Product: Greyhound Customer Care Clear all filters (51 of 51 reviews match)
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Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then...
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1.0
Product
Greyhound Customer Care
I didn't like
  • Poor refund policy
#1137673
This is without exception, the worst run company in the history of human endeavor! As a professional driver, I have a reasonable understanding of logistics, safety and customer service, not to mention professional conduct! Not one of these is a strong point within The...
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1.1
Product
Greyhound Customer Care
#1128034
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to...
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1.0
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Greyhound Customer Care
#1117478

Greyhound - I bought a ticket for someone took 2 days to even get someo

To talk to they kept telling me to buy anthor ticket for twice the money please shut them down they are horrible i will never do service with them again
1.0
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Greyhound Customer Care
#1111780
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I have been dealing with Sylvia Borum, purported executive in charge of customer service and again the inactions taken by her is again from the Devil's Liar. I am bereft at the inability of Greyhound Customer Service to understand one's need to be respected.There is...
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1.5
Product
Greyhound Customer Care
I didn't like
  • Company losing my luggage
#1099786
My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give them more time called back Feb 3rd said they had proceeded it wrong wait tell Feb16, 2017 still nothing so I am taking legal action. They have no respect for people NEVER WILL I YAKE GREYHOUND...
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1.3
Product
Greyhound Customer Care
#1010711

Greyhound - Customer Care Review

Unfortunately I purchased non-refundable $500. In bus fare, for c-mas vacation, I became ill, and was unable to go.....so after crying and begging, to maybe give me a $500. Credit...for a future trip....the grayhound customer service informed me that I needed a note/documentation from my Dr. to validate that I was truly ill...excuse me...I'm 61 yr old lady on SSDI, under Dr. Supervision for many chronic ongoing illness. ...it is humaliating to to beg...for my money back
1.0
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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Greyhound Customer Care
#997880
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Greyhound Customer Care Review

It doesn't cost anything to be courteous and nice. I've never experienced such rudeness in my life. I saw no professionalism at all. The employees talked to you as if they didn't need our business. I was sitting down and a employee was sweeping the floor and ran into my foot. She didn't say excuse me , I'm sorry or nothing. I will never use this transportation system again!
1.2
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Greyhound Customer Care
#986586
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THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO...
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2.3
Product
Greyhound Customer Care
I didn't like
  • Resulted in all other expenses
  • I got 3 full price tickets instead
  • Endangered
#985809

Greyhound Customer Care Review

If I could give this company negative stars I would. I booked the wrong date for my ticket and the website told me to call them to exchange them. They blatantly lied many times about exchanging tickets and bus locations and gave us wrong information. I will never ride on a Greyhound bus again! This company is a disgrace to humanity!!
Product
Greyhound Customer Care
#984578
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