I want to share this experience with everyone who is ever planning to use Greyhound bus. This is so outrageous that I am afraid people would not believe me. But I promise - this is the truth without exaggerations. Here is what happened: I was waiting to board a bus from New York to Baltimore at around 7pm. Greyhound representatives told me to wait in the wrong line, so when I finally found out that my bus was to depart from a different gate I was probably the last person to board the bus since all the passengers were already inside. It was only me and the bus driver to whom I presented my ticket. The bus driver started to look at me with a look of a bully -as if he wanted to pick a fight. I asked him if anything was wrong. He told me he was not letting me into the bus because I looked "agressive". I thought it was not for real. To say I look agressive is equivalent to saying I "can fly" - there is not an agressive cell in me - I am a classical musician, I have a good education, was raised in Europe, I have good manners, I am a linguist and I also work with computers. The bus driver on the other hand definitely looked agressive - if I saw him on the street in the middle of the night I would run quickly. The bus driver closed the door in my face. I quickly ran for the management. The manager came, talked to that bus driver, and told me I could now board the bus. When I did my second attempt - the bus driver pointed his finger right in my face saying it was the last time he would let someone like me into the bus. I asked the driver to take his finger away from my face, to stop harrassing me and to let me into the bus. The bus driver said he was the boss here, he quickly turned away, went to "His" bus and took off leaving me stranded in New York at night.
It is not that bus driver that I want to talk about. Yes, I am sure abuse, fights, bullying is something he was rased up with. What I am upset about is how Greyhound handled my complaint. They "investigated" for months and wrote me a letter that Greyhound "does not allow aggressive people into the bus". I wrote several more letters to them and their response was the same.
I don't think I was humiliated more by anybody, any company in this world than by the way Greyhound treated me. Imagine an intelligent, sofisticated, nice person, not looking strange, not drunk or anything of that sort. And imagine a monster who looks scary, probably on drugs, uneducated, rude, nasty, a bully not letting someone like me on "his" bus. What company would not even consider the customer's point of view, and would simple take a side of an animal. My case was not even open to interpretations - it was clear beyound a shadow of a doubt.
I will tell everyone I know, every organization I know NOT to deal with Greyhound. And why would one even have to use them? There are so many new bus companies, like "Megabus" - that are very respectful, non-expensive and provide decent service. I would not be surprised if Greyhound went out of business. They deserve it.
Product or Service Mentioned: Greyhound Bus Service.