I booked my one way trip from Victorville to Santa Ana on 6/9/18. I booked this trip for this day and time so I would be able to attend my friends memorial service, which I ended up missing due to Greyhounds 2 hour late bus and the driver deciding to change the order the stops.
Here is what happened:
The scheduled time of pick up in Victorville was 10:45am Saturday, June 9th. The bus arrived at 12:30 pm with no explanation or apology from the driver. Not only was the trip delayed 2 hours from the start? I don't know why.
Then the driver decided on his own no explanation again to stop in Anaheim first before Santa Ana? Why? The schedule clearly states the order of the stops and it is Santa Ana first then Anaheim. They are close enough that my ride could have easily picked me up in Anaheim or Sanat Ana but because the scheduled stops are Santa ana then Anaheim I chose Santa Ana.
So after waiting for people to get off and get their bags he got back on the bus and announced that he stopped in Anaheim first to save time. WHAT!!!! Save whose time?
Lousy customer service and lousy service in general if I could give them a - star rating I would.
To make a long sad story short I missed my friends memorial service. I will be looking into a different transportation service for all of my future trips.
Product or Service Mentioned: Greyhound Bus Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Greyhound Cons: Poor service.