Product: Greyhound Customer Care Clear all filters (55 of 55 reviews match)
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1.0
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This company is in the dark ages and does not care about their customers. This was truly disheartening affair and am never ever travelling with greyhound again. Also I would recommend people to shun th use of the company transport with such attitude towards its...
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Anonymous
#1525005

I think that President Donald Trump should be talked into taking a Greyhound Bus trip to show him all that has been going on. He would be extremely Pissed Off and would probably shut the entire company down, which would be for the public's own safety.

Then maybe he could arrange for all new buses to be made with adequete seating and aisle width and bathrooms that weren't all nasty. And have all new nice professional courteous drivers and station employees.

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Review
#931202 Review #931202 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • No Refund From Greyhound

Greyhound in Grand Junction, Colorado - Horrible Service

1.7
Details
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my ticket. The Grand Junction Greyhound station ticket counter person who was extremely slow and did not seem to know what he was doing, told me that he could not use my confirmation number, because it was missing some numbers. I then asked him to pull it up by name.He said that their system was not linked to the the online purchasing system and could not help me, I asked him what he recommended to resolve the issue. He gave me a number to call, which was a terminal in Austin Texas, they then sent me to another number. After four different numbers I was able to get customer service. I explained the situation the the lady at customer service, she told me that she did not understand what was going on, that the confirmation number I had would work, I repeated the number back to her several times, and she said that it was correct. She also mentioned that the e-mail I had should verify to them that the ticket was purchased and valid. There should not be a problem. I got back to the counter explained to the counter person the conversion I had just had with his customer service. Again said he could not help me because the number was short. I asked him to call customer service and get this resolved. HE REFUSED told me that this was my problem, and that I would have to buy another ticket. At this point a female bus driver walked up and wanted to know what was going on, I asked her is there was a way that she could help, she then says no. I was wondering what was going on. I told her butt out then if she could not help.Your counter help then proceeded to get hostile with me and tell TOO BAD! I stormed out I called your customer service explained to them what was going on. The three different customer service agents that I talked with including a supervisor could not understand what the problem was with the station employee. I needed to get to Denver on Saturday, your company failed to provide me that service. Your Grand Junction, CO station employee's behavior was unacceptable. I have worked for several Airline carriers in the past and I have never seem behavior like that. The employee telling me that I must buy another ticket after I have already purchased one, to me he is stealing.
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Review
#930349 Review #930349 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Customer service
  • Poor service
  • I did not like
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Travel Plans Ruined

Greyhound in New York, New York - Horrible service ever!

I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so unfriendly and somehow annoyed to deal with me. It was annoying that I had to mail (and pay extra money for mailing!!), but I did it anyway because the ticket was expensive and worth getting refund. I attached my actual ticket and letter that indicating my request for refund and my contact information, as they state on their website. I used the tracking mailing, so I know that my mail was delivered soon after (about 5 days) to their office. And I have been waiting for about a month, and I do not hear anything from them and get no refund. So I just called them, but the guy on the phone was so useless! I have the picture of my ticket, so I told him what the confirmation number was, and he said he could not find any information coming up. He also asked my name, I told him my name but not how to spell my name. My name is not common, so general people ask how to spell, but he did not confirm it. So I just assume he put whatever the spell he thought and saying no information found. Of course not if you enter wrong name! He finally explained they may be taking a while dealing with all refund so I just need to wait. But I have been waiting almost a month and they never opened my mail or enter info into the system!? I really doubt that I will get refund ever. Even though I take my time preparing for mailing and putting extra money for tracking mail, it worth nothing and I just lost money! They are such thieve! Never gonna use this horrible service again.
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Review
#925383 Review #925383 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound Customer Care Review

TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!
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Review
#923977 Review #923977 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound Customer Care Review

2.0
Details
I purchased a ticket in Daytona beach fl it was suppose to be going to Texas but it wasis printed to Tenn I sent it in for a refund ask instructed i was told to allow them 7/ to 14 buisness fays to recive it back now im being told by a supervisor mrs Devo 6 to 8 weeks really
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Review
#915632 Review #915632 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound - Customer Care Review from Spring Valley, Texas

I will never use greyhound again. I bought my son a ticket from salinas ca back to joplin mo for today. When he got to the salinas bus station it was closed so he couldnt print out his ticket. He has his id and confirmation number so the driver in salinas told him he could print it out at the next stop. I was told the same thing by the bus station here in joplin and also by the greyhound customer service line that i talked to. My son is now stranded 300 miles from where he started.in a town hes never been in....knows no one. And has to sit there all night until the station opens in the morning. Why did the first driver let him on in salinas if it was against company policy like the 2nd driver did? He could have went back to where he was staying and tried again tomorrow. But no now hes just stranded by himself in a place he doesnt know and me and his father are not only worried sick but angry as ***. I paid for that ticket and he has the confirmation email on his phone. How could that driver do that to someone?
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Review
#904889 Review #904889 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound Customer Care Review

1.2
Details
Greyhound - Simple Review #1469066741
We are now an hour late because 3 Greyhound employees can't figure out how to work the lift. Every driver has been extremely rude as well. Never choose Greyhound ever!
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Review
#885969 Review #885969 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound in Grand Rapids, Michigan - Terrible Customer Service

Spent over an hour on hold. Requested refund - they didn't respond until 4 months later to say they denied the request. I called after getting their denial letter, they said they would mail a check and I would receive in 7 - 14 business days. 3 days short of an entire month later, no refund. I call to ask, they tell me I called a month later than I actually did and I have the phone records to prove it. Then they told me "it's in the mail" - then someone else said "no one ever requested anything for you" - so just round and round talking to numerous people with multiple people lying to me. I asked to talk to a supervisor or manager - that didn't happen. I will never use them again. This was just terrible.
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Review
#884790 Review #884790 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound Customer Care Review from Middle Village, New York

l have used Greyhound the last 7 yrs, probably longer than the extremely rude, drunk guy who was loading my bus from DC to New York has been working for Greyhound. For starters, you shouldn't drink at your job; this guy was smelling of alcohol. He treated me with disrespect and used discriminatory language at me, the kind of language that should get him and Greyhound sued for discrimination. There are many bus options between DC abd New York. So bye Greyhound, you just lost not just a customer, but everyone I know who is considering traveling by bus.
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Review
#867606 Review #867606 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound in Fuquay Varina, North Carolina - Very rude, ignorant and unknowledgable staff

1.2
Details
Ref no 90190789. I wish i could have taken a video of this incident. I purchased my ticket way in advance and I thought I could save my ticket on my smart phone but they want paper tickets like the worst third world country. I had a little bit of time to get a printed ticket but clerk was unable to track my ticket even after showing her all the proof on my phone. She decided to help me by talking to the driver about the situation who kept YELLING on my face. and scaring my child who was with me at that time. She was yelling that I could make her lose her job yet my money is keeping her in the job.She was very very rude, loud and obnoxious. She left and did not want to look at my proof of purchase. I am stuck here in Raleigh. Customer service has promised to re issue my ticket by word of mouth. I will see later in the day. Will continue with this review after I see what will happen. My opinion. Avoid bus if you can if not be ready for the worst treatment ever in AMERICA.
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Review
#860141 Review #860141 is a subjective opinion of poster.
Service
Greyhound Customer Care
Pros
  • Richmond virginia staff
Cons
  • Rude people
  • Bad service
  • Rude bus driver
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution