Product: Greyhound Customer Care Clear all filters (55 of 55 reviews match)
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Greyhound in Los Angeles, California - My trip was cancelled today

Custumer service representitive hung up the phone on me
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Review
#1229029 Review #1229029 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
2.9
Details
I had this happen with my son a few years back.We had had major storms closing roads etc so his bus was cancelled. A week later when bus had finally resumed my son gets on the bus in his grandma's town where there was no actual station. He gets into Spokane and they...
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#1212465 Review #1212465 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service
1.0
Details
Greyhound left me and a few others at the rest stop, with all my belongings on the bus driver was nasty when we got on the bus in Philadelphia Filbert st. Station she was running late do to Eagles parade which had nothing to do with passengers, then at the rest stop...
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Review
#1186007 Review #1186007 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound in Erie, Pennsylvania - Never again

1.0
Details
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would be on campus a few days longer I called and got the ticket rescheduled. The rep that I spoke to never mention that because I was rescheduling that my brother would now have to print the ticket from home. He got to the station December 15th at around 8:10 for the bus leaving at 8:55 from Erie PA to Philadelphia. He was told that because the ticket wasn't set to be printed at the station they wouldn't print it out for him. There was no way he would make it back in time so I called in to customer care and explain to them the situation. The rep that I spoke to basically said in order to reschedule that I would have to pay another $20. After going back and forth with her she then said that she could forward me to customer care and they would be able to take care of me I said okay. I was on hold for about 20 minutes when I decided to hang up and just pay the $20 because it was almost time for the bus to leave. When I called back in I was told that I no longer could reschedule because it was already 8:50. I will have to buy a whole new ticket to get my brother home. I told her to forward me back the customer care. I waited on the line again for about 30 minutes before a rep could get on the phone. She said hello ask me what was going on. I explained the situation but stopped when I realized that she wasn't saying anything back. I stayed on the phone for another 10 minutes still nothing back. Finally I hang up and call again. Ran into the same problem. Already being so angry and frustrated I decided to just buy another ticket to get him home but this company will never get my business again.
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Review
#1149376 Review #1149376 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - Bad Travel

1.0
Details
Bought a ticket on-line to travel on 26 Nov from Fredrick MD to Pittsburgh PA. Took my money on line and debited my account immediately. Got there at 715 AM for a 745 departure. Waited in line with 30 other people going back to college. bus arrived at 810AM in Frederick with two empty seats. Was told to wait, another bus was coming. Waited til 930 and was told not sure if another bus coming. Was told the next bus was at 130PM, not sure how many seats are available. Parents had to drive me back to school. Talked to Greyhound customer service this morning, was first told the ticket was non-refundable, then was told have to verify the bus was oversold, then told a refund would be processed within 7 - 14 business days. So they charge $100 per person for 30 people, then keep everyone's money for 14 days and none of them got a ride to anywhere on Greyhound. Making money hand over fist off of college kids. Wonder what I'll eat for the next 14 days.................?? Harold, #3217, from customer service doesn't have a boss. I guess he runs the entire company.
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Review
#1137673 Review #1137673 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Poor refund policy
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
1.1
Details

Update by user Nov 08, 2017

Please note: "suicide prevention coaches on every route," was clearly hyperbole, lol... They don't actually provide them.

Original review posted by user Nov 08, 2017

This is without exception, the worst run company in the history of human endeavor! As a professional driver, I have a reasonable understanding of logistics, safety and customer service, not to mention professional conduct! Not one of these is a strong point within The...
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Review
#1128034 Review #1128034 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

Greyhound - A hot Mess!!!

1.0
Details
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to check on my refund, their business practices are super outdated! Why is it that it only takes minutes to run a debit card but month and month to process a refund!!!!? Totally stupid, right!? So if anyone has a tip on how I can get my refund from this Terrible company,please let me know!!!!!!!!!!!!!
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Review
#1117478 Review #1117478 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Greyhound in Woodbridge, Virginia - I bought a ticket for someone took 2 days to even get someo

1.0
Details
To talk to they kept telling me to buy anthor ticket for twice the money please shut them down they are horrible i will never do service with them again
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Review
#1111780 Review #1111780 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details

Update by user Oct 14, 2017

STILL WAITING! After reading many, many stories similar to mine, it has finally hit me that Greyhound, inc is a gyp!

They take your money, give you lousy service.

In some cases employees steal or allow your luggage to be stolen. It is virtually impossible to get...

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Review
#1099786 Review #1099786 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Company losing my luggage
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Pay me my full reimbursement for items that were lost or stolen

Greyhound - Customer Care Review

1.3
Details
I bought a ticket from California to West Virginia to leave Jan5 was supposed to arrived jan8 didn't get there until Jan 12 12pm. I had the worst experience kept getting delayed sent backwards to go forward. An some places wouldn't give us food vouchers because it wasn't their fault. My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give them more time called back Feb 3rd said they had proceeded it wrong wait tell Feb16, 2017 still nothing so I am taking legal action. They have no respect for people NEVER WILL I YAKE GREYHOUND AGAIN!!!!
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Review
#1010711 Review #1010711 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service