Product: Greyhound Customer Care Clear all filters (0 of 48 reviews match)
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Greyhound - Extremely Rude terminal employee

Rode Greyhound today for first and last time. I can’t believe how rude I was treated by person at terminal in Louisville KY today. These employees need to realize that customers are how they get their paychecks. There’s a lot of competition in the travel industry and Greyhound could be top notch company but it needs to train its employees to be respectful to its customers. Poor management at the top that don’t give a hoot I guess.
3.5
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Greyhound Customer Care
I didn't like
  • Dirty and unsafe bus depots
#1446556
Greyhound Busline lost my luggage. I was scheduled to connect with AMTRAK in Indiana IN. Left Louisville KY via Greyhound at 12:05 AM. Arrived in IN at 2:00 AM. AMTRAK made mistake on my layover time (27 hours instead of 3 hours). They resolved the problem by sending...
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Anonymous
Tay

Watch it Greyhound will screw you over.... Just rwad the reviews.

2.2
Product
Greyhound Customer Care
I liked
  • Polite and safe busdrivers and baggage loaders
I didn't like
  • Crammed on like sardines uncomfortable
#1427393
Greyhound Lines Inc Mr Dave LeachCEO Emaildave.leach@greyhound.com Telephone214-849-8000 Websitehttps://www.greyhound.com Postal Address15110 N Dallas Pkwy Ste 600, Dallas, TX, 75248 When you try to call specific station, they don't answer and you end up talking to rep...
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Anonymous
CuckooGreyhoundBusDrivers

Why in the world doesn't Greyhound have a call enter in the United States of America. There are many people who are out of work and would gladly do that job and they would tal...

Anonymous
SweetTea

I called up Greyhound the other day to check on the price of a bus ticket and was quoted an unusually low price. I had the pleasure of speaking with "Faith" the nice lady who ...

1.0
Product
Greyhound Customer Care
I didn't like
  • Service not provided
#1338476
Left me and my 2 year is of daughter in Maryland because the 2 seats i purchased were not next to each other and the bus driver couldn’t even ask people to move around so i could get on now I’m steanded in a foreign city with no hotel or no money! And customer service...
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Anonymous
GodLovesGreyhoundPassengersToo

I think that the next time that I go Greyhound (if i ever), that i am going to Splurge and buy two seats so that I can put my luggage next to me in the other seat, and not hav...

Product
Greyhound Customer Care
#1334002
Hello this complaint is about poor service at the forsyth location downtown Atlanta the workers are over worked management sucks its not a safe environment, people have been shot at, the homeless has taken over this place, you have one worker cooking food, running the...
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Anonymous
JOJO

The local news station and bus depot manger can not be much help,Only upper manadgment in Dallas,TX. can do anything.

Anonymous
Shoo

Ah, Yes. I have been through the Atlanta Greyhound bus station many, many times. I remember their gift shop where they have a model of a Greyhound Bus for sale, and I thought ...

Product
Greyhound Customer Care
#1302766
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Greyhound - Eyhound bus broke down. Stranded

Greyhound bus broke down. Stranded over 2 hours! No one is telling us anything! This is my 1st Greyhound bus ride and I'm extremely disappointed! I was already apprehensive about riding the bus from Detroit MI to Atlanta Ga ! Please have someone contact me to discuss compensation fpr this horrible experience!
1.0
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Greyhound Customer Care
#1301520
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I'm very pissed about the ride on Greyhound bus

The bus driver was very rude to me and I will never Ride the bus again when I was bording the bus I asked him if I was on the right bus he bluntly told me that how the *** was he supposed to know and that it was not his fu problem and that I should know about my number on the bus and I felt down graded and humiliated the way he talked to me was very unprofessional to have a person talk to me was very rude and humiliated
Product
Greyhound Customer Care
#1288595
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Greyhound - Horrible experience with the customer service.. very rude..

My family and I experienced our first ever nightmare with Greyhound. Our journey to Florida took 2 and a half days because of cancellations in every stop we had. The employees were rude and cursed me out because of a question. Using and talking on their phones while attending customers. Never ever again I will ride Greyhound. I would like my money back
Product
Greyhound Customer Care
#1288412
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Greyhound - My niece was kidnapped.

The incident happened on june 7th. I, myself as well as my brother and my sister in law all contacted several employees and were hung up on by a few when we asked to speak to supervisors. After spending almost 3 hours, we still had no solution for the problem. We will be contacting an attorney,news stations and BBB.
2.2
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Benson, Arizona
Product
Greyhound Customer Care
#1275027
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Greyhound - My niece was kidnapped.

The bus driver did not stop at her destination of Benson, Ariz. She asked him to stop at the next stop in Wilcox, Az. but he refused. He told her he was taking her to New Mexico. He then abandoned her in Lordsburg, New Mexico at a bus stop where there was no one to assist her. He showed no regard for her safety or well being.
2.3
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Benson, Arizona
Product
Greyhound Customer Care
#1275020