To whom it may concern;
My name is Shareef Aleem, and I am a community activist in the Denver Metropolitan area and host of a local radio talk show. Over the years I have helped many people that have had conflicts with corporations and the local, state and federal government.
Now, I find myself a victim of Greyhound Bus Lines. On April 1st, 2008, I was returning from Phoenix, AZ. I witnessed very rude behavior on the part of Greyhound employees.
First, while standing in line waiting to purchase my ticket, I noticed an African man, who had trouble speaking English being told by a rude ticket agent that he would have to go to the end of the line to ask another question even though he had just purchased a ticket from the same agent.
While, in Albuquerque, NM, I witness ed a security guard asking passengers to see their tickets. He approached one man and asked to see his ticket, the man produced the ticket without saying a word and the security guard accused him of having an attitude and made the man wait to catch a later bus. I witnessed all of this and the man never raised his voice to the security guard or gave him any problems. Rather than the passenger, it was the security guard who had the attitude problem.
When I arrived in Denver I was told that one of my pieces of luggage had been lost. I filled out all the necessary forms. I was told to wait until I receive a letter from Greyhound with a claim number (235781), which I received April 16th, 2008.
In the letter it states that Greyhound was unable to locate my property. And, that I needed an original bag claim check before my claim could be processed.
On June 28th, 2008, I complied to the request and sent in the original claim check and a copy stapled together. On July 1st, 2008, I received a letter stating that Greyhound never received my bag check claim information and that my claim was denied. I made several telephone calls to Greyhound and told them I had sent the claim check before the date of July 1st and I had proof of that with a delivery confirmation receipt that I purchased from the post office. The number is, 0306 0320 0003 2080 5400.
I spoke to a representative and I was told that my check was in the mail and that my claim was being processed. After waiting two weeks and receiving nothing I called again. This time I was told that my claim was denied. I told the representative that I had complied with their requests and sent the claim check in as I was requested before the July 1st date.
The representative told me that Greyhound didn’t receive the claim check until July 14th and that therefore my claim is being denied. I protested and the representative said the case would be reopened and that I would hear something within ten (10) business days. That time has since expired.
Now, my only recourse, being a community and political activist is to launch a picket campaign against Greyhound Bus Lines on behalf of myself and others who have been mistreated by Greyhound Bus Lines.
This picket campaign will start August 15th at 9am and continue until Greyhound responds to my complaint.
shareef aleem 720436-7606
Product or Service Mentioned: Greyhound Bus Service.