My friend was coming from Denver, CO to kansas for a 1 week visit. Everything went fine when he boarded the bus for Kansas.
The day he was supposed to leave, we go to the bus station, and the bus never shows up. We were told by a greyhound representative that we could use the ticket the following week. When we showed up the next week, the bus driver put his bags underneath the bus, and then he got on, and showed her his ticket. She proceeded to say, this is not valid, jumped off the bus, and threw his bags in the snow and drove off as fast as she could.
When he got back in the car, we called greyhound to tell them about this. They said that he could pay an additional 15 dollars to take the bus again. why we were never told this in the beginning is still a mystery to me. So, we go back to the bus stop the following day with the 15 dollars, and the driver still will not let him on the bus.
We asked for her name, and she said i don't have a name, and drove off as fast as she could...again. I thought this would be a simple trip, nothing to worry about, and my friend ended up having to stay an additional 9 days, because of greyhound. i will never again use greyhound.
i am appalled at how poorly they treat their customers.
Product or Service Mentioned: Greyhound Bus Service.
Monetary Loss: $2000.
Location: Kansas City, Missouri