1.0
Details
This company is in the dark ages and does not care about their customers. This was truly disheartening affair and am never ever travelling with greyhound again. Also I would recommend people to shun th use of the company transport with such attitude towards its...
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2 comments
Anonymous
#1525005

I think that President Donald Trump should be talked into taking a Greyhound Bus trip to show him all that has been going on. He would be extremely Pissed Off and would probably shut the entire company down, which would be for the public's own safety.

Then maybe he could arrange for all new buses to be made with adequete seating and aisle width and bathrooms that weren't all nasty. And have all new nice professional courteous drivers and station employees.

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ID
#931202 Review #931202 is a subjective opinion of poster.
Location
San Francisco, California
Service
Greyhound Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Greyhound - Horrible Service

1.7
Details
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my ticket. The Grand Junction Greyhound station ticket counter person who was extremely slow and did not seem to know what he was doing, told me that he could not use my confirmation number, because it was missing some numbers. I then asked him to pull it up by name.He said that their system was not linked to the the online purchasing system and could not help me, I asked him what he recommended to resolve the issue. He gave me a number to call, which was a terminal in Austin Texas, they then sent me to another number. After four different numbers I was able to get customer service. I explained the situation the the lady at customer service, she told me that she did not understand what was going on, that the confirmation number I had would work, I repeated the number back to her several times, and she said that it was correct. She also mentioned that the e-mail I had should verify to them that the ticket was purchased and valid. There should not be a problem. I got back to the counter explained to the counter person the conversion I had just had with his customer service. Again said he could not help me because the number was short. I asked him to call customer service and get this resolved. HE REFUSED told me that this was my problem, and that I would have to buy another ticket. At this point a female bus driver walked up and wanted to know what was going on, I asked her is there was a way that she could help, she then says no. I was wondering what was going on. I told her butt out then if she could not help.Your counter help then proceeded to get hostile with me and tell TOO BAD! I stormed out I called your customer service explained to them what was going on. The three different customer service agents that I talked with including a supervisor could not understand what the problem was with the station employee. I needed to get to Denver on Saturday, your company failed to provide me that service. Your Grand Junction, CO station employee's behavior was unacceptable. I have worked for several Airline carriers in the past and I have never seem behavior like that. The employee telling me that I must buy another ticket after I have already purchased one, to me he is stealing.
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ID
#930349 Review #930349 is a subjective opinion of poster.
Location
Grand Junction, Colorado
Service
Greyhound Customer Care
Cons
  • Customer service
  • Poor service
  • I did not like
Reason of review
Poor customer service
Preferred solution
Full refund

Greyhound - Horrible service ever!

I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so unfriendly and somehow annoyed to deal with me. It was annoying that I had to mail (and pay extra money for mailing!!), but I did it anyway because the ticket was expensive and worth getting refund. I attached my actual ticket and letter that indicating my request for refund and my contact information, as they state on their website. I used the tracking mailing, so I know that my mail was delivered soon after (about 5 days) to their office. And I have been waiting for about a month, and I do not hear anything from them and get no refund. So I just called them, but the guy on the phone was so useless! I have the picture of my ticket, so I told him what the confirmation number was, and he said he could not find any information coming up. He also asked my name, I told him my name but not how to spell my name. My name is not common, so general people ask how to spell, but he did not confirm it. So I just assume he put whatever the spell he thought and saying no information found. Of course not if you enter wrong name! He finally explained they may be taking a while dealing with all refund so I just need to wait. But I have been waiting almost a month and they never opened my mail or enter info into the system!? I really doubt that I will get refund ever. Even though I take my time preparing for mailing and putting extra money for tracking mail, it worth nothing and I just lost money! They are such thieve! Never gonna use this horrible service again.
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ID
#925383 Review #925383 is a subjective opinion of poster.
Location
New York, New York
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound Customer Care Review

TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!
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ID
#923977 Review #923977 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound Customer Care Review

2.1
Details
I purchased a ticket in Daytona beach fl it was suppose to be going to Texas but it wasis printed to Tenn I sent it in for a refund ask instructed i was told to allow them 7/ to 14 buisness fays to recive it back now im being told by a supervisor mrs Devo 6 to 8 weeks really
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ID
#915632 Review #915632 is a subjective opinion of poster.
Location
Houston, Texas
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound - Customer Care Review from Spring Valley, Texas

I will never use greyhound again. I bought my son a ticket from salinas ca back to joplin mo for today. When he got to the salinas bus station it was closed so he couldnt print out his ticket. He has his id and confirmation number so the driver in salinas told him he could print it out at the next stop. I was told the same thing by the bus station here in joplin and also by the greyhound customer service line that i talked to. My son is now stranded 300 miles from where he started.in a town hes never been in....knows no one. And has to sit there all night until the station opens in the morning. Why did the first driver let him on in salinas if it was against company policy like the 2nd driver did? He could have went back to where he was staying and tried again tomorrow. But no now hes just stranded by himself in a place he doesnt know and me and his father are not only worried sick but angry as ***. I paid for that ticket and he has the confirmation email on his phone. How could that driver do that to someone?
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ID
#904889 Review #904889 is a subjective opinion of poster.
Location
Spring Valley, Texas
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound Customer Care Review

1.3
Details
Greyhound - Simple Review #1469066741
We are now an hour late because 3 Greyhound employees can't figure out how to work the lift. Every driver has been extremely rude as well. Never choose Greyhound ever!
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ID
#885969 Review #885969 is a subjective opinion of poster.
Location
Lake Village, Arkansas
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Terrible Customer Service

Spent over an hour on hold. Requested refund - they didn't respond until 4 months later to say they denied the request. I called after getting their denial letter, they said they would mail a check and I would receive in 7 - 14 business days. 3 days short of an entire month later, no refund. I call to ask, they tell me I called a month later than I actually did and I have the phone records to prove it. Then they told me "it's in the mail" - then someone else said "no one ever requested anything for you" - so just round and round talking to numerous people with multiple people lying to me. I asked to talk to a supervisor or manager - that didn't happen. I will never use them again. This was just terrible.
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ID
#884790 Review #884790 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound Customer Care Review from Middle Village, New York

l have used Greyhound the last 7 yrs, probably longer than the extremely rude, drunk guy who was loading my bus from DC to New York has been working for Greyhound. For starters, you shouldn't drink at your job; this guy was smelling of alcohol. He treated me with disrespect and used discriminatory language at me, the kind of language that should get him and Greyhound sued for discrimination. There are many bus options between DC abd New York. So bye Greyhound, you just lost not just a customer, but everyone I know who is considering traveling by bus.
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ID
#867606 Review #867606 is a subjective opinion of poster.
Location
Middle Village, New York
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Very rude, ignorant and unknowledgable staff

1.3
Details
Ref no 90190789. I wish i could have taken a video of this incident. I purchased my ticket way in advance and I thought I could save my ticket on my smart phone but they want paper tickets like the worst third world country. I had a little bit of time to get a printed ticket but clerk was unable to track my ticket even after showing her all the proof on my phone. She decided to help me by talking to the driver about the situation who kept YELLING on my face. and scaring my child who was with me at that time. She was yelling that I could make her lose her job yet my money is keeping her in the job.She was very very rude, loud and obnoxious. She left and did not want to look at my proof of purchase. I am stuck here in Raleigh. Customer service has promised to re issue my ticket by word of mouth. I will see later in the day. Will continue with this review after I see what will happen. My opinion. Avoid bus if you can if not be ready for the worst treatment ever in AMERICA.
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ID
#860141 Review #860141 is a subjective opinion of poster.
Location
Fuquay Varina, North Carolina
Service
Greyhound Customer Care
Pros
  • Richmond virginia staff
Cons
  • Bad service
  • Rude bus driver
  • Rude people
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Greyhound Customer Care Review

Bus drivers with the worst attitudes!! No concern to elderly and nasty mouth to the younger folks. Will never go Greyhound again!!
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ID
#845010 Review #845010 is a subjective opinion of poster.
Location
Country Club Hills, Illinois
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound Customer Care Review

1.0
Details
There's a gray haired women on the ticket counter in Phoenix,az on 24th & Buckeye rd. This women is insulting, debasing, disrespectful, conniving, rude etc. Get rid of her NOW!!!
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ID
#838625 Review #838625 is a subjective opinion of poster.
Location
Glendale, Arizona
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - AWFUL service, poor response to complaint

1.0
Details
Chat Conversation Start FEB 11TH, 7:34PM To: Greyhound Customer Service Supervisor RE: Greyhound ticket confirmation # 8138794301, schedule GLI0255 This is a complaint. I have already submitted the on-line Greyhound survey, but I decided to elaborate the details apart from the 300 word limit.in your survey form. I purchased a one-way ticket to travel from Oneonta, NY to Worcester, MA from Adirondack Trailways on 2/10/2016. I was advised that I would have to transfer to a greyhound bus in Albany, NY and that I would need to to go to the Greyhound counter when I got to Albany and they would validate the ticket for Greyhound service. When I arrived at the Albany terminal, I found the “customer service counter”, but behind the counter were large graphics that read “Peter Pan” and “Trailways”, but no mention Greyhound (unnecessarily confusing). After roaming around the terminal looking for Greyhound, I approached the original counter where the attendant quickly validated the ticket and placed it in a small folder / envelope. This customer service counter should be marked in some way for Greyhound customers (also) to minimize confusion and frustration. I was told the departure of my bus would be 1:50 p.m. with boarding 10 minutes prior to departure, gate 11. I had time, so I went to the snack bar for a coffee and muffin. The muffin was very good, but the coffee was served (self serve pump carafe) at about 90 degrees in a styro cup that leaked. I get that such things “happen”, but then I reflected on the price I paid vs the service I got…(almost $5 for a small (but good) muffin and a medium sized cold coffee in a cup that leaked). Furthermore,I had originally approached the counter behind another customer thinking the *** was parallel with the counter; another customer who arrived at the center after me queued up perpendicular to the counter, behind the first customer. The attendant took the customer that had arrived after I did …apparently the *** is perpendicular to the counter, but it was not signed in any way…again, confusing and unnecessarily annoying. Now, we’re starting to “stack negatives”, a concept any customer service pro would recognize. So with these minor negative incidents fresh in my experience, I began to notice other details that annoy…I was not greeted by the snack bar attendant when I approached the counter, nor was there any verbal response when I returned my leaking styro cup. The coffee had leaked from the cup at my table for the short interval until I noticed what was happening and the liquid had half soaked a notice carelessly taped to the center of the table informing the public that the table was for cafe customers only (a fairly blunt, if not unfriendly notice..check it out) and I left the table after doing my best to soak up the leak, the half taped paper “notice” an unsightly mess, so I looked around at the other tables…they too had stained and frayed notices taped to the table-top…appearing unkept, if not unclean, certainly unappetizing. Oddly, each table also had a separate “table tent” with the same notice. After my coffee, I made a quick stop at the men’s room. The entry to the men’s room was half, but not totally blocked with the typical cones and bucket indicating (indirectly) that a cleaning activity was underway, although there was no specific signage (or even a slip hazard warning) of what was going on. Soon after my exit from the men’s room, and for the rest of my 20 minute wait in the terminal, the whole men’s room was closed with additional buckets and barriers at the entry…no inside cleaning activity was apparent and other customers were understandably and noticeably distressed. As advised by the customer service people when I got my ticket validated for Greyhound service, I was ready to board at 1:40, ten minutes prior to scheduled departure. My bus was already at the gate (11) and the luggage bays were open, the luggage handlers were standing nearby, but turned away when I approached. The driver was wiping down the coach door window. I placed my luggage in the loading area and turned to the driver to see if I could board. Before I could even ask my question, the driver rudely barked something to the effect “You can’t be out here” (I think she said “on the ramp”).I said “what?” to which she replied “You need to go back inside” in an impatient, if not an angry tone. I turned to go inside and was told “You can’t leave your luggage there, you have to take it inside”… which I did. If Greyhound has a policy on this, it should be published with the issuance of your tickets and or signed at the gates area. By then it was nearly 2: p.m. I joined a cluster of people loosely aggregated around the (inside) gate door…no identifiable ***. Organizing a simple *** is easy and helpful to your customers and avoids unnecessary conflicts and annoyance. The driver eventually opened the gate door and started taking tickets. She announced that “Computer ticket holders must show ID” A passenger in front of me presented his computer ticket with an ID of some sort. The driver loudly and harshly challenged the rider to present a photo ID. The customer fished out a photo ID but indicated (correctly) that the driver had not specified photo ID; the driver said nothing, turning to the next passenger in line. I got in line with my carry-on and my large suitcase. Juggling these luggage pieces as best I could, I handed the driver the ticket folder / envelope the customer service people had given me. With an icy glare, the driver said “You need to remove the ticket from the envelope”, so I awkwardly positioned my luggage in such a way I could use both hands and complied with her order. Outside, I, myself, placed my luggage in the luggage bay as the handler watched. The coach seemed to be a fairly recent model, the kind you’d expect would have the capability to lower the front boarding steps to make boarding easier…If this unit was so equipped, the driver did not execute that comfort / convenience / safety feature. We left the terminal 2:10 p.m., a full 20 minutes later than the scheduled departure, I’m sure you could verify this on your video system. Before we left the terminal, the driver launched a scolding recitation of the “rules” to all passengers. I have traveled Greyhound many times before, but never heard the script she recited. After a while, I realized she was ad-libbing most of her threatening drivel; I get the admonition about smoking etc, and loud audio equipment; but she went on and on about cell phones, and the bus’s “quiet seats” (first four rows)…and that if she heard a cell phone ring, jingle, or beep, she would consider it a “driver distraction”…implying, of course, her power to deal with such offenses. OK, so I’ve never heard of “quiet seats”, or “quiet rows”. If Greyhound has a policy on this, it should be published with the issuance of your tickets. (As an aside, does Greyhound have a policy on concealed or “open carry” weaponry?…or over the top “PDAs” (public displays of affection)?, no such prohibitions were mentioned in the driver’s “spiel”…just saying). On the bus, I also noticed that most of the bottle holders attached to the seats had water, juice or soda bottles in them from previous passengers. I always try to get a window seat so I can enjoy the scenery. That pleasure was foreclosed this trip due to filthy windows, dirty to the point of distracting. Finally, as I mentioned previously, the bus departed 20 minutes late…however, we arrived in Worcester at 4:12, just 2 minutes past the scheduled arrival, this suggests to me that the driver had to speed to “make up” for lost time at departure…what gives? I would have identified the driver by name (I’m sure you can ID this driver), but there was no way a customer would know who was driving…no picture, ID, name plate or license displayed…seemed odd. Fortunately, there are alternatives to traveling Greyhound; if you expect any level of customer loyalty, at least mine, I suggest you demonstrate more customer respect. FEB 11TH, 9:14PM Hello Mr. Ryan, We appreciate you taking the time to notify us regarding your recent travel experience. We are never satisfied when a customer expresses a complaint or displeasure in our service. We also strive to achieve a high standard of customer satisfaction, and we rely on customers like you to make us aware of those areas that need our attention. We've forwarded your post to our manager in charge of the Albany Greyhound station for his review. Once again, we apologize that we failed to provide the level of service you expected and deserved. -JT FEB 19TH, 9:40PM I restrained myself from posting my complaint on a public review site, but the lack of response from your manager in Albany has reinforced my disgust with Greyhound's lack of customer respect.. FEB 20TH, 4:52PM Mr. Ryan, The registered information that was forwarded to management is handled internally. If you wish to speak with one of our customer care agents please call 214-849-8966. Thank you. JT FEB 22ND, 12:47AM JT, that is a really odd response! LOL? FEB 25TH, 1:28AM JT..just saying...Someone at Greyhound ought to care enough about the business to look into at least some of the complaints filed by dissatisfied customers. DR FEB 25TH, 4:42PM Mr. Ryan, When complaints are registered that are forwarded to management for further addressing. Greyhound values its customers and hearing from customers such as yourself allows us to continue to improve the quality of our service. Again, we apologize for your experience and any inconvenience. -LH APR 10TH, 3:59PM OK. Your assurance that my complaint was " forwarded to management for further addressing" has yielded nothing Let me clarify; I seek nothing in the way of compensation..no refund, no free ticket...nothing, except a little respect. Your pro-forma generic response was hollow and flat. So let someone in Corp Greyhound know what's really going on when you hear them whine about low sales.Meanwhile, I'll find another way to travel. Dan Chat Conversation End Type a message...
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ID
#834639 Review #834639 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Bus driver attitude to me
Reason of review
Poor customer service

Greyhound - All im asking is that when your working with the public remember to think before you speak.think before you speak

it was thursday january 2 2014 6am my daughter is taking the bus for the first time to see her boyfriend in conn.we get to the station enough time her bus leaves at 620.were in line to check in and the guy is taking tickets from other riders.my daughter goes over to ask if thats her bus he says yeah lets go get your bag my daughter is already nervous shes 19 i dont care if shes 9 or 40 shes going on a bus and the weather sucks.so shes like trying to hurry she says i guess im going so im going to hug her and the guy is like ok ok lets go.the bus wasnt going anywhere.then my daughter says where is my other ticket she had to change in albany hes like you didnt read the directions so know we have to copy it and hes tells the other guy hey so and so you need to copy this she didnt fo;;ow the instructions so copy it.and believe me it was not in a nice tone.my daughter was just looking at me like omg like happy freaking new year.i dont know if your going to be in customer service dont act like a ignorant *** to a young lady whether at work or out.would you like someone to treat your daughter like that.i really dont know how my husband held his tongue.i walked away saying i hope my daughter is ok.some people might read this and think it wasnt so bad oh well i want to be treated like i would treat them with respect
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3 comments
Anonymous
#782446

I was in New York City with my suitcase at Greyhound in early 1970. I had been to a lot of places in the world, and my suitcase had tags attached to it that I was proud of, commemorating my travels.

The luggage handling man cut all those tags off and left just the current Greyhound tag. I told him I had worked hard to collect those tags and I did not appreciate him cutting them off. He said he would not be able to know what tag was current with all those tags on. I felt then, and feel now, that Greyhound employees should read the fine print until they find their own particular tag, and not tamper with somebody else's property.

Just because my suitcase was in their custody does not mean they can modify it any way they want. I want my $25,000 collection of tags back.

Viaan
#775907

I don't know who to tell to grow up? Mom or the daughter....seriously....she is 19.....cut the cord

Courtnie
#767260

I hope your daughter has a thicker skin than mom or she will not be able to function in society. The world is full of people who are rude or have bad days.

Sometimes they may be a little gruff. This is a good opportunity to teach your daughter how to brush off that kind of behavior. Thy guy didn't say anything untoward - it was just his tone.

You all could have moved on and put this tragedy behind you. But no, you wasted no time announcing how upset you are over such a petty thing.

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ID
#468135 Review #468135 is a subjective opinion of poster.
Location
Syracuse, New York
Service
Greyhound Customer Care

GREYHOUND

AS SOME ONE WHO USE TO WORK FOR THEM, IT IS TOO EASY TO COMPLAIN. tHE PERSPECTIVE IS ALL LOST ON THE PUBLIC. NO OTHER COMPANY IN THE WORLD(OWNERS FROM SCOTLAND) WOULD DARE TO PROVIDE THE SERVICE GREYHOUND DOES. NO OTHER ENTITY WOULD EVEN CARE TO IF IT WAS PROFITABLE(BARELY). FOR A PRIVATE CORP TO TAKE ON THIS KIND OF BUSINESS IS IN TRUTH HEROIC. THIS IS WHY GREYHOUND HAS THE AUTOMONY AND THE MONOPOLY ON THE BUSINESS- NO ONE HAS THE RESOURCES OR THE WILL TO ACCEPT THIS KIND OF CHALLENGE. NOT EVEN THE US GOVERNMENT IS WILLING, LIKE MOST OF THE WORLD... THE HARD REALITY IS THE SERVICE SEEMS SO AWFUL BECAUSE THE CORP CANNOT AFFORD CUSTOMER SERVICE PERIOD...
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1 comment
Anonymous
#253881

American business culture is based on customer service, it is obvious for anyone who does not work for the company that there is a problem that is why you are not profitable. btw just accosted by two greyhound employees today for unknowingly touching an employees bag. Go dog!

ID
#212187 Review #212187 is a subjective opinion of poster.
Location
Zuni, New Mexico
Service
Greyhound Customer Care