Product: Greyhound Customer Care Rating: 1 Star Clear all filters (22 of 53 reviews match)
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1.0
Details

Update by user Aug 30

NOT RESOLVED

Original review posted by user Aug 30

very disappointed in Greyhound travel Greyhound for years but that has you say very pissed off as far as your customer service they are not were called to him. I am very very mad. I think you it is a disgrace the way you treat customers and how will be the...
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Review
#1640492 Review #1640492 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Customer satisfaction
Reason of review
Bad quality
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • rude employee
  • Horrible Service All Together
1.3
Details
I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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4 comments
Anonymous
#1692853

Soooo...You AGREED to the terms but didn't read and/or understand them.. Gotcha....

Do not agree to the terms if you don't plan on honoring them.. Problem solved...You're welcome

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#1540160 Review #1540160 is a subjective opinion of poster.
Service
Greyhound Customer Care
1.0
Details

Update by user Feb 01

I called 5-7 business days (5 separate times already) now they’re saying they refunded me the $50, yet MY BANK STATEMENTS ARE SAYING OTHERWISE and i called my bank to speak to a representative, they told me THEMSELVES that Greyhound has not refunded me anything, but...

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Review
#1434574 Review #1434574 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Problems with payment
Loss
$195
Preferred solution
Lawsuit that is slowly building
1.0
Details
Greyhound Lines Inc Mr Dave LeachCEO Emaildave.leach@greyhound.com Telephone214-849-8000 Websitehttps://www.greyhound.com Postal Address15110 N Dallas Pkwy Ste 600, Dallas, TX, 75248 When you try to call specific station, they don't answer and you end up talking to rep...
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2 comments
Anonymous
#1567023

Why in the world doesn't Greyhound have a call enter in the United States of America. There are many people who are out of work and would gladly do that job and they would talk in english.

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Review
#1338476 Review #1338476 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Service not provided
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Tags
  • Late Arrivals
  • Runaround
  • Bad Customer Service
1.0
Details
Greyhound left me and a few others at the rest stop, with all my belongings on the bus driver was nasty when we got on the bus in Philadelphia Filbert st. Station she was running late do to Eagles parade which had nothing to do with passengers, then at the rest stop...
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Review
#1186007 Review #1186007 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound in Erie, Pennsylvania - Never again

1.0
Details
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would be on campus a few days longer I called and got the ticket rescheduled. The rep that I spoke to never mention that because I was rescheduling that my brother would now have to print the ticket from home. He got to the station December 15th at around 8:10 for the bus leaving at 8:55 from Erie PA to Philadelphia. He was told that because the ticket wasn't set to be printed at the station they wouldn't print it out for him. There was no way he would make it back in time so I called in to customer care and explain to them the situation. The rep that I spoke to basically said in order to reschedule that I would have to pay another $20. After going back and forth with her she then said that she could forward me to customer care and they would be able to take care of me I said okay. I was on hold for about 20 minutes when I decided to hang up and just pay the $20 because it was almost time for the bus to leave. When I called back in I was told that I no longer could reschedule because it was already 8:50. I will have to buy a whole new ticket to get my brother home. I told her to forward me back the customer care. I waited on the line again for about 30 minutes before a rep could get on the phone. She said hello ask me what was going on. I explained the situation but stopped when I realized that she wasn't saying anything back. I stayed on the phone for another 10 minutes still nothing back. Finally I hang up and call again. Ran into the same problem. Already being so angry and frustrated I decided to just buy another ticket to get him home but this company will never get my business again.
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Review
#1149376 Review #1149376 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Bad Travel

1.0
Details
Bought a ticket on-line to travel on 26 Nov from Fredrick MD to Pittsburgh PA. Took my money on line and debited my account immediately. Got there at 715 AM for a 745 departure. Waited in line with 30 other people going back to college. bus arrived at 810AM in Frederick with two empty seats. Was told to wait, another bus was coming. Waited til 930 and was told not sure if another bus coming. Was told the next bus was at 130PM, not sure how many seats are available. Parents had to drive me back to school. Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then keep everyone's money for 14 days and none of them got a ride to anywhere on Greyhound. Making money hand over fist off of college kids. Wonder what I'll eat for the next 14 days.................?? Harold, #3217, from customer service doesn't have a boss. I guess he runs the entire company.
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Review
#1137673 Review #1137673 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Poor refund policy
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
1.1
Details

Update by user Nov 08, 2017

Please note: "suicide prevention coaches on every route," was clearly hyperbole, lol... They don't actually provide them.

Original review posted by user Nov 08, 2017

This is without exception, the worst run company in the history of human endeavor! As a professional driver, I have a reasonable understanding of logistics, safety and customer service, not to mention professional conduct! Not one of these is a strong point within The...
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Review
#1128034 Review #1128034 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - A hot Mess!!!

1.0
Details
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to check on my refund, their business practices are super outdated! Why is it that it only takes minutes to run a debit card but month and month to process a refund!!!!? Totally stupid, right!? So if anyone has a tip on how I can get my refund from this Terrible company,please let me know!!!!!!!!!!!!!
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Review
#1117478 Review #1117478 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound in Woodbridge, Virginia - I bought a ticket for someone took 2 days to even get someo

1.0
Details
To talk to they kept telling me to buy anthor ticket for twice the money please shut them down they are horrible i will never do service with them again
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Review
#1111780 Review #1111780 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy