Product: Greyhound Customer Care Clear all filters (0 of 48 reviews match)
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hi there greyhound is an ok bus service but they need to regulate who goes on the buses to many drunk and people on the buses that they allow.. also they need to work on helping people with disabilities better. at our second to last stop they left my friend on the bus...
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Anonymous
ConcernedCitizen18

Sorry, Mr.Greyhound Doesn't Give Refunds!

Product
Greyhound Customer Care
#1272821
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Greyhound - Why is it impossible to talk to a human?????

I called the 800 number and it says system is down when you try to connect with a human. So very convenient
Product
Greyhound Customer Care
#1270044
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Greyhound - Refund of money

I sent my tickets and name and address in March. I still haven't heard anything.
3.8
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Exchange, Refund and Cancellation Policy
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Greyhound Customer Care
#1244462
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Greyhound - My trip was cancelled today

Custumer service representitive hung up the phone on me
Product
Greyhound Customer Care
#1229029

I had this happen with my son a few years back.We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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2.9
Product
Greyhound Customer Care
#1212465

Greyhound left me and a few others at the rest stop, with all my belongings on the bus driver was nasty when we got on the bus in Philadelphia Filbert st. Station she was running late do to Eagles parade which had nothing to do with passengers, then at the rest stop...
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1.0
Product
Greyhound Customer Care
#1186007
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would...
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1.0
Product
Greyhound Customer Care
#1149376

Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Poor refund policy
#1137673
This is without exception, the worst run company in the history of human endeavor! As a professional driver, I have a reasonable understanding of logistics, safety and customer service, not to mention professional conduct! Not one of these is a strong point within The...
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1.1
Product
Greyhound Customer Care
#1128034
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to...
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1.0
Product
Greyhound Customer Care
#1117478