420 Richards Blvd, Sacramento, CA 95811
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I was nearly assaulted by staff

Hear me out

86894 bus number

Sacramento to LA 11 pm delayed 45 minutes

Driver first told me move bag off seat which I quickly moved.

I said yeah yeah I’m putting my charger in the socket to charge my phone

He repeated me mocking “yeah yeah yeah”

He stood exactly six inches from me while I put my bag up

He wouldn’t move and he was staring at my breast aggressively

I was extremely intimidated and uncomfortable

Then he passed by me again this time bullies for because he thought my sweater was touching the seat next to me

Driver told me to “take it outside repeatedly 5 times “ for having sweater touching seat next to me. I took it off and he still acted furious.

I felt my life was in danger at this point

Manager ruby Said I couldn’t record it was illegal

Ruby manager said I couldn’t record wanted to take my phone when Recording was off

Driver announced to the staff: “ don’t say anything she’s recording”

Manager ruby asked to check my phone to ensure I wasn’t recording

I said I don’t feel comfortable I have personal photos

She said she I had to hand over my phone and I refused

She said I had to be ready to get kicked out of the station for recording

She said if I didn’t hand I’ve my phone I would be kicked out of the bus.

She insisted I could get on the next bus to Los Angeles at 3 AM

Driver didn’t let me board bus.

Ruby went “on break” before reissuing ticket lights off at counter

they took my original ticket. I never got a return ticket to LA I waited 1 hr for ticket with information desk lights off.

They took my ticket. Was left without ticket was forced to purchase air flight home.

Called greyhound customer service and they were closed

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Greyhound Cons: Disgusting.

  • rude employee
  • rude lazy ripoff
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brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.


Just be grateful that you didn't come down with a bad case of headlice from the seats. Consider yourself lucky. And I am going to encourage you to never ride Greyhound again.