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Greyhound in Manhattan, New York - *** trip for 7.5 hours

1.0
Details
Bus departed from port authority smelling like *** , After a while The smell was so bad I felt like throwing up. We told the driver , he said when we reached Albany They will clean it, All they did was spray in the bus but nothing was cleaned the smell was like We are sitting in the toilet all of us with no option for air or any exchange of air. When mention to the driver he was laughing and said it’s always like that’s a greyhound bus
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Review
#1645627 Review #1645627 is a subjective opinion of poster.
Pros
  • Drivers who made me laugh by telling jokes
Cons
  • Poorly kept stations
  • Shabby bus and the worst customer service
Reason of review
I feel sick to the stomach, Nauseous and a crazy headache
Loss
$1000
Preferred solution
Full refund
Tags
  • Greyhound Is Trash
  • Horrible Service All Together

Greyhound in Jamaica, New York - Very bad

1.0
Details
confirmation # 3978535001 3978535002 was told by the greyhound customer service rep that bus would be leavings at 2:25 harrahs. come to find out us left bus terminal at 11:15. had to by another ticket from NJ transit for another 78.00. called 849 8966 was put o hold and then disconnected and called back and rep hung up the phone. I will never ride on greyhound bus again . and i will tell friend and family not to ride also.
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Review
#1645091 Review #1645091 is a subjective opinion of poster.

Greyhound in Manhattan, New York - Worse Experience

1.0
Details
I bought two round trip tickets from New York to Bally's. The time was incorrect. The bus driver did not let us get on the bus after standing online for 2 hours. He said our ticket has to have the exact time. I had to purchase full-price tickets all over again. When I contact Greyhound for a refund the rep said they don't do refunds and she put me on hold and never came back on. The end results I lose my money and they don't care as long they rip off their customers.
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Review
#1609546 Review #1609546 is a subjective opinion of poster.
Pros
  • Only bus to the casino
Cons
  • Rip off customers
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

Greyhound in Brooklyn, New York - Late bus

1.0
Details
Not on time to none of the stops thy never cleaned the bathroom so we sat on a bus that smelled of urine the whole time that was a bad look for your company
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Review
#1573839 Review #1573839 is a subjective opinion of poster.
Cons
  • Not worth the money
Reason of review
Bad quality
Loss
$25
Preferred solution
Price reduction
I have a death in the family and cannot leave
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3 comments
Anonymous
#1568386

My friend, I am sorry to tell you that Greyhound does not refund money on tickets. They are cruel and heartless and they do not care that your family member has died.

And they do not care if you were in an accident and broke your leg and cannot travel either. This company's policies are disgusting and shameful.

I don't think that anyone should ever buy an advance purchase Greyhound ticket. Only buy the tickets if you are 100% sure that you can take the trip, and after you have already arrived at the station a couple of hours to and hour before it is time to leave.

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Review
#1364591 Review #1364591 is a subjective opinion of poster.
1.0
Details
I am on a Greyhound bus right now number 2510. Holy *** this bus smells so bad. The bathroom toilet is open and has to piece that covers that hole that everything goes down . I have asthma and am literally stuffing my head inside my Carry on bag because my lungs are...
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2 comments
Anonymous
#1534484

One time I was riding the Greyhound bus to Los Angeles and we were somewhere out in the desert in either Arizona or California and It was extremely cold on the bus and I was freezing, so I had my jacket pulled up over my face with just my eyes peeking out to try to stay warm. The lady sitting next to me said "Ok, I know that I stink, Ok?" and I didn't think that she stunk but I was just absolutely freezing and shivering.

I have been on many a Greyhound bus that had the same problem that you are experiencing. It makes it even worse when they circulate the air from the bathroom around the bus, and it you smell it and it gets on you from the vents underneath the windows. you know every time that somebody goes because you can smell it being circulated on to you. So no matter how clean you start out your trip with nice clean clothes on, you end up looking and smelling like a vagrant after a very short period of time.

I think that Greyhound could make alot of money if they installed pay showers in it's major stations, where it would be like a truck stop where you can pay like $10 for a shower and your own private toilet to use. Greyhound would make a bundle.

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Review
#1321874 Review #1321874 is a subjective opinion of poster.
Pros
  • Before i got on
Cons
  • As soon as i got on
Reason of review
Bad quality
2.3
Details
I cannot imagine what's happening with Greyhound buses. I am currently on a 6:30pm bus from NYC to Mt. Laurel, NJ. Today is Saturday, July 28, 2018. First, the bus was late because, "they did not have a driver for the bus and were waiting to get one." Finally a driver...
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2 comments
Anonymous
#1530437

You lay down with filthy, stinky, greyhound passengers, you get up smelling like one.

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Review
#1315601 Review #1315601 is a subjective opinion of poster.
Reason of review
Bad quality
1.6
Details
Greyhound bus 1:00p on Sunday July 8, 2018 from Ithaca, NY to NYC: starting with two obnoxious and unhelpful counter women at the Ithaca bus station. Then the bus: shabby, unclean, elect outlets did not work, a/c was harsh, two metal rings at the bottom of my seat...
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1 comment
Anonymous
#1543382

You talk about Greyhound being "Slow and Shabby" like it is something unusual, out of the ordinary. What you describe is typical of all Greyhound Buses.

Review
#1300525 Review #1300525 is a subjective opinion of poster.
Cons
  • Shabby bus and the worst customer service
Reason of review
Bad quality
Preferred solution
Price reduction
4.0
Details
My purse fell out in the overhead compartment on the bus
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1 comment
Anonymous
#1528848

my mama said that back in the 1950's when she would ride the bus that she used to climb up into the overhead bins and sleep up there. she said that she went inside the terminal and bought a tuna fish sandwich that was priced very high.

Back in the 80's she said that it was like paying $5 in today's money. She said that it was two pieces of cheap wonder bread with a very extremely thin spreading of tuna fish on it.

Review
#1298879 Review #1298879 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
Featured
2.8
Details
Greyhound - Usually OK - Today Terrible
7/3/2018. The bus has a bathroom which is faulty and the whole bus smells like *** and urine. Everyone on the bus, bus #86163, 6:39pm bus from NYC to Mt. Laurel, NJ, has a frown of disgust in their faces. The smell is so unbearable. It's so unbearable that I had to...
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2 comments
Anonymous
#1516886

Next time you should be sure to take along some air-freshener like Febreeze that eliminates the other, not just covers it up. Also maybe a can of Lysol Disenfectant for the Bathroom, to spray down the seat you are going to be sitting in, and possibly for the disgusting passenger sitting next to you.

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Review
#1295037 Review #1295037 is a subjective opinion of poster.
Reason of review
Bad quality