1716 E 7th St, Los Angeles, CA 90021, USA
Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled.

During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be refunded. I have been calling Greyhound every 2 weeks since February and the matter has been investigated. They promise that the refund money will be in account in the next 5 days - thats every time I call, but no refund for 3 MONTHS now! It has been forwarded to "appropriate" department every time I called.

They saying that refund been sent in February but refuse to provide refund reference number.

I have all Chase bank statements and have no signs of refund. Case reference # 335191

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: refund not received.

Monetary Loss: $60.

Preferred solution: Full refund.

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