Product: Greyhound Customer Care Clear all filters (51 of 51 reviews match)
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I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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1.3
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Greyhound Customer Care
#1540160

Greyhound - Complaint #1427393

Problem resolved. Greyhound found my luggage and returned to me.
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Greyhound Customer Care
#1452347
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Greyhound - Extremely Rude terminal employee

Rode Greyhound today for first and last time. I can’t believe how rude I was treated by person at terminal in Louisville KY today. These employees need to realize that customers are how they get their paychecks. There’s a lot of competition in the travel industry and Greyhound could be top notch company but it needs to train its employees to be respectful to its customers. Poor management at the top that don’t give a hoot I guess.
3.5
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Greyhound Customer Care
I didn't like
  • Dirty and unsafe bus depots
#1446556
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Greyhound still has not contacted me or refunded my money like they said they would. They keep giving me the run around and saying to call back 5-7 business days. It’s been almost two months already....
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1.0
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Greyhound Customer Care
#1434574
If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States. They are...
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Anonymous
TickleMeMcHomeless

Am I in Mexico, or is this the Memphis Greyhound Bus Depot?

Anonymous
ThankGodAndGreyhoundYoureGone

Riding Greyhound is like a Third World Experience.

Product
Greyhound Customer Care
#1397778
Greyhound Lines Inc Mr Dave LeachCEO Emaildave.leach@greyhound.com Telephone214-849-8000 Websitehttps://www.greyhound.com Postal Address15110 N Dallas Pkwy Ste 600, Dallas, TX, 75248 When you try to call specific station, they don't answer and you end up talking to rep...
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Anonymous
CuckooGreyhoundBusDrivers

Why in the world doesn't Greyhound have a call enter in the United States of America. There are many people who are out of work and would gladly do that job and they would tal...

Anonymous
SweetTea

I called up Greyhound the other day to check on the price of a bus ticket and was quoted an unusually low price. I had the pleasure of speaking with "Faith" the nice lady who ...

1.0
Product
Greyhound Customer Care
I didn't like
  • Service not provided
#1338476
Hello this complaint is about poor service at the forsyth location downtown Atlanta the workers are over worked management sucks its not a safe environment, people have been shot at, the homeless has taken over this place, you have one worker cooking food, running the...
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Anonymous
JOJO

The local news station and bus depot manger can not be much help,Only upper manadgment in Dallas,TX. can do anything.

Anonymous
Shoo

Ah, Yes. I have been through the Atlanta Greyhound bus station many, many times. I remember their gift shop where they have a model of a Greyhound Bus for sale, and I thought ...

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Greyhound Customer Care
#1302766

Greyhound - Arrangement for a responsible 16 year old minor

Hung up on me accident
Product
Greyhound Customer Care
#1301534
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THE STAFF AT GREYHOUND IS RUDE, DIFFICULT, and UNPROFESSIONAL AND ALMOST IMPOSSIBLE TO REACH. Larry at the Houston Terminal hung up on me and refused to give me his manager's information. I wanted to place a complaint because my mom took a bus from San Antonio to...
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Anonymous
someone

Greyhound tickets cost ten times what they should cost. Highway Robbery!

Product
Greyhound Customer Care
#1299100

Greyhound - To check bus depart time

They did not answer it was not able, but it would take to make a decision on whether you have a few of them are on your site
3.7
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Greyhound Customer Care
#1294902
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