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1 comment
The bus had a wiper blade malfunction. We are sitting in a restaurant parking lot for over 3 hours waiting for a rescuse bus. I guess that the drivers are not required to check the bus to ensure that all components operate
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Anonymous
#1710346

WHEN IS THIS DISGUSTING COMPANY GOING TO FINALLY GO OUT OF BUSINESS? THEY ARE A DISGRACE AND A SCOURGE ON OUR COUNTRY FROM COAST TO COAST! THEY ARE ONLY A SMALL STEP ABOVE HIT...

Author
Location
Minneapolis, Minnesota
Reason of review
Poor customer service
Preferred solution
Full refund
Review #1573099 is a subjective opinion of poster.
0 comments

GREYHOUND WILL STEAL YOUR MONEY.

1.0
Details
In short, Greyhound stole $150 from me. I booked my ticket months in advance, only to find out a month before that I couldn't make the date I'd scheduled. (December 30th.) Customer service told me to call them or to go to a station, and their Facebook page stated that they could reschedule me there as well. I have no access to transportation, so going to a station was not an option for me. The social media page started ignoring my messages after December 7th. I called in to reschedule, and the man I spoke with pulled my ticket up and asked me to wait a few minutes while he "checked something." He kept repeating, "Please stay on the line," every so often for about five minutes before hanging up on me. I called again and spoke to a woman, only to have her tell me that they don't reschedule on the phone. Then, I got on their live chat on the greyhound website to verify that and was told that their policy does state that you can reschedule over the phone. So, this woman lied to me. The third time I called, I heard, "Hello, thank you for calling Grey-" and the line went dead. Presumably because the guy hung up on me, just as the first person had. The next time I called, I was told that there was an issue with my ticket and the ONLY way I could reschedule was to go into a station and do it. I thanked the woman and called back, asking to speak with a manager. After explaining the situation to the manager and stating that I'd been saving up for my ticket for a whole year before purchasing it, I was still told that my only option was to go into a station. I asked if I could get a refund due to the fact that they couldn't reschedule me on the phone and I couldn't get to a station, and was told no. Their social media page has yet to respond to me, despite three requests to reschedule through them. (Note that I'd contacted the social media page before calling five times, and all my calls were spread out over a week rather than back-to-back. I also ALWAYS make a point to be polite because customer service is a *** job, so I wasn't hung up on because I was rude.) In short, Greyhound has treated me like garbage, refused to help me at all despite the fact that they can't do what was promised upon purchasing my ticket, and has refused to refund me.
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Author
Location
Minneapolis, Minnesota
Cons
  • Rude people
  • No refund
  • No service for purchased ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full refund
Review #1158432 is a subjective opinion of poster.
1 comment
Here's the president of Greyhound. Send him a letter telling in detail what happened & how you want it resolved. Include copies of receipts, bag checks, etc. David Leach, president Greyhound Bus Lines Box 660362 Then contact your state's County Attorney Dallas, Tx...
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Anonymous
#1224409

Sorry. "Federal Motor Carrier". I contacted them & got results.

Author
Location
Gilbert, Minnesota
Review #933081 is a subjective opinion of poster.
0 comments

Short Review on August 28, 2016

Most greyhound passengers are ***. And are very difficult. No wonder greyhound customer service as a whole is so bad. Look who they are servicing.
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Author
Location
Hinckley, Minnesota
Reason of review
Poor customer service
Review #908843 is a subjective opinion of poster.
0 comments

Greyhound - Bus Service Review from Saint Paul, Minnesota

i am a 20-yrs veteran police officer .. i travel (civilian clothing) via grayhound bus lines to visit my mother, who suffered a stroke .. i purchased a round trip ticket at a price, i felt was reasonable .. to my surprise i was disarmed at the terminal (check-in) after declaring my firearm .. even, yes even, after customer service told me to display my police badge & transport my firearm securely in my luggage (under the bus) .. to my knowledge, texas penal codes sections 30.06 & 30.07 (prohited conceal & open carry) don't apply to LEO (law enforcement officer) .. in case of a criminal offense (crime) that occurs in the officer's view & in the middle of no-where, how is he/her (officer) suppose to maintain the public peace & protect the citizens traveling on the bus??
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Author
Location
Saint Paul, Minnesota
Reason of review
Poor customer service
Review #807988 is a subjective opinion of poster.
1 comment
1.0
Details
***WARNING*** if you are planning to take a trip on this cheap company please read this review. You'd rather walk from Dallas to Chicago than riding on of their buses. I bought a ticket from El paso TX to Ciudad Juarez for 10:45pm. I arrived to the station 10:00pm ...
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Anonymous
#1126834

So glad! Please sue them! They are absolutely horrible.

Author
Location
Saint Louis Park, Minnesota
Reason of review
Bad quality
Review #772219 is a subjective opinion of poster.
0 comments

Greyhound Staff Review

Este chofer es muy grosera no me quiso ni decir su nombre la.....
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Author
Location
Bloomington, Minnesota
Reason of review
Poor customer service
Review #754919 is a subjective opinion of poster.
2 comments
1.0
Details
Greyhound Complaint On Friday August 14th I was denied boarding a Greyhound bus in Holland, Michigan for a ticket I bought and was confirmed by the ticketing agent and the driver. The bus was my connection to the Chicago airport where I had a flight back home to...
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Anonymous
#1391431

Same Ian happening to me except there was no bus to board due to a delay and they couldn’t stick me onto another bus to get me to Vegas sooner so I may catch my flight. I’m on...

Author
Location
Minneapolis, Minnesota
Cons
  • Customer service
  • No service for purchased ticket
  • Denied boarding
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
Review #685714 is a subjective opinion of poster.
0 comments

Greyhound Bus Service Review

1.0
Details
Greyhound has the worst customer service possible. A mistake was made in purchasing a ticket and they are doing nothing as it was non refundable. All i wanted to do was change the day and they would not allow it, as it was not 24 hours prior to boarding. Will never use Greyhound again.
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Author
Location
Minneapolis, Minnesota
Reason of review
Problems with payment
Review #631429 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

2 comments

Greyhound in Minneapolis, Minnesota - A $250 "inconvenience"

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won't know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email "we apologize for the inconvenience". An inconvenience? $250 worth of tickets that I can't use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong???
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Author
Location
Minneapolis, Minnesota
Review #168362 is a subjective opinion of poster.