Product: Greyhound Customer Care Rating: 2 Stars Clear all filters (8 of 53 reviews match)
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Greyhound in Benson, Arizona - My niece was kidnapped.

2.2
Details
The incident happened on june 7th. I, myself as well as my brother and my sister in law all contacted several employees and were hung up on by a few when we asked to speak to supervisors. After spending almost 3 hours, we still had no solution for the problem. We will be contacting an attorney,news stations and BBB.
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Review
#1275027 Review #1275027 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound in Benson, Arizona - My niece was kidnapped.

2.3
Details
The bus driver did not stop at her destination of Benson, Ariz. She asked him to stop at the next stop in Wilcox, Az. but he refused. He told her he was taking her to New Mexico. He then abandoned her in Lordsburg, New Mexico at a bus stop where there was no one to assist her. He showed no regard for her safety or well being.
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Review
#1275020 Review #1275020 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
1.5
Details

Update by user Oct 14, 2017

STILL WAITING! After reading many, many stories similar to mine, it has finally hit me that Greyhound, inc is a gyp!

They take your money, give you lousy service.

In some cases employees steal or allow your luggage to be stolen. It is virtually impossible to get...

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Review
#1099786 Review #1099786 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Company losing my luggage
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Pay me my full reimbursement for items that were lost or stolen

ONLINE TICKET NOT WORKING PROPERLY, ONLINE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION AND THE GREYHOUND AGENT WILL COMPLETE THE TRANSACTION FOR ME WITH THE ONLINE PRICE

2.3
Details
THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION STRANDED AND THE TICKET AGENT COULD NOT FIGURE THE RIGHT INFORMATION TO PRINT THE TICKET AND GAVE ME../(A DIFFICULT TIME ) BECAUSE SHE HAS , NO IDEA WHAT I AM TALKING ABOUT... 5 DAYS TO TRAVEL / FOR A 1 DAY TICKET.. I WOULD HAVE PURCHASED THE TICKET ONLINE WITH 1 CARD, IF THE TICKET AGENT GAVE ME THE RIGHT INFORMATION, NOT TO GO INTO THE OFFICE
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Review
#985809 Review #985809 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • I got 3 full price tickets instead
  • Endangered
  • Resulted in all other expenses
Reason of review
Pricing issue
Loss
$5300
Preferred solution
Full refund

Greyhound - Customer Care Review

2.4
Details
Poorly organized departures at Port Authority bus terminals by rude, low skills, union protected drivers who do not honor boarding number/ seat number or show any respect to their passengers. The buses labeled "Free Wi-Fi, Power outlets" neither was present. This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and although it wasn't very clear, It seemed that way. In 30 minutes, to board the bus, we had to show the tickets to an unfriendly looking female in her thirties, wearing some kind of uniform without any name tags or operating company logo, . When the ladies in front of me presented their tickets to her, she rudly shouted "I TOLD you to stay in THAT line !!?" - the girls looked buffled - "your bus was at 8am, not 8:30. Step asside !!!" - shouted the woman with heavy latino accent. The rudeness of the woman in the uniform shocked me. It was four of us traveling. My second, grown up son was running late. My wife and younger son went ahead and boarded the bus. Showing our tickets, I made a comment that those girls are foreigners, barely understand what she shouts and she should be a bit nicer. She took my four tickets and barked at me "You have a problem ? Where is the fourth passenger ?" - "He's running late and will be here in 5 minutes. We still have 20 minutes untiil the departure" - "You are NOT boarding, mister. Step aside !". I tryied to reason her, saying that my son just called me - he IS around and will be here for sure in 5-10 minutes. It seems that the boarding / seat numbers are not being honored, I booked my tickets one week in advance, arrived one hour plus prior to departure, spent around fourty minutes waiting to board and not intending to spend my 6 hours bus ride on the back of the bus, next to the bathroom just because she is in the bad mood. "Get you family off MY bus ! You are not riding with me !" I felt shocked, humiliated and helpless. It was ten minutes prior to the departure, my adult son arrived and was standing next to me but I had to ask my family to turn around and leave the terminal. Luckyly for me, the Greyhound staff upstairs was understanding "Those people (drivers) work for the union, they don't care for the customers or for loosing their job". I got my tickets exchanged for a 11:30 am Peter Pan bus. My family had to spend 3 hours hanging out at Port Authority bus terminals on my Thanksgiving day, just because the rude Greyhound driver woman feels that in the absence of the proper boarding rules and supervision, she can make up her own "rules" as she is protected by the union. I will never ride with the Greyhound company. P.S. The Peter Pan boarding was on the other side of the PABT, gate 17. Looked better organized, drivers wearing a nicer uniform with the mame tags. Nevertheless, even though the bus had a "WiFi, Power Outlets" signs, none was present.
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Review
#960887 Review #960887 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
2.4
Details
As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5 minutes?? Good...
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1 comment
Anonymous
#1227774

Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint.

Good luck. It worked for me.

Review
#936726 Review #936726 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$106
Preferred solution
A credit that I can use any time next year. Why should Greyhound TAKE and KEEP our money?????
Tags
  • CANCELLED BUS JOURNEY

Greyhound in Grand Junction, Colorado - Horrible Service

1.7
Details
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my ticket. The Grand Junction Greyhound station ticket counter person who was extremely slow and did not seem to know what he was doing, told me that he could not use my confirmation number, because it was missing some numbers. I then asked him to pull it up by name.He said that their system was not linked to the the online purchasing system and could not help me, I asked him what he recommended to resolve the issue. He gave me a number to call, which was a terminal in Austin Texas, they then sent me to another number. After four different numbers I was able to get customer service. I explained the situation the the lady at customer service, she told me that she did not understand what was going on, that the confirmation number I had would work, I repeated the number back to her several times, and she said that it was correct. She also mentioned that the e-mail I had should verify to them that the ticket was purchased and valid. There should not be a problem. I got back to the counter explained to the counter person the conversion I had just had with his customer service. Again said he could not help me because the number was short. I asked him to call customer service and get this resolved. HE REFUSED told me that this was my problem, and that I would have to buy another ticket. At this point a female bus driver walked up and wanted to know what was going on, I asked her is there was a way that she could help, she then says no. I was wondering what was going on. I told her butt out then if she could not help.Your counter help then proceeded to get hostile with me and tell TOO BAD! I stormed out I called your customer service explained to them what was going on. The three different customer service agents that I talked with including a supervisor could not understand what the problem was with the station employee. I needed to get to Denver on Saturday, your company failed to provide me that service. Your Grand Junction, CO station employee's behavior was unacceptable. I have worked for several Airline carriers in the past and I have never seem behavior like that. The employee telling me that I must buy another ticket after I have already purchased one, to me he is stealing.
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Review
#930349 Review #930349 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • I did not like
  • Customer service
  • Poor service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Travel Plans Ruined

Greyhound Customer Care Review

2.0
Details
I purchased a ticket in Daytona beach fl it was suppose to be going to Texas but it wasis printed to Tenn I sent it in for a refund ask instructed i was told to allow them 7/ to 14 buisness fays to recive it back now im being told by a supervisor mrs Devo 6 to 8 weeks really
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Review
#915632 Review #915632 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts