If you are foolish enough or are so desperate that you will ride a Greyhound on scheduled runs and any issues come up their customer service has no authority to correct the problem on the spot. Greyhounds customer service is not even in the United States.
They are located in Cebu Philippines. I have attached two videos of what their security looks like. They look like gang members not like security. They have no concept of what public relations are.
I would suggest if you are thinking about have a student return from college on a bus, to go on the chartered buses that colleges make arrangements with reputable companies.
Do not let your child ride on a Greyhound line run.
The service at best is spotty, the buses are usually not cleaned at every major hub. The bus can go 14 hours before getting cleaned and the so called rest room once used stinks the rest of the trip.
Reason of review: Poor customer service.