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Greyhound Customer Care Review

Sacramento station employees are disorganized, rude, and have no priority. If there is an empty seat, they give it to whoever runs fastest, not to passengers who have been waiting the longest.
1.0
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Product
Greyhound Customer Care
#978045
I really hate you {{Redacted}} with a passion!Because of you guys horrible customer service i missed a funeral! You guys aren't ***! I. The past 3 months i would try to get a ticket to see my relative because of near death I missed trips and you {{Redacted}}...
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1.0
Product
Greyhound Customer Care
#969696
This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and...
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2.4
Product
Greyhound Customer Care
#960887
I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Customer service
  • Greyhound
#951676
As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5 minutes?? Good...
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Anonymous
Riley

Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint. Good luck. It worked for me.

2.4
Oliver, British Columbia
Product
Greyhound Customer Care
I didn't like
  • Cancellation policy
#936726
This company is in the dark ages and does not care about their customers. This was truly disheartening affair and am never ever travelling with greyhound again. Also I would recommend people to shun th use of the company transport with such attitude towards its...
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Anonymous
Shoo

I think that President Donald Trump should be talked into taking a Greyhound Bus trip to show him all that has been going on. He would be extremely Pissed Off and would probab...

Anonymous
Anonymous

Contact your State's Attorney General. Helping citizens is their job. Mine helped & things are looking good. Best luck.

1.0
Product
Greyhound Customer Care
#931202
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my...
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1.7
Product
Greyhound Customer Care
I didn't like
  • I did not like
  • Poor service
  • Customer service
#930349
I bought the ticket but realized I would not need it, so I tried to get refund.First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so...
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Product
Greyhound Customer Care
#925383

Greyhound Customer Care Review

TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!
Product
Greyhound Customer Care
#923977

Greyhound Customer Care Review

I purchased a ticket in Daytona beach fl it was suppose to be going to Texas but it wasis printed to Tenn I sent it in for a refund ask instructed i was told to allow them 7/ to 14 buisness fays to recive it back now im being told by a supervisor mrs Devo 6 to 8 weeks really
2.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Greyhound Customer Care
#915632