Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Product or Service Quality
Value for money

Charlotte, NC Summary - to LA:

Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed.

Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission problem. Bus declared broken in Jackson Miss. - 12 hour delay - re-ticketed again.

Leg 2 (cont.) - Dallas to Phoenix - heater broken; Driver change in El Paso -driver is a no show - three hour delay; Next driver lost 15 yr. old passenger at a stop - police called - two hour delay

Leg 3 - Phoenix to LA - a new bus - driver cared about passengers - total surprise.

Arrived over 24 hours late

Greyhound customer service representative, Pailma, says this is acceptable to Greyhound on a long trip. However Pailma will provide a $15 voucher for future travel or a $10 refund. He thought that was generous.

Had paid extra for priority boarding - (drivers thought that was funny)

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: Problem with delivery.

Preferred solution: Full refund.

I didn't like: Four inferior or broken buses out of five.

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