Product: Greyhound Customer Care Clear all filters (51 of 51 reviews match)
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4 comments
1.3
Details
I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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Anonymous
#1692853

Soooo...You AGREED to the terms but didn't read and/or understand them.. Gotcha.... Do not agree to the terms if you don't plan on honoring them.. Problem solved...You're welc...

Author
Service
Greyhound Customer Care
Review #1540160 is a subjective opinion of poster.
0 comments

Greyhound - Complaint #1427393

Problem resolved. Greyhound found my luggage and returned to me.
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Author
Service
Greyhound Customer Care
Reason of review
Good customer service
Review #1452347 is a subjective opinion of poster.
0 comments

Greyhound - Extremely Rude terminal employee

3.5
Details
Rode Greyhound today for first and last time. I can’t believe how rude I was treated by person at terminal in Louisville KY today. These employees need to realize that customers are how they get their paychecks. There’s a lot of competition in the travel industry and Greyhound could be top notch company but it needs to train its employees to be respectful to its customers. Poor management at the top that don’t give a hoot I guess.
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Author
Service
Greyhound Customer Care
Cons
  • Dirty and unsafe bus depots
Reason of review
Poor customer service
Review #1446556 is a subjective opinion of poster.
0 comments
1.0
Details
Greyhound still has not contacted me or refunded my money like they said they would. They keep giving me the run around and saying to call back 5-7 business days. It’s been almost two months already....
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Author
Location
Atlanta, Georgia
Service
Greyhound Customer Care
Reason of review
Problems with payment
Loss
$195
Preferred solution
Lawsuit that is slowly building
Review #1434574 is a subjective opinion of poster.
5 comments
If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States. They are...
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Anonymous
#1634155

Am I in Mexico, or is this the Memphis Greyhound Bus Depot?

Author
Service
Greyhound Customer Care
Reason of review
Poor customer service
Review #1397778 is a subjective opinion of poster.
2 comments
1.0
Details
Greyhound Lines Inc Mr Dave LeachCEO Emaildave.leach@greyhound.com Telephone214-849-8000 Websitehttps://www.greyhound.com Postal Address15110 N Dallas Pkwy Ste 600, Dallas, TX, 75248 When you try to call specific station, they don't answer and you end up talking to rep...
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Anonymous
#1567023

Why in the world doesn't Greyhound have a call enter in the United States of America. There are many people who are out of work and would gladly do that job and they would tal...

Author
Location
Nashville, Tennessee
Service
Greyhound Customer Care
Cons
  • Service not provided
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Review #1338476 is a subjective opinion of poster.
2 comments
Hello this complaint is about poor service at the forsyth location downtown Atlanta the workers are over worked management sucks its not a safe environment, people have been shot at, the homeless has taken over this place, you have one worker cooking food, running the...
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Anonymous
#1624372

The local news station and bus depot manger can not be much help,Only upper manadgment in Dallas,TX. can do anything.

Author
Location
Atlanta, Georgia
Service
Greyhound Customer Care
Reason of review
Poor customer service
Review #1302766 is a subjective opinion of poster.
0 comments

Greyhound - Arrangement for a responsible 16 year old minor

Hung up on me accident
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Author
Service
Greyhound Customer Care
Reason of review
Poor customer service
Review #1301534 is a subjective opinion of poster.
1 comment
THE STAFF AT GREYHOUND IS RUDE, DIFFICULT, and UNPROFESSIONAL AND ALMOST IMPOSSIBLE TO REACH. Larry at the Houston Terminal hung up on me and refused to give me his manager's information. I wanted to place a complaint because my mom took a bus from San Antonio to...
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Anonymous
#1516841

Greyhound tickets cost ten times what they should cost. Highway Robbery!

Author
Service
Greyhound Customer Care
Reason of review
Poor customer service
Review #1299100 is a subjective opinion of poster.
0 comments

Greyhound - To check bus depart time

3.7
Details
They did not answer it was not able, but it would take to make a decision on whether you have a few of them are on your site
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Author
Service
Greyhound Customer Care
Reason of review
Poor customer service
Review #1294902 is a subjective opinion of poster.