Product: Greyhound Vehicle Driver Clear all filters (51 of 51 reviews match)
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We had our trip last August 15 from Sacramento to Anaheim. We transferred another bus in L.A going to Anaheim. As we were in the freeway, we could see that we were passing by Anaheim. We told the driver we were going to Anaheim but he told us Anaheim was not his route!...
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Review
#1639541 Review #1639541 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Cons
  • Didnt make it to destination
Reason of review
Poor customer service
Preferred solution
Give a damn punishment to that driver of bus number 85644
Tags
  • Late Arrivals
  • Unsafe Bus Depots
  • Worst Bus Company Ever
2.0
Details
Busdriver #86879 an older white guy with shoulder length hair HAS NOT SAID A SINGLE WORD ABOUT THE DELAY, OFFERED ANY EXPLANATION, NOTHING. Just boarded the bus and keeping on driving AS IF NOTHING HAPPENED. This is like I said riding ON A MOBILE PRISON TRAILER. PS. I was going to call the Greyhound...
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1 comment
Anonymous
#1740293

It wouldnt be fair if I didnt review when things went better. Here is data from my return trip cross country.

86879 fresno bakersfield 8/26 9am unnecessary delay no explanation [d] 86722 la to phoenix oscar salazar [a] 86722 phoenix to albuquerque jonathan [a] 86722 albuquerque to amarillo thin white male[b] 86722 amarillo to tulsa rena incessant talking with one passenger all evening [c] gli1364 oklahoma cty to memphis ruth [b] ltd baggage assistance 7171 [gli 1510] memphis to nashville derril martin [a] speaks slowly and clearly 7171 nashville to knoxville derrill [a] 7171 knoxville to richmond katina [a-] hot snacks drives too fast 86754 richmond to washington dc [] homeless departure point white plastic bags swift plugins Except for the first leg of the trip which i reported previously overall greyhound gets an A- for bus safety. For general care or comfort it gets a B+.

The initial cross country was a B in safety and C- in care and comfort. Thanks for arriving safely.

Review
#1636089 Review #1636089 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • That i could purchase online
Cons
  • Denied boarding
  • Attitude of bus drivers
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Price reduction
1.7
Details
My uncle who has expressive aphasia from a stroke and issues ambulating (walking at times) took a bus from St Louis to Kansas City bus 1651 scheduled departure 8/21/19 at 0300. In an attempt to inform the driver of my uncles limitations with communication as the...
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2 comments
Anonymous
#1739997

Just what did you expect them to do beyond helping him on and off the bus? Did you think the driver would stop the bus(while ignoring the needs of the other passengers) to constantly check on(AKA babysit) your uncle?

Based on your banal rant, you wanted more than any driver who has other people to look out for can do. You tried to turn a bus full of people into a medical transportation vehicle.

It's no wonder they said if unc needs more than the basic service offered, someone should ride with him rather than trying to use a bus line as a cheap medical transport service. Next time, save up some money and transport this man properly and give him the dignity he deserves.

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Review
#1630226 Review #1630226 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Cons
  • Rude disrespectful driver
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service
  • Terrible Service
1.0
Details
I had a weed pipe on my person...the driver said i wasnt allowed back on the bus because weed is illegal in CA and threatened me that god will punish me, and said to take The next bus
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1 comment
Anonymous
#1662249

As unpleasant as the whole Greyhound experience is, you need a toke just to be able to make it through your trip. I think that you should sue the britches off of Greyhound and make them pay you millions of dollars in pain and suffering. then you will have enough money to purchase your own "Magic Bus" and can be just like Willie Nelson traveling all over the country high as the treetops.

Review
#1493324 Review #1493324 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Baggage was not loaded ob bus because driver was unprofessional and forgot ro load the bag on bus and did not help me find it.
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2 comments
Anonymous
#1620324

Best to just ship all your luggage to your destination by FedEx or UPS and then just ride the bus in peace knowing that your luggage will be at your destination when you arrive.

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Review
#1427359 Review #1427359 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound in Las Vegas, Nevada - Drunk driver

1.1
Details
There is a bus driver that would drink 5 beers before clocking in for work. Driving from Vegas to Idaho or Denver. Which I had reported on several occasions. scary thought what could occur. Pray that someone will start doing random testing on their drivers.
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Review
#1410238 Review #1410238 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound in Victorville, California - Rude and unprofessional

1.0
Details
The bus driver was very rude when speaking to me about an open seat at that time I asked him to watch his mouth he continued to be rude and even threaten to put me off the bus . When asked why was I being put off he said and I quote I can do what I want
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Review
#1405885 Review #1405885 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
I brought a ticket to leave out of Atlanta that was to depart at 12:45 am the bus didn't arrive until 7:45 am.. 7hours waisted ... But I don't feel special because every bus leaving from Atlanta that day was late .. I then boarded the bus and got the pleasure of having...
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Review
#1361665 Review #1361665 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
3.0
Details
I HAD NOT RIDEN A GREYHOUND FOR 30 YEARS, NEEDLESS TO SAY TECHNOLOGY HAS NOT LAGGED BEHIND. THERE IS A NEW MENACE ON OUR HIGHWAYS, CELL PHONES AND THE NEED FOR MANY TO DRIVE AND HANDLE THEIR CELL PHONES SIMULTANEOUSLY !! I, FOR ONE, TAKE EXCEPTION. SCIENTIFICALLY, THE...
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1 comment
Anonymous
#1557023

You should have walked up to the front of the bus and yelled at the driver "SHUT UP AND DRIVE!" He was putting all of the passengers on the bus in danger by his actions. What if all of a sudden a car and swerved in front of the bus, and the driver would have been delayed in reacting by a couple of seconds because he was on the phone?

Review
#1346636 Review #1346636 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • Comfort
Cons
  • Driver navigating cell phone while driving
Reason of review
CELL PHONE WHILE DRIVING
Preferred solution
NO CELL PHONES WHILE OPERATING A BUS

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
1.3
Details
Same *** different day. Rude employees rude bus driver's
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1 comment
Anonymous
#1530400

Maybe they were aliens from outer space. Once when I was riding the Greyhound Bus, i walked away from the station to find something better to eat.

I walked into a nice restaurant and ordered a sandwich to go. It was a real nice restaurant where people were wearing their finest clothes. As I ordered my sandwich and waited for it, I noticed that everyone was staring at me like I was an alien from outer space, probably because I appeared to be homeless as I was disheveled, and I probably smelled bad too from having been on the bus for days.

The sandwich was real expensive and didn't cost any more than buying an overpriced one from the Greyhound's Traveler's Grill Restaurant. I was glad when my sandwich was ready, and I could get the hail out of there.

Review
#1304567 Review #1304567 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service