State: Illinois City: Chicago Clear all filters (9 of 592 reviews match)
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Stuck for over 3 hours at St. Louis terminal with no assistance from anyone at the Greyhound counter, the Customer Service line hung up on me and the complaint line was of absolutely no help. Baggage handler told us they had no driver. How does a bus company have no...
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I suppose to take the bus from Minneapolis, MN to Chicago, IL, Atlanta, GA, and Jacksonville, FL. By taking bus 4973 (Minneapolis MN to Chicago IL) I arrived to Chicago IL late at 11:50 pm and the bus (Chicago IL to Atlanta GA) departed at 11: 50 pm, the same time bus...
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3.0
I liked
  • Overall service outside chicago
I didn't like
  • Service in chicago
#677325
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I purchased a trip for our son to come home for the 4th of July weekend. He loaded bus in Milwaukee, WI., to Chicago. Then, transfer in Chicago; for Ann Arbor, MI. The bus from Milwaukee was an entire hour late did not arrive until 7pm. The transfer bus in Chicago...
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I didn't like
  • Son stranded in chicago
#660361
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Greyhound Bus Service Review

Greyhound
#889345
1.4
Got rerouted in St Louis for over booking today then they reprinted my ticket and I have to show ID what this is *** very disappointed in you
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Greyhound Bus Service Review

Greyhound
#838782
thirty-five minutes late from tampa to orlando
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Well my complaint pales in comparison to some of the ones I have just read! Evidently Greyhound needs a complete makeover! Of course customer service seems to be outsoursed to India since every CS agent I spoke to had their share of problems with English. The...
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reneekatz
reneekatz

'Greyhound is a pretty indispensible service' that is EXACTLY WHY they get away with everything they do. Someone needs to fix this ***.

Anonymous
upset

They've been around for 80 years...That is the problem. They think they will be around for 80 more...Not with this type of incompetence.Read the petition against them on Cha...

Our friend who does not speak English was traveling from Chicago to Indianapolis. We left him at the terminal 30 min before scheduled departure. He called us at time of departure-no bus. We tried to call the terminal-nobody picks up, the "mailbox is full' message....
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I left Florida on Friday on a journey of three days, proceed very bad times do buses with fecal odor due to lack of cleanliness, drivers who took off the air because they were cold and worst terminal step in Chicago il. DISCRIMINATION against there were some people who...
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I wrote this letter to Greyhound after a horrible experience in December. It took them 10 weeks to process a response to me, and they just gave me a $20 non-transferable voucher to Greyhound. HAH! I tore that up - never using their business again. You live you...
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