Update by user Jul 06
Greyhound refunded half of the ticket price.
Original review posted by user Apr 01
Charlotte, NC Summary - to LA:
Leg 1 - Charlotte to Atlanta - Two hours late to Atlanta - missed connecting bus - five hour delay to get re-ticketed.
Leg 2 - Atlanta to Dallas - Student driver - kept killing engine - 30 mph at times on freeway - claims transmission problem. Bus declared broken in Jackson Miss. - 12 hour delay - re-ticketed again.
Leg 2 (cont.) - Dallas to Phoenix - heater broken; Driver change in El Paso -driver is a no show - three hour delay; Next driver lost 15 yr. old passenger at a stop - police called - two hour delay
Leg 3 - Phoenix to LA - a new bus - driver cared about passengers - total surprise.
Arrived over 24 hours late
Greyhound customer service representative, Pailma, says this is acceptable to Greyhound on a long trip. However Pailma will provide a $15 voucher for future travel or a $10 refund. He thought that was generous.
Had paid extra for priority boarding - (drivers thought that was funny)
Product or Service Mentioned: Greyhound Bus Service.
Reason of review: Problem with delivery.
Preferred solution: Full refund.
Greyhound Cons: Four inferior or broken buses out of five.