Product: Greyhound Customer Care Clear all filters (52 of 52 reviews match)
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Greyhound - To check bus depart time

3.7
Details
They did not answer it was not able, but it would take to make a decision on whether you have a few of them are on your site
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#1294902 Review #1294902 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - On line info

Getting any real info from your website seems impossible,very annoying, Your 1800# is very annoying also!
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#1294453 Review #1294453 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Horrible experience with the customer service.. very rude..

My family and I experienced our first ever nightmare with Greyhound. Our journey to Florida took 2 and a half days because of cancellations in every stop we had. The employees were rude and cursed me out because of a question. Using and talking on their phones while attending customers. Never ever again I will ride Greyhound. I would like my money back
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#1288412 Review #1288412 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - My niece was kidnapped.

2.2
Details
The incident happened on june 7th. I, myself as well as my brother and my sister in law all contacted several employees and were hung up on by a few when we asked to speak to supervisors. After spending almost 3 hours, we still had no solution for the problem. We will be contacting an attorney,news stations and BBB.
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Review
#1275027 Review #1275027 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - My niece was kidnapped.

2.3
Details
The bus driver did not stop at her destination of Benson, Ariz. She asked him to stop at the next stop in Wilcox, Az. but he refused. He told her he was taking her to New Mexico. He then abandoned her in Lordsburg, New Mexico at a bus stop where there was no one to assist her. He showed no regard for her safety or well being.
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#1275020 Review #1275020 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Why is it impossible to talk to a human?????

I called the 800 number and it says system is down when you try to connect with a human. So very convenient
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Review
#1270044 Review #1270044 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Refund of money

3.8
Details
I sent my tickets and name and address in March. I still haven't heard anything.
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Review
#1244462 Review #1244462 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound - My trip was cancelled today

Custumer service representitive hung up the phone on me
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Review
#1229029 Review #1229029 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
2.9
Details
I had this happen with my son a few years back.We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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Review
#1212465 Review #1212465 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
1.0
Details
Greyhound left me and a few others at the rest stop, with all my belongings on the bus driver was nasty when we got on the bus in Philadelphia Filbert st. Station she was running late do to Eagles parade which had nothing to do with passengers, then at the rest stop...
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Review
#1186007 Review #1186007 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service