My luggage of 2 bags was taken and checked by the Greyhound Agent in Missoula, MT on July 8, 2016 when I began my journey. One bag was returned to me at my destination (Columbus, GA) over a week after my arrival and I am still waiting for the return of my second bag. I have filed a claim (July 15, 2016) and have followed up with Greyhound numerous times by phone and email with no satisfaction. Even though I am providing a "tracer" number, I have been told repeatedly that this number is "not in the system" and nothing can be done until the number is assigned. The "tracer" number assigned to me on July 22, 2016 is 2158-9222.
Many others have complained about the drivers and the station agents so my experience is sadly typical. They don't care to put it simply. It's so obvious that the customer service motto is "When you're gone there will be another in line to take your place."
How can a company with such poor customer service possibly stay in business??
Product or Service Mentioned: Greyhound Baggage Policy.
Reason of review: Problem with delivery.
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.