State: Minnesota City: Minneapolis Product: Greyhound Bus Service Clear all filters (4 of 428 reviews match)
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The bus had a wiper blade malfunction. We are sitting in a restaurant parking lot for over 3 hours waiting for a rescuse bus. I guess that the drivers are not required to check the bus to ensure that all components operate
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1 comment
Anonymous
#1710346

WHEN IS THIS DISGUSTING COMPANY GOING TO FINALLY GO OUT OF BUSINESS? THEY ARE A DISGRACE AND A SCOURGE ON OUR COUNTRY FROM COAST TO COAST! THEY ARE ONLY A SMALL STEP ABOVE HIT...

Review
#1573099 Review #1573099 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
Greyhound Complaint On Friday August 14th I was denied boarding a Greyhound bus in Holland, Michigan for a ticket I bought and was confirmed by the ticketing agent and the driver. The bus was my connection to the Chicago airport where I had a flight back home to...
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2 comments
Anonymous
#1391431

Same Ian happening to me except there was no bus to board due to a delay and they couldn’t stick me onto another bus to get me to Vegas sooner so I may catch my flight. I’m on...

Review
#685714 Review #685714 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Customer service
  • No service for purchased ticket
  • Denied boarding
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Not Allowed On Bus
  • Due A Refund
  • Travel Plans Ruined

Greyhound Bus Service Review

1.0
Details
Greyhound has the worst customer service possible. A mistake was made in purchasing a ticket and they are doing nothing as it was non refundable. All i wanted to do was change the day and they would not allow it, as it was not 24 hours prior to boarding. Will never use Greyhound again.
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Review
#631429 Review #631429 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Problems with payment

Greyhound - A $250 "inconvenience"

I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I won't know what specific day we are traveling until about 2 weeks ahead of time, and I saw that the fares are much lower if you buy at least 21 days ahead of time as opposed to a walk-up fare, 7 day advance or 14 day advance purchase. I studiously read the fine print on the Greyhound website before purchasing, which stated that you can take a later bus than the time listed on the ticket as long as you pay a $15 exchange fee per ticket. Just in case, I placed an email (the day before I purchased the tickets) to their customer support team. She (Linda H.) told me that was the case, that I could take a later bus with a $15 per ticket charge. But….now when I emailed them them this week (the very same lady who told me I could leave after the departure date on the tickets with only a $15 per ticket penalty) now tells me that the tickets MUST be used by January 24, because they are e-tickets (they are saying these cannot be changed) but will call tickets can. I tried to get them to change the tickets to will call, but they refuse to do so. I was told in an email "we apologize for the inconvenience". An inconvenience? $250 worth of tickets that I can't use based on a technicality, when a representative from Greyhound specifically told me in an email that this was fine to do? After going back and forth with many emails, going nowhere, they are now telling me to call customer service. Any ideas on how this can be resolved satisfactorily and how I should persuade customer service that this is just wrong???
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2 comments
Review
#168362 Review #168362 is a subjective opinion of poster.
Service
Greyhound Bus Service

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts