Product: Greyhound Customer Care Clear all filters (34 of 34 reviews match)
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Greyhound - My trip was cancelled today

Custumer service representitive hung up the phone on me
Product
Greyhound Customer Care
#1229029
I had this happen with my son a few years back.We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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2.9
Product
Greyhound Customer Care
#1212465
Greyhound left me and a few others at the rest stop, with all my belongings on the bus driver was nasty when we got on the bus in Philadelphia Filbert st. Station she was running late do to Eagles parade which had nothing to do with passengers, then at the rest stop...
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1.0
Product
Greyhound Customer Care
#1186007
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would...
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1.0
Product
Greyhound Customer Care
#1149376

Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Poor refund policy
#1137673
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to...
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1.0
Product
Greyhound Customer Care
#1117478
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Greyhound - I bought a ticket for someone took 2 days to even get someo

To talk to they kept telling me to buy anthor ticket for twice the money please shut them down they are horrible i will never do service with them again
1.0
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Product
Greyhound Customer Care
#1111780
I have been dealing with Sylvia Borum, purported executive in charge of customer service and again the inactions taken by her is again from the Devil's Liar. I am bereft at the inability of Greyhound Customer Service to understand one's need to be respected.There is...
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1.5
Product
Greyhound Customer Care
I didn't like
  • Company losing my luggage
#1099786
My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give them more time called back Feb 3rd said they had proceeded it wrong wait tell Feb16, 2017 still nothing so I am taking legal action. They have no respect for people NEVER WILL I YAKE GREYHOUND...
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1.3
Product
Greyhound Customer Care
#1010711
Unfortunately I purchased non-refundable $500.In bus fare, for c-mas vacation, I became ill, and was unable to go.....so after crying and begging, to maybe give me a $500. Credit...for a future trip....the grayhound customer service informed me that I needed a...
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1.0
Product
Greyhound Customer Care
#997880