State: Michigan City: Grand Rapids Product: Greyhound Customer Care Clear all filters (1 of 53 reviews match)

Greyhound in Grand Rapids, Michigan - Terrible Customer Service

Spent over an hour on hold. Requested refund - they didn't respond until 4 months later to say they denied the request. I called after getting their denial letter, they said they would mail a check and I would receive in 7 - 14 business days. 3 days short of an entire month later, no refund. I call to ask, they tell me I called a month later than I actually did and I have the phone records to prove it. Then they told me "it's in the mail" - then someone else said "no one ever requested anything for you" - so just round and round talking to numerous people with multiple people lying to me. I asked to talk to a supervisor or manager - that didn't happen. I will never use them again. This was just terrible.
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#884790 Review #884790 is a subjective opinion of poster.
Greyhound Customer Care
Reason of review
Poor customer service

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Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
(800) 231-2222
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