San Francisco, California
1 comment
Not resolved

Our bus broke down. We weren't communicated to during the process, nor allowed to leave or supported in finding alternative arrangements. I missed my appointment in LA. I have been trying to get a refund since February! Was told to send in a written request for the refund and that I would take 4-6 weeks to be process. Finally a $20 "credit" was offered after 7 months. This company is in the dark ages and does not care about their customers.

This was truly disheartening affair and am never ever travelling with greyhound again.

Also I would recommend people to shun th use of the company transport with such attitude towards its customers.

Review about: Greyhound San Francisco.

Review #931202 is a subjective opinion of a user.

Billing Practices
Level of Comfort
Customer service
Discounts and Special Offers
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Price Affordability
Quality of Food
PRODUCT OR SERVICE Greyhound Customer Care
Reason of Review / Monetary Loss Poor customer service / $2000
Preferred solution Full refund

Had an Experience with Greyhound?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Gilbert, Minnesota, United States #1227778

Contact your State's Attorney General.Helping citizens is their job.

Mine helped & things are looking good.Best luck.

You May Also Like