Poorly organized departures at Port Authority bus terminals by rude, low skills, union protected drivers who do not honor boarding number/ seat number or show any respect to their passengers. The buses labeled "Free Wi-Fi, Power outlets" neither was present. This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and although it wasn't very clear, It seemed that way. In 30 minutes, to board the bus, we had to show the tickets to an unfriendly looking female in her thirties, wearing some kind of uniform without any name tags or operating company logo, . When the ladies in front of me presented their tickets to her, she rudly shouted "I TOLD you to stay in THAT line !!?" - the girls looked buffled - "your bus was at 8am, not 8:30. Step asside !!!" - shouted the woman with heavy latino accent. The rudeness of the woman in the uniform shocked me. It was four of us traveling. My second, grown up son was running late. My wife and younger son went ahead and boarded the bus. Showing our tickets, I made a comment that those girls are foreigners, barely understand what she shouts and she should be a bit nicer. She took my four tickets and barked at me "You have a problem ? Where is the fourth passenger ?" - "He's running late and will be here in 5 minutes. We still have 20 minutes untiil the departure" - "You are NOT boarding, mister. Step aside !". I tryied to reason her, saying that my son just called me - he IS around and will be here for sure in 5-10 minutes. It seems that the boarding / seat numbers are not being honored, I booked my tickets one week in advance, arrived one hour plus prior to departure, spent around fourty minutes waiting to board and not intending to spend my 6 hours bus ride on the back of the bus, next to the bathroom just because she is in the bad mood. "Get you family off MY bus ! You are not riding with me !" I felt shocked, humiliated and helpless. It was ten minutes prior to the departure, my adult son arrived and was standing next to me but I had to ask my family to turn around and leave the terminal. Luckyly for me, the Greyhound staff upstairs was understanding "Those people (drivers) work for the union, they don't care for the customers or for loosing their job". I got my tickets exchanged for a 11:30 am Peter Pan bus. My family had to spend 3 hours hanging out at Port Authority bus terminals on my Thanksgiving day, just because the rude Greyhound driver woman feels that in the absence of the proper boarding rules and supervision, she can make up her own "rules" as she is protected by the union. I will never ride with the Greyhound company. P.S. The Peter Pan boarding was on the other side of the PABT, gate 17. Looked better organized, drivers wearing a nicer uniform with the mame tags. Nevertheless, even though the bus had a "WiFi, Power Outlets" signs, none was present.