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Greyhound - Vehicle Driver Review

1.0
Details
Canadian greyhound customer. I also would give negative rating if I was able to. In the past couple months I have used the greyhound from petawawa a military town to Ottawa and my spouse used it once as well. It's a 2 hour and 40 min bus ride depending on weather. I am military and taking a engineering program on the weekends at the college in Ottawa. The last 3 times I have taken this bus it was 2 plus hours late I missed classes and appointments but that's not there issue cause weather I understand that. My issue is with the current trip I am on right now. Same locations but this time I was 4 mins late from the scheduled time for the bus to depart when I ran to the bus I was seeing people get back on after having a smoke so not late at all. I was met with a rude bus driver who told me to hurry up and go get my ticket cause I had purchased it online and needed to pick it up at willcall. I go inside and I almost thought that the driver was going to leave without me. The cashier at the store in the bus station told me to wait cause she was at the back doing something and I'm like I need my ticket. They never ask for the willcall word that you put in when you purchase a ticket online so they might as well just get rid of that step I give her my confirmation number after I look it up on my phone. She enters it wrong. I give her my phone it takes like 5 mins to print off the ticket and the entire time she was rude. She was telling me that because she came from the back of the store to get my ticket she was doing me a favour, so that's awesome now doing your job is considered a favour to customers. I guess that may be how things work when the company already has the money cause it's purchased online. I went back to the bus and the driver tells me to hurry up and sit down that I am holding up the bus now. I have been multiple hours late every time I have take this bus and he's giving me attitude about being 5 mins late. I would have been more vocal but I needed to get to the college in Ottawa. I don't understand the attitude. Is it because the bus driver has some superiority complex or is it because I must be low class cause I am taking a bus I'm not sure but that is how the driver and the cashier came across. I was in the military for 11 years and am now 35 talking an advanced diploma for civil engineering I own my home have multiple cars and a son and daughter I take the bus cause I can get to the destination I need to and stay at a hotel and then commute back with a friend on Sunday. But I have to have a disagreement with another grown man cause I was a couple mins late after dealing with a rude customer service employee at the cash and enduring multiple trips that were hours late. I will be looking hard at other ways to travel. I feel like greyhound doesn't appreciate its cusomers. In a sense I get the impression they figure they can treat people however they want cause if we are on a bus then we don't have another alternative. That's just a horrible attitude for a company to have.
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Review
#994779 Review #994779 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound - Vehicle Driver Review

1.0
Details
I been takeing grayhound buses for 5 years had other problems before but tried to deal with it always takeing piñatas for my grandkids before last night tried to board my bus bus driver told me to put on bottom wich i already knew. Baggage guy says cant take piñata has to be in box trabbleing for 5 years it suprissed me he tells me go inside an see if i can get a tickett for it when im inside bus driver calls counter and tells them i need get in bus or his living so i tell them where at 1045pm where am im goin to get a box bus driver and baggage guy get my stuff of the bus live it in a puddle of water and live me there so i get locked in where the buses are because now they closed down the building and i have no where to go no extra money to change tickett it amazeinghow they make up rules as they go
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Review
#989736 Review #989736 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound Vehicle Driver Review

The bus driver wont let me on the bus with ticket in hand
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Review
#981083 Review #981083 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound Vehicle Driver Review

Bus driver is actually yelling at people for talking. Not like it is middle of night. 2:30 on afternoon . Came from ny. When we left providence for Boston. Started screaming at people for talking . They were not even that loud
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Review
#978144 Review #978144 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound - *** sandwich

3.5
Details
You are better off eating a *** sandwich,than to expect a decent experience riding grey hound. The drivers need a lesson in humility,customer service and human decency ... so does the management .They must practice being tool bag *** in front of the mirror. They are quite good at it, especially to frail senior citizens. They must employ ex cons and the bi-polar mildly retarded. What a *** show. And to top it off... the outsource jobs to India and Pakistan. Way to go. Please allow me ten minutes with the driver and I promise, he will have a brand new smiling disposition when I knock his head off his *** shoulders.
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Review
#976060 Review #976060 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • Price
Cons
  • Mean
  • Demanding
  • Condecending
Reason of review
Poor customer service
Preferred solution
fire the driver.

Greyhound Vehicle Driver Review

On bus now and driver is swerving all over the rd an gas bus so Hot you can breath .. .plus last yesterday wife was on bus that broke down 6 miles from bus station an was stuck on side of rd for 7hrs an still to this day never receive the refund that was promised
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Review
#969175 Review #969175 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound - The worst and most rude behaviour from driver (4th December, Sunday, 5:30 AM, San Antonio, To Houston.)

1.0
Details
4th December, Sunday, 5:30 AM, San Antonio, To Houston. The worst and most rude behavior which a driver can do to passengers. Greyhound should really consider what kind of drivers its hiring. The female driver was rude and strict on every step. While the bus was almost empty, she asked my family (2 female overseas visitors) rudely to put the phone on silent, and that she didn't want to see any light or hear any noise, and that no calls should be made. After a few hours she stopped by at a gas station, and told that you have exactly 10 minutes if you want to use rest room, if you don't get in the bus in 10 minutes, I will leave. On reaching Houston, she said that it was Dallas, wow probably she was drunk .........
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Review
#966878 Review #966878 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Cons
  • Employees with attitude
  • Rude driver 4th dec sun 5 30 am san antonio to houston
Reason of review
Poor customer service

Greyhound - Vehicle Driver Review

5.0
Details
Greyhound driver number6244 left me in birmingham gave me 5 minutes to get my ticket or she said she was gonna leave me here.and the girl ahead of me at the ticket machinecouldnt even print out a her ticket.so iam sitting here wondering how come she didnt get left? Cause she was the same color as her black? I think the driver did this to me on purpose cause iam brown.cause she kept asking me do u speak english.
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Review
#954071 Review #954071 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
1.5
Details
Not only that but due to a mess up on greyhounds part, we had to take an extra stop cause that's what we needed. So finally I make it to Las Vegas, which should be an half hour, however due to the fact that we were and hour and 30 minutes late, my bus left. The next...
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Review
#951201 Review #951201 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
EVERY SINGLE THING THAT COULD BE WRONG IS WRONG
Tags
  • Worst Bus Company Ever
  • Greyhound Is Trash
Bus driver or Greyhound never informed the passengers that a driver change will be required and there will be a 2 hr delay departing from Whiteriver. The delay actually resulted in 3+ hrs delay. Dispatches did not have a clue of the delay or issue each we called to...
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1 comment
Anonymous
#1525000

Actually, I used to live in Burlington, Vermont and would make many very long cross-country trips starting from there. the Vermont Transit Lines Buses were Luxurious compared the nasty *** Greyhound buses that I would have to transfer to in Albany.

When I would get to Albany, I would rush to get first place in line, but was disappointed when the bus that I was waiting for heading west was already filled to Sardine City capacity, as it had originated in Boston or New York City. The Buses out of Burlington are much nicer than Greyhound is.

Review
#939199 Review #939199 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution