Charlotte, North Carolina
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Product or Service Quality
Value for money
Poster increased review rating.

Update by user Jul 06

Greyhound refunded half of the ticket price.

Original review posted by user Apr 01

Charlotte, NC Summary - to LA:

Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed.

Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission problem. Bus declared broken in Jackson Miss. - 12 hour delay - re-ticketed again.

Leg 2 (cont.) - Dallas to Phoenix - heater broken; Driver change in El Paso -driver is a no show - three hour delay; Next driver lost 15 yr. old passenger at a stop - police called - two hour delay

Leg 3 - Phoenix to LA - a new bus - driver cared about passengers - total surprise.

Arrived over 24 hours late

Greyhound customer service representative, Pailma, says this is acceptable to Greyhound on a long trip. However Pailma will provide a $15 voucher for future travel or a $10 refund. He thought that was generous.

Had paid extra for priority boarding - (drivers thought that was funny)

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: Problem with delivery.

Preferred solution: Full refund.

Greyhound Cons: Four inferior or broken buses out of five.

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