I purchased a ticket online for a friend in FL to return to MI in Sept of 2012. Before the ticket was even to be used, she changed her mind, and I called them for a refund.
WELL,, that was a big joke to them! HAHA! I wasn't laughing though! $185.10 was not laughable to me.
I was told that I could get a voucher instead, but I have no use for a voucher. I want my money back, thank you! So, I was told to send my information to their refund office, which I did but was told it could take 6-8 weeks for a refund, IF they decided to give me one!! In the meantime, I called my bank to dispute the transaction.
Greyhound got that settled within less than 10 days with a determination that they "had provided services and would not issue a refund!" WHAT services? I received NO services from them, other than being ROBBED!! I have filed a complaint with the BBB, now, so we will see what happens. MY advice to YOU?
DO NOT EVER DO BUSINESS WITH GREYHOUND!!! NEVER< NEVER> EVER!!!!! No wonder their lame company is still in business. They blatantly steal money from people while hiding behind their "policies." I hope they get shut down for good for what they do because I see MANY complaints similar to mine.
If enough people complain instead of just taking their word for it that they cannot issue refunds, then maybe we can get them put out of business!!!
COMPLAIN people!! Seriously!!
Monetary Loss: $185.