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Greyhound - Can’t be trusted absolutely discusted

1.0
Details
------------------------------------------------------------- First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere far. I called greyhound and asked them what are your pet policy for people with emotional disability . No certificate needed you don't need a cage and must carry the dog and no one should question u why u have the dog. When I gave me ticket to the driver I asked since it's my first time do we get assigned seat?? He said * as long as you don't sit next to me* it wasn't funny so when he saw my face he started to laugh about it. Me my mom and my dog got on the bus ignoring his non funny joke. We stopped 4 different places and every time he made the stop I went out to walk my dog and give her water. Right when we were about to leave on the fourth stop the driver came to our seat and questioned me * what is that?? I said it's a service dog. He said really?? You sure?? I was embarrassed how he questioned me in front of all the passengers. I was very upset and told him do you want to see my medications??? I was told I can carry my dog and I asked about the policy of service dog already. The driver stared and me and went back to his seat. I was totally uncomfortable and couldn't believe why he question me now after 4 hours of the ride with all the stops I took the dog out?? And why he Couldn't take me aside and ask me without everyone looking at me. While he drove I called greyhound and wanted them to know what happened to me and while I was on the phone the gentleman in back of me went to the driver and said That Asian girl is making a complaint about the driver because he's black and I'm being racist. I ignored what he said and started to talk to the rep in the complaint department while I was talking to her the gentlemen instigated the other passengers that I'm a racist *** we all black that's why she's like that people like me give bad taste to black people im messed up and so on with all the negative comments about me. This lady got up on her seat and started to scream at me and started to verbally attacking me.my mom was scared something will happen to me. I told her how is it racist when someone feels uncomfortable and wants to make a complaint?? I never said a word about black people. I screamed at her back You are being racist to me attacking me because I'm Asian!!! I told her I have the right to complain about what happened to me this is free country. I was being attacked from the guy in back of me and the other lady through out the ride. While the guy kept saying all these horrible things to me I smelled alcohol and I asked my mom she said he smelled alcohol ever since we left the stop before. We were very scared for our life they wouldn't stop harrassing us. I thought it will end and all of sudden the driver said on the mic * excuse me if you want to make a complaint my name is KEVIN AND HE SPELLED HIS LAST NAME on the mic. He again said everyone don't worry she is getting off the next stop to rochester. I was totally shocked thinking I was safe in this bus with a professional driver this was totally out of line. Driver didn't stop the other passengers harassing me and now he's instigating adding more problems. I was having a severe panic attack wanted to get off couldn't stop shaking had to double my meds.I called my boyfriend please call greyhound because I can't right now and please call 911. As soon as I got off I was trying to get my bag when the same lady ran to me and tried to attack me. Thank god three security guards saw that and pulled her away. The lady Mariah that works for the trail way in rochester saw the whole thing. The guy who kept harassing me from the back seat came out from the bus standing in the steps screaming at me threatening me he will kill me. I was bullied, harassed and threatened in the bus and outside the bus. The driver Kevin pulled me aside and tried to talk to me and for the first time trying to be nice to me. Im sorry but HE DID NOT DO HIS JOB correctly he should've handled the situation differently instead of telling everyone that don't worry That lady getting off the next stop and go complain to greyhound my name is Kevin R ***N . I told him you were not being professional you seen my dog the whole time you instigated and caused all the problems. I was scared for my life and my mom this was a horrible bus ride and to think I was gonna be safe with the driver??you let other passengers bully me and harass me?? All of you were bullying me because I was Asian. No I will not let this go! That guy who sat back who couldn't stop harrassing me had alcohol breath!!!! This was a nightmare I paid to take my mom for Father's Day to spend time in rochester with her family and this is what happened to us. The worst part was the driver still let those passengers stay on the bus and drove off with new passengers that got on. How can you be safe in the bus with those passengers that attacked me and my mom because we were Asians,?? And one of the guy had alcohol breath!!!??? I will not stop until I get justice. I am still shocked and emotionally distressed about what happened. I am still waiting for someone to call me from greyhound . I hope they have recording of that lady screaming at me while I try to talk to greyhound complaint department. NO ONE SHOULD DISCRIMINATE AND BE TREATED THIS WAY. Update from June 18 2017 when me and my mother was discriminated, harassed and threatened in the bus.I was told by Darryl , Eric and Myron from Greyhound they would give me some kinda of Refund if I don’t file a claim. As soon as I emailed them back I’m not going to file and I just want to get compensated of the horrible experience we had. I never got a response from them. I left so many messages on their phone and emails and still being ignored. I finally got even speak to Eric and Darryl on the phone and they gave me their word they will give me a refund but still nothing in the mail and when I tried calling back none of them called me back. What kind of mistreatment is this??!! Just absolutely disgusted by this company. First time and last time with this company.I will make sure everyone knows what kind of people they are and how UNSAFE IT IS IN THE BUS. No wonder they have the worst customer reviews **ps I WANT TO THANK THE LOVELY EMPLOYEE WHO WITNESS THIS FOR HER THOUGHTFUL LETTER TO ME IT TOOK ALOT OF COURAGE TO WRITE TO ME I WILL PERSONALLY THANK HER.
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Review
#1140834 Review #1140834 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound - Horrible

1.7
Details
Stuck in Louisville 10 hours, incoming bus driver very rude, he was at his limit for driving hours, gathered crowd to tell us that this happens all the time and we should all remember this experience. People constantly coming into terminal begging and harassing clients.
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Review
#1136080 Review #1136080 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service

Greyhound - Bad trip

We went on greyhound bus because am track was more expensive and so I went on the bus the driver was a obese black women so we started on the trip we sat in the front it was fine for the first 10 miles until she reclined her seat we kept telling her to put the seat up but she won't know put the seat up claiming that she had to because she is a black women who is obese and she needed the seat reclined for comfort so I went off at the next stop and had to take am track to the destination
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Review
#1132924 Review #1132924 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • Price
  • Cheap
Cons
  • No service for purchased ticket
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • Rude bus drivers Never on time
  • Worst Company Around

Greyhound - Driver falling asleep at the wheel

I was on a bus from San Diego to Phoenix. When I got to Phoenix the bus was delayed approximately 6 hours. I had to get to my destination so I changed my ticket I still was late I got on a bus from Phoenix to El Paso, and the driver was swerving and falling asleep at the wheel. When the driver was called out on his driving he said that it was windy outside so I checked my phone for the weather in that area the winds were only 6 miles per hour. Driver continued swerving and nodding off at the wheel so I called him out on his driving once again as no one else would. The driver took the next exit and stood up in his seat started walking toward the back of the bus saying who was yelling at me and I said that was me. The driver got very rude with me and said that his driving was fine , did I want to drive the bus I said no sir we all just would like to get to our destination safely. So the driver continued on and his driving did not improve. I feel as if I was put on that bus for a reason because it wasn't the bus I was supposed to take as I said I changed my ticket. The drivers driving did not improve I had to stay awake on the bus all the way to El Paso and watch the driver to make sure that his head was not drooping he was still nodding off and he was still swerving and still falling asleep at the wheel and still being very very rude. When we got to our destination in El Paso the driver stood up and said I got you guys here 10 minutes early looked at me and said are you sick I said no I don't know why he was pointing me out but I asked him his name and he ignored me and he continued on saying I never sleep. I have had nothing but problems with Greyhound the last time I took a bus with you the bus driver was rude to me and refused to drive the bus when I treated her the same way causing us to be 3 hours late for our destination. I'm not giving up on this if I'm not contacted by someone soon regarding this issue I will take it as high as I can. I'm not sure but I think the driver was continuing on to San Antonio. I feel as if Greyhound does not care about their customers you don't even search your customers you just look in the bag with a little flashlight somebody could have something on them with what's going on in this world today I would like to feel safe and so would everybody around me please contact me regarding this issue as I am taking it to the highest Authority thank you for your time I really do appreciate it. My name is Angela Brockman on my contact information is (619) 761-3713 or you can email me at Angela1 Brockman@ gmail.com. I look forward to hearing from someone very soon as I would like to rectify this situation thank you for your time once again.
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Review
#1125637 Review #1125637 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service
3.0
Details
I've never had a Greyhound driver or any other employee of Greyhound behave this way. But what could I do about it at the time? Not a thing she got to embarress and humiliate me as much as she wanted. Why? don't have any idea! thank you for your time, any details...
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Review
#1111194 Review #1111194 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • That i could purchase online
Cons
  • Angry bus driver
  • Attitude of bus drivers
Reason of review
driver complaint
Preferred solution
fyi
Driving North on the I-15 between Victorville and Barstow at aprox.9:45. Bus is behind us flashing lights and riding the bumper at 75 mph! We couldn't go any faster and couldn't change lanes (middle lane of three)because of traffic. Bus moves to the fast lane, passes...
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1 comment
Anonymous
#1368479

Yawnnnnnnnnnnnnnnnnn

Something tells me there's more to you story than you're letting on.

If this driver was so crazy, why didn't you call the police on them rather than post an online complaint.

Were the lives that could have been lost as a result of a crazed mad bus driver not on your mind?

Review
#1094642 Review #1094642 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver

Greyhound - Bad Experience with bus driver

4.0
Details
My name is Brenda coultress I had a bad experience with the bus driver I have a disability with walk and holding on to my luggage and carry on bag he rush me to get on the bus and was not willing to help me put it up on the compartment I do have mental problems I cry and had anxiety I do have a witnessed who heard and saw he's behavior I've been riding with gray hound for years and never had poor Service until today. Bus driver name Mejia Dallas Texas bus 640 heading to San Antonio at 12:30 pm date 7/10/17. My email is lindajoyx1@yahoo.com. Cell 214-212-2263
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Review
#1072345 Review #1072345 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Pros
  • Bus drivers attitude
Cons
  • No help for disabled
Reason of review
Poor customer service
Featured
2.4
Details

Update by user Jul 26, 2017

As of this writing, today 7/26/17, I have not received total reimbursement for all items stolen while taking a trip with Greyhound. They have not contacted me with regard to the above. When I submitted my forms to them on 6/18/17, I was told that I would hear from the...

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1 comment
Anonymous
#1509862

Right On! That pretty much perfectly describes what riding on Greyhound is like in one sentence!

Review
#1066123 Review #1066123 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Cons
  • Rider experience from dc to richmond
  • Life was in danger eight hours for bus
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • Travel In Comfort Is A Lie
  • Resolution is slow with hound
2.0
Details
I am an Asian-American college student who has been a loyal customer to Greyhound. I want to inform you of a rather disturbing incident that I experienced yesterday morning (4/24/17) at the Springfield, VA station. I was waiting for my bus at the Springfield station,...
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Review
#1039057 Review #1039057 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Cons
  • Rude staff
  • Attitude of bus drivers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Offending Comments
  • Racist Driver

Greyhound - Vehicle Driver Review

1.0
Details
I was supposed to take a greyhound bus this morning that was set to leave at 5:20 am I took an Uber to greyhound and arrived at 4:00 am they were not open so me and my companion waited outside for an hour until she arrived at 5:00 am When it was time to weight my bag and get my ticket I told the greyhound employee my boyfriends conformation number first then mine she told me my ticket had to be printed which was not true and told me I had to give her 20 in cash she did not ask if I had another confirmation number she just kept telling me I needed 20 in cash i didn't have cash so I ran outside and went looking for an ATM I didn't find one so I returned and begged her to allow me to pay her with a credit card she said it wasn't possible so I desperately asked the people around me if they had 20 But the bus driver had arrived and and I begged him to wait so I could try to get a 20 he completely ignored me told me he had to leave and eventually left. The employee then told my boyfriend after trying to get a new ticket that I gave her the same confirmation number twice and that's why the computer said I had to give her 20 in cash I know that I gave her the right number and I do not understand why she would ask for 20 in cash and not ask if I had a different confirmation number as there were two of us and It was obvious that we couldn't both have the same confirmation number. I was supposed to take a 5:20 am greyhound and now I have to catch one at 11:00 am that is an enormous unnecessary inconvenience, I didn't plan on having to pay to catch a taxi back home , if a taxi didn't randomly show up I would have been stuck at the greyhound station till 11 when the next bus arrived not only did I waste money taking an Uber to the greyhound early this morning but I had to pay for a taxi home and have to catch another Uber back to greyhound at 10 to catch the 11 bus . This is the second time something unnecessary and outright disrespectful has happened to me because of the same greyhound employee I am completely disgusted by the lack of morality and respect that the employee showed and after my trip today I do not plan on ever taking a greyhound again I do not want a 20 greyhound voucher I want to be compensated for my expenses.
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Review
#1037202 Review #1037202 is a subjective opinion of poster.
Service
Greyhound Vehicle Driver
Reason of review
Poor customer service