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Greyhound Customer Care Review

If I could give this company negative stars I would. I booked the wrong date for my ticket and the website told me to call them to exchange them. They blatantly lied many times about exchanging tickets and bus locations and gave us wrong information. I will never ride on a Greyhound bus again! This company is a disgrace to humanity!!
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Review
#984578 Review #984578 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Customer Care Review

1.3
Details
On December 24th 2016, I went to purchase two greyhound tickets for my daughter (9) and myself. The agent ran my card twice saying it was declined both times. I went online a saw that greyhound deducted the amount from my Amex account and put it on hold. Upon showing the agent the transaction, she stated that the transaction wasn't in her system and there nothing she cld do. I contacted greyhound and they said there isn't anything in their system showing any transaction. Meanwhile we was stranded at the station with no money and no way of getting to our destination. I explained to customer service that me and my child are stranded here and they told me that I'm going to have to find another way to get to our destination and that was it. We eneded up walking 6 miles back home and stil made no headway on the situation. Today on Monday I contact Amex and they informed me that grey hound completed the transaction Sunday December 25th. Now I have to wait 7-10 business days for a refund. Not only did they take my money and left us stranded without a care in the world, the took my daughters Christmas and destroyed it. She had no Christmas because of this. Our Christmas Eve was spent walking and Christmas Day in the house by ourselves. Thank you Greyhound and hope you had a good Christmas
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Review
#979897 Review #979897 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Problems with payment

Greyhound Customer Care Review

1.0
Details
Sacramento station employees are disorganized, rude, and have no priority. If there is an empty seat, they give it to whoever runs fastest, not to passengers who have been waiting the longest.
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Review
#978045 Review #978045 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Fair Review

1.0
Details
I really hate you {{Redacted}} with a passion! Because of you guys horrible customer service i missed a funeral! You guys aren't ***! I. The past 3 months i would try to get a ticket to see my relative because of near death I missed trips and you {{Redacted}} wouldn't get the trip correct and would switch *** without teling the customers! I hope you guys go to ***! I hope you *** go out of business! You want customers but have the worst service! Megas bus needs to put you guys out. *** yall.
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Review
#969696 Review #969696 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Customer Care Review

2.4
Details
Poorly organized departures at Port Authority bus terminals by rude, low skills, union protected drivers who do not honor boarding number/ seat number or show any respect to their passengers. The buses labeled "Free Wi-Fi, Power outlets" neither was present. This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and although it wasn't very clear, It seemed that way. In 30 minutes, to board the bus, we had to show the tickets to an unfriendly looking female in her thirties, wearing some kind of uniform without any name tags or operating company logo, . When the ladies in front of me presented their tickets to her, she rudly shouted "I TOLD you to stay in THAT line !!?" - the girls looked buffled - "your bus was at 8am, not 8:30. Step asside !!!" - shouted the woman with heavy latino accent. The rudeness of the woman in the uniform shocked me. It was four of us traveling. My second, grown up son was running late. My wife and younger son went ahead and boarded the bus. Showing our tickets, I made a comment that those girls are foreigners, barely understand what she shouts and she should be a bit nicer. She took my four tickets and barked at me "You have a problem ? Where is the fourth passenger ?" - "He's running late and will be here in 5 minutes. We still have 20 minutes untiil the departure" - "You are NOT boarding, mister. Step aside !". I tryied to reason her, saying that my son just called me - he IS around and will be here for sure in 5-10 minutes. It seems that the boarding / seat numbers are not being honored, I booked my tickets one week in advance, arrived one hour plus prior to departure, spent around fourty minutes waiting to board and not intending to spend my 6 hours bus ride on the back of the bus, next to the bathroom just because she is in the bad mood. "Get you family off MY bus ! You are not riding with me !" I felt shocked, humiliated and helpless. It was ten minutes prior to the departure, my adult son arrived and was standing next to me but I had to ask my family to turn around and leave the terminal. Luckyly for me, the Greyhound staff upstairs was understanding "Those people (drivers) work for the union, they don't care for the customers or for loosing their job". I got my tickets exchanged for a 11:30 am Peter Pan bus. My family had to spend 3 hours hanging out at Port Authority bus terminals on my Thanksgiving day, just because the rude Greyhound driver woman feels that in the absence of the proper boarding rules and supervision, she can make up her own "rules" as she is protected by the union. I will never ride with the Greyhound company. P.S. The Peter Pan boarding was on the other side of the PABT, gate 17. Looked better organized, drivers wearing a nicer uniform with the mame tags. Nevertheless, even though the bus had a "WiFi, Power Outlets" signs, none was present.
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Review
#960887 Review #960887 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Refund issue

1.0
Details
I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am very frustrated and disappointed with the customer service hotline that specializes with the refund. They are not helpful and when asked to speak with a supervisor or manager no one is around to accept my call. This is not good for business. I am at a point now to where I am ready to sue this company for a full refund. I do not even want a travel voucher in return anymore due to the lack of assistance and the long waiting period. My refund number is 127983. It should not take this long to receive anything and every time I call they keep stating they are waiting for the back end to put it in the system which makes no sense waiting from June-November and still nothing. I need to hear back from someone in charge regarding this matter. Thelma Tanner
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Review
#951676 Review #951676 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Greyhound
  • Customer service
Reason of review
Poor customer service
Loss
$202
Preferred solution
Full refund
Tags
  • BEWARE GREYHOUND BUS LINES
  • Greyhound Is Trash
2.4
Details
As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5 minutes?? Good...
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1 comment
Anonymous
#1227774

Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint. Good luck. It worked for me.

Review
#936726 Review #936726 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$106
Preferred solution
A credit that I can use any time next year. Why should Greyhound TAKE and KEEP our money?????
Tags
  • CANCELLED BUS JOURNEY
1.0
Details
This company is in the dark ages and does not care about their customers. This was truly disheartening affair and am never ever travelling with greyhound again. Also I would recommend people to shun th use of the company transport with such attitude towards its...
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2 comments
Anonymous
#1525005

I think that President Donald Trump should be talked into taking a Greyhound Bus trip to show him all that has been going on. He would be extremely Pissed Off and would probab...

Review
#931202 Review #931202 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • No Refund From Greyhound

Greyhound - Horrible Service

1.7
Details
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my ticket. The Grand Junction Greyhound station ticket counter person who was extremely slow and did not seem to know what he was doing, told me that he could not use my confirmation number, because it was missing some numbers. I then asked him to pull it up by name.He said that their system was not linked to the the online purchasing system and could not help me, I asked him what he recommended to resolve the issue. He gave me a number to call, which was a terminal in Austin Texas, they then sent me to another number. After four different numbers I was able to get customer service. I explained the situation the the lady at customer service, she told me that she did not understand what was going on, that the confirmation number I had would work, I repeated the number back to her several times, and she said that it was correct. She also mentioned that the e-mail I had should verify to them that the ticket was purchased and valid. There should not be a problem. I got back to the counter explained to the counter person the conversion I had just had with his customer service. Again said he could not help me because the number was short. I asked him to call customer service and get this resolved. HE REFUSED told me that this was my problem, and that I would have to buy another ticket. At this point a female bus driver walked up and wanted to know what was going on, I asked her is there was a way that she could help, she then says no. I was wondering what was going on. I told her butt out then if she could not help.Your counter help then proceeded to get hostile with me and tell TOO BAD! I stormed out I called your customer service explained to them what was going on. The three different customer service agents that I talked with including a supervisor could not understand what the problem was with the station employee. I needed to get to Denver on Saturday, your company failed to provide me that service. Your Grand Junction, CO station employee's behavior was unacceptable. I have worked for several Airline carriers in the past and I have never seem behavior like that. The employee telling me that I must buy another ticket after I have already purchased one, to me he is stealing.
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Review
#930349 Review #930349 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Poor service
  • Customer service
  • I did not like
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Travel Plans Ruined

Greyhound - Horrible service ever!

I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so unfriendly and somehow annoyed to deal with me. It was annoying that I had to mail (and pay extra money for mailing!!), but I did it anyway because the ticket was expensive and worth getting refund. I attached my actual ticket and letter that indicating my request for refund and my contact information, as they state on their website. I used the tracking mailing, so I know that my mail was delivered soon after (about 5 days) to their office. And I have been waiting for about a month, and I do not hear anything from them and get no refund. So I just called them, but the guy on the phone was so useless! I have the picture of my ticket, so I told him what the confirmation number was, and he said he could not find any information coming up. He also asked my name, I told him my name but not how to spell my name. My name is not common, so general people ask how to spell, but he did not confirm it. So I just assume he put whatever the spell he thought and saying no information found. Of course not if you enter wrong name! He finally explained they may be taking a while dealing with all refund so I just need to wait. But I have been waiting almost a month and they never opened my mail or enter info into the system!? I really doubt that I will get refund ever. Even though I take my time preparing for mailing and putting extra money for tracking mail, it worth nothing and I just lost money! They are such thieve! Never gonna use this horrible service again.
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Review
#925383 Review #925383 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy