 2019 and march 29 2019 I did try several Greyhound web sites all the web sites are showing Gainesville Fl bus stop doesn't exist and Pensacola doesn't exist I believe there is a Greyhound bus leaving Orlando fl going to Houston tx with stops in Gainesville fl and Pensacola Fl because I couldn't find any info I can not take greyhound it is very sad greyhound doesn't take better care of future passengers
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Author
Service
Greyhound Bus Ticket Booking
Reason of review
bad greyhound website
Preferred solution
Let the company propose a solution
Review #1485510 is a subjective opinion of poster.
3 comments
My husband has been stuck at the bus station since 11oclock last night he paid for his ticket two days ago to catch the bus for 1245 last night and they pushed him back 3 times Shocked
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Anonymous
#1599675

The New York Port Authority, The Chicago Greyhound Bus Station and the Los Angeles Greyhound bus station may be scary and *** and be in cities much larger than Houston, but Ho...

Author
Service
Greyhound Bus Ticket Booking
Reason of review
Order processing issue
Review #1381349 is a subjective opinion of poster.
2 comments
Bed to talk to someone
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Anonymous
#1624374

Bed to talk to someone. What does that mean???

Author
Service
Greyhound Bus Ticket Booking
Reason of review
Order processing issue
Review #1298293 is a subjective opinion of poster.
1 comment
1.2
Details
Got a bus from Brunswick GA and only going to Myrtle beach SC. Only rode a little over a hour to Savannah only to find out they gave up my seat I reserved ahead of time so they gave me another ticket. Asked the lady what time I’d be leaving she said 6 a.m!!! That’s 12...
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Anonymous
#1529629

You Said It! 12 Hours waiting in the Greyhound Station seems like much longer. As you wander the station looking for ways to spend your time, you quickly realize that many of ...

Author
Service
Greyhound Bus Ticket Booking
Reason of review
Not as described/ advertised
Review #1285848 is a subjective opinion of poster.
0 comments

Greyhound - To buy a ticket

Ebert time i try to book online to save money it will not let me. It wants a reward #. Dint have one. The chat person said clear the Cookies. Dont know how to do that
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Author
Service
Greyhound Bus Ticket Booking
Reason of review
Order processing issue
Review #1280172 is a subjective opinion of poster.
1 comment
1.0
Details
I TRIED TO BOOK ONLINE AND AFTER I ENTERED MY DESIRED DEPARTURE TIME, THE SYSTEM AUTOMATICALLY CHOSE 730AM ON MEMORIAL DAY, THATS NOT WHAT I WANTED BUT IT WAS TOO LATE. TERRIBLE SYSTEM. SO THE NIGHTMARE BEGAN WHEN I CALLED CUSTOMER SERVICE. OUTSOURCED OBVIOUSLY BECAUSE...
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Anonymous
#1505113

that's what alot of people say. I personally don't like being squeezed into such close quarters with all of the filthy unwashed passengers that always seem to sit next to me. ...

Author
Service
Greyhound Bus Ticket Booking
Cons
  • Being charged to change the time
Reason of review
Order processing issue
Loss
$20
Preferred solution
Price reduction
Review #1264513 is a subjective opinion of poster.
0 comments

GREYHOUND WILL STEAL YOUR MONEY.

1.0
Details
In short, Greyhound stole $150 from me. I booked my ticket months in advance, only to find out a month before that I couldn't make the date I'd scheduled. (December 30th.) Customer service told me to call them or to go to a station, and their Facebook page stated that they could reschedule me there as well. I have no access to transportation, so going to a station was not an option for me. The social media page started ignoring my messages after December 7th. I called in to reschedule, and the man I spoke with pulled my ticket up and asked me to wait a few minutes while he "checked something." He kept repeating, "Please stay on the line," every so often for about five minutes before hanging up on me. I called again and spoke to a woman, only to have her tell me that they don't reschedule on the phone. Then, I got on their live chat on the greyhound website to verify that and was told that their policy does state that you can reschedule over the phone. So, this woman lied to me. The third time I called, I heard, "Hello, thank you for calling Grey-" and the line went dead. Presumably because the guy hung up on me, just as the first person had. The next time I called, I was told that there was an issue with my ticket and the ONLY way I could reschedule was to go into a station and do it. I thanked the woman and called back, asking to speak with a manager. After explaining the situation to the manager and stating that I'd been saving up for my ticket for a whole year before purchasing it, I was still told that my only option was to go into a station. I asked if I could get a refund due to the fact that they couldn't reschedule me on the phone and I couldn't get to a station, and was told no. Their social media page has yet to respond to me, despite three requests to reschedule through them. (Note that I'd contacted the social media page before calling five times, and all my calls were spread out over a week rather than back-to-back. I also ALWAYS make a point to be polite because customer service is a *** job, so I wasn't hung up on because I was rude.) In short, Greyhound has treated me like garbage, refused to help me at all despite the fact that they can't do what was promised upon purchasing my ticket, and has refused to refund me.
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Author
Location
Minneapolis, Minnesota
Service
Greyhound Bus Ticket Booking
Cons
  • Rude customer service
  • No refund
  • No service for purchased ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund
Review #1158432 is a subjective opinion of poster.

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