Product: Greyhound Vehicle Driver Clear all filters (48 of 48 reviews match)
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A greyhound driver picked us up four and a half hours and went 59 miles out of the way to get on Highway 280 out of Opelika Alabama when she was already on 280 I had to use Google Maps to guide her into the bus station at Birmingham then for some reason from Birmingham...
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Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1267585 is a subjective opinion of poster.
Featured
1 comment
1.0
Details
Greyhound - Try to abandon me
Yesterday night bus driver stoped in Binghamton, she didn't anounced how long we stop there. When I used restroom after I had quick phone call(I spent time about 6mit total) meantime I realized bus was trying to bake up to move. I was stoping bus but she was still the...
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Anonymous
#1591358

Let's see, you didn't know how long the stop would be, you got off without asking and it's her fault? What did the other passengers do when she tried to leave without them? Oh...

Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1257060 is a subjective opinion of poster.
0 comments
Be warned that when you go to Atlanta Ga it's hub for a shakedown, the locals try and take your bags to put them on the bus for a free and get mad when you take back from them, then the other's try to shake you down for "food" money. I told the guy to go inside and I...
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Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1244277 is a subjective opinion of poster.
1 comment
1.0
Details
Every stop the driver was late added stops to my rout this company needs shut down every one there is stupid and i should get my money back cost me 3000
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Anonymous
#1528860

Maybe they should cut out all of those "45 minute meal stops at McDonalds". That would save an hour off of the trip right there. And they should probably cut out all of the sm...

Author
Location
New York, New York
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1191330 is a subjective opinion of poster.
1 comment
2.2
Details
He was not texting or talking, he was going through what it appeared to be the Greyhound website. I was sitting at the front of the bus so I could see what he was doing. While doing that, he was driving with only one hand and not looking at the road for several...
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Anonymous
#1509848

Are you aware that the Bureau of Prisons send inmates unaccompanied on Greyhound Buses when they are being transferred from one prison to the other? Scary! Would you want one ...

Author
Location
San Antonio, Texas
Service
Greyhound Vehicle Driver
Reason of review
Not safe to travel
Preferred solution
Let the company propose a solution
Review #1174043 is a subjective opinion of poster.
0 comments

Greyhound - Left behind at Truck Stop by Greyhpund Bus Driver

My name is Patricia A. Bailey, I am a 69 year old senior citizen and was in route home to Norfolk, Virginia. Greyhound Confirmation Number: 61837665 Luggage Tracer #: 27036955 Schedule #: 1080 out of Charlotte, North Carolina on December 26, 2017 The Greyhound Bus Driver changed my original ticket at the door to take me on the Express Bus to Richmond, VA then to Norfolk, VA rather than my original ticket through Raleigh, N.C which would then take me to Norfolk, VA. Departure was 2 or more hours late in leaving the terminal after waiting for the driver. Upon boarding, normally the driver would give instructions on the rules of no smoking, cell phone use and noise levels allowed. However, upon entering the bus, this driver did not. He instead proceeded to close the door, blow his horn and backed out (hitting something in the process) and left the terminal. Making no announcement of the stop until we were actually pulling into the Pilot Travel Center, Store number 57, 1342 Trollingwood Hawfields Rd., Mebane, NC 27302 - I40/85, Exit 152. Driver announced we would be at this location for 30 minutes. Passengers, including myself; left the bus and proceeded inside. I went into McDonalds to get breakfast and so did the bus driver. In fact, we were sitting in immediate view of each other. Upon leaving McDonald's I made a purchase in the store, smoked a cigarette, went to the ladies room and proceeded out to the bus. The bus was still parked in the same location with door closed and engine running. I tried to open the door but it was locked. I knocked but it still wasn't opened to allow me on board. At this point, I am thinking maybe the driver had locked the bus and was still inside the location. I turned, took two steps away from the bus at which point the engine revved and the bus pulled off.... I am now, running along side the bus waving my arms frantically, knowing full well this driver as well as the passengers on board can see me. He did not slow down nor stop and continued to enter the highway leaving me stranded in an unfamiliar place, knowing no one and without my medications (HBP/HC) along with other health issues; and basically not even knowing where I was at that time. I have since found out as stated. I have notified Greyhound Customer Service/Complaint Department and Baggage Claim Department . I am also sending a Certified Letter to Dallas Corporate Headquarters with a detailed account of what transpired after being left behind.
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Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1157309 is a subjective opinion of poster.
0 comments
1.4
Details
My bus schedule number on ticket read 3792 but there was no bus at the bus station with that number, so I asked the driver of bus 6538 if his bus number was what was on my ticket.He glanced at it and said, " Put out your cigarette and get your ### on the bus. I leave...
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Author
Location
Fort Pierce, Florida
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1153385 is a subjective opinion of poster.
0 comments

Greyhound - Can’t be trusted absolutely discusted

1.0
Details
------------------------------------------------------------- First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere far. I called greyhound and asked them what are your pet policy for people with emotional disability . No certificate needed you don't need a cage and must carry the dog and no one should question u why u have the dog. When I gave me ticket to the driver I asked since it's my first time do we get assigned seat?? He said * as long as you don't sit next to me* it wasn't funny so when he saw my face he started to laugh about it. Me my mom and my dog got on the bus ignoring his non funny joke. We stopped 4 different places and every time he made the stop I went out to walk my dog and give her water. Right when we were about to leave on the fourth stop the driver came to our seat and questioned me * what is that?? I said it's a service dog. He said really?? You sure?? I was embarrassed how he questioned me in front of all the passengers. I was very upset and told him do you want to see my medications??? I was told I can carry my dog and I asked about the policy of service dog already. The driver stared and me and went back to his seat. I was totally uncomfortable and couldn't believe why he question me now after 4 hours of the ride with all the stops I took the dog out?? And why he Couldn't take me aside and ask me without everyone looking at me. While he drove I called greyhound and wanted them to know what happened to me and while I was on the phone the gentleman in back of me went to the driver and said That Asian girl is making a complaint about the driver because he's black and I'm being racist. I ignored what he said and started to talk to the rep in the complaint department while I was talking to her the gentlemen instigated the other passengers that I'm a racist *** we all black that's why she's like that people like me give bad taste to black people im messed up and so on with all the negative comments about me. This lady got up on her seat and started to scream at me and started to verbally attacking me.my mom was scared something will happen to me. I told her how is it racist when someone feels uncomfortable and wants to make a complaint?? I never said a word about black people. I screamed at her back You are being racist to me attacking me because I'm Asian!!! I told her I have the right to complain about what happened to me this is free country. I was being attacked from the guy in back of me and the other lady through out the ride. While the guy kept saying all these horrible things to me I smelled alcohol and I asked my mom she said he smelled alcohol ever since we left the stop before. We were very scared for our life they wouldn't stop harrassing us. I thought it will end and all of sudden the driver said on the mic * excuse me if you want to make a complaint my name is KEVIN AND HE SPELLED HIS LAST NAME on the mic. He again said everyone don't worry she is getting off the next stop to rochester. I was totally shocked thinking I was safe in this bus with a professional driver this was totally out of line. Driver didn't stop the other passengers harassing me and now he's instigating adding more problems. I was having a severe panic attack wanted to get off couldn't stop shaking had to double my meds.I called my boyfriend please call greyhound because I can't right now and please call 911. As soon as I got off I was trying to get my bag when the same lady ran to me and tried to attack me. Thank god three security guards saw that and pulled her away. The lady Mariah that works for the trail way in rochester saw the whole thing. The guy who kept harassing me from the back seat came out from the bus standing in the steps screaming at me threatening me he will kill me. I was bullied, harassed and threatened in the bus and outside the bus. The driver Kevin pulled me aside and tried to talk to me and for the first time trying to be nice to me. Im sorry but HE DID NOT DO HIS JOB correctly he should've handled the situation differently instead of telling everyone that don't worry That lady getting off the next stop and go complain to greyhound my name is Kevin R ***N . I told him you were not being professional you seen my dog the whole time you instigated and caused all the problems. I was scared for my life and my mom this was a horrible bus ride and to think I was gonna be safe with the driver??you let other passengers bully me and harass me?? All of you were bullying me because I was Asian. No I will not let this go! That guy who sat back who couldn't stop harrassing me had alcohol breath!!!! This was a nightmare I paid to take my mom for Father's Day to spend time in rochester with her family and this is what happened to us. The worst part was the driver still let those passengers stay on the bus and drove off with new passengers that got on. How can you be safe in the bus with those passengers that attacked me and my mom because we were Asians,?? And one of the guy had alcohol breath!!!??? I will not stop until I get justice. I am still shocked and emotionally distressed about what happened. I am still waiting for someone to call me from greyhound . I hope they have recording of that lady screaming at me while I try to talk to greyhound complaint department. NO ONE SHOULD DISCRIMINATE AND BE TREATED THIS WAY. Update from June 18 2017 when me and my mother was discriminated, harassed and threatened in the bus.I was told by Darryl , Eric and Myron from Greyhound they would give me some kinda of Refund if I don’t file a claim. As soon as I emailed them back I’m not going to file and I just want to get compensated of the horrible experience we had. I never got a response from them. I left so many messages on their phone and emails and still being ignored. I finally got even speak to Eric and Darryl on the phone and they gave me their word they will give me a refund but still nothing in the mail and when I tried calling back none of them called me back. What kind of mistreatment is this??!! Just absolutely disgusted by this company. First time and last time with this company.I will make sure everyone knows what kind of people they are and how UNSAFE IT IS IN THE BUS. No wonder they have the worst customer reviews **ps I WANT TO THANK THE LOVELY EMPLOYEE WHO WITNESS THIS FOR HER THOUGHTFUL LETTER TO ME IT TOOK ALOT OF COURAGE TO WRITE TO ME I WILL PERSONALLY THANK HER.
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Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1140834 is a subjective opinion of poster.
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Greyhound - Horrible

1.7
Details
Stuck in Louisville 10 hours, incoming bus driver very rude, he was at his limit for driving hours, gathered crowd to tell us that this happens all the time and we should all remember this experience. People constantly coming into terminal begging and harassing clients.
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Author
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
Review #1136080 is a subjective opinion of poster.
0 comments

Greyhound - Bad trip

We went on greyhound bus because am track was more expensive and so I went on the bus the driver was a obese black women so we started on the trip we sat in the front it was fine for the first 10 miles until she reclined her seat we kept telling her to put the seat up but she won't know put the seat up claiming that she had to because she is a black women who is obese and she needed the seat reclined for comfort so I went off at the next stop and had to take am track to the destination
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Author
Service
Greyhound Vehicle Driver
Pros
  • Price
  • Cheap
Cons
  • No service for purchased ticket
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
Review #1132924 is a subjective opinion of poster.