Product: Greyhound Customer Care Clear all filters (30 of 30 reviews match)
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Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Poor refund policy
#1137673
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to...
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1.0
Product
Greyhound Customer Care
#1117478
I have been dealing with Sylvia Borum, purported executive in charge of customer service and again the inactions taken by her is again from the Devil's Liar. I am bereft at the inability of Greyhound Customer Service to understand one's need to be respected.There is...
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1.5
Product
Greyhound Customer Care
I didn't like
  • Company losing my luggage
#1099786

Greyhound - I bought a ticket for someone took 2 days to even get someo

#1111780
1.0
Details
To talk to they kept telling me to buy anthor ticket for twice the money please shut them down they are horrible i will never do service with them again
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Greyhound Customer Care Review

#986586
1.2
Details
It doesn't cost anything to be courteous and nice. I've never experienced such rudeness in my life. I saw no professionalism at all. The employees talked to you as if they didn't need our business. I was sitting down and a employee was sweeping the floor and ran into my foot. She didn't say excuse me , I'm sorry or nothing. I will never use this transportation system again!
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Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
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Greyhound Customer Care Review

#984578
If I could give this company negative stars I would. I booked the wrong date for my ticket and the website told me to call them to exchange them. They blatantly lied many times about exchanging tickets and bus locations and gave us wrong information. I will never ride on a Greyhound bus again! This company is a disgrace to humanity!!
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Greyhound Customer Care Review

#978045
1.0
Details
Sacramento station employees are disorganized, rude, and have no priority. If there is an empty seat, they give it to whoever runs fastest, not to passengers who have been waiting the longest.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give them more time called back Feb 3rd said they had proceeded it wrong wait tell Feb16, 2017 still nothing so I am taking legal action. They have no respect for people NEVER WILL I YAKE GREYHOUND...
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1.3
Product
Greyhound Customer Care
#1010711
Unfortunately I purchased non-refundable $500.In bus fare, for c-mas vacation, I became ill, and was unable to go.....so after crying and begging, to maybe give me a $500. Credit...for a future trip....the grayhound customer service informed me that I needed a...
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1.0
Product
Greyhound Customer Care
#997880
THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO...
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2.3
Product
Greyhound Customer Care
I didn't like
  • Resulted in all other expenses
  • I went online for an online price ticket
  • I got 3 full price tickets instead
#985809
On December 24th 2016, I went to purchase two greyhound tickets for my daughter (9) and myself. The agent ran my card twice saying it was declined both times. I went online a saw that greyhound deducted the amount from my Amex account and put it on hold. Upon showing...
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1.3
Product
Greyhound Customer Care
#979897
I really hate you {{Redacted}} with a passion!Because of you guys horrible customer service i missed a funeral! You guys aren't ***! I. The past 3 months i would try to get a ticket to see my relative because of near death I missed trips and you {{Redacted}}...
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1.0
Product
Greyhound Customer Care
#969696
This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and...
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2.4
Product
Greyhound Customer Care
#960887
I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Customer service
  • Greyhound
#951676