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Greyhound in Brooklyn, New York - Late bus

1.0
Details
Not on time to none of the stops thy never cleaned the bathroom so we sat on a bus that smelled of urine the whole time that was a bad look for your company
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Author
Location
Brooklyn, New York
Cons
  • Not worth the money
Reason of review
Bad quality
Loss
$25
Preferred solution
Price reduction
Review #1573839 is a subjective opinion of poster.
2 comments
1.0
Details
I am on a Greyhound bus right now number 2510. Holy *** this bus smells so bad. The bathroom toilet is open and has to piece that covers that hole that everything goes down . I have asthma and am literally stuffing my head inside my Carry on bag because my lungs are...
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Anonymous
#1534484

One time I was riding the Greyhound bus to Los Angeles and we were somewhere out in the desert in either Arizona or California and It was extremely cold on the bus and I was f...

Author
Location
New York, New York
Pros
  • Before i got on
Cons
  • As soon as i got on
Reason of review
Bad quality
Review #1321874 is a subjective opinion of poster.
2 comments
2.3
Details
I cannot imagine what's happening with Greyhound buses. I am currently on a 6:30pm bus from NYC to Mt. Laurel, NJ. Today is Saturday, July 28, 2018. First, the bus was late because, "they did not have a driver for the bus and were waiting to get one." Finally a driver...
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Anonymous
#1530437

You lay down with filthy, stinky, greyhound passengers, you get up smelling like one.

Author
Location
New York, New York
Reason of review
Bad quality
Review #1315601 is a subjective opinion of poster.
1 comment
1.6
Details
Greyhound bus 1:00p on Sunday July 8, 2018 from Ithaca, NY to NYC: starting with two obnoxious and unhelpful counter women at the Ithaca bus station. Then the bus: shabby, unclean, elect outlets did not work, a/c was harsh, two metal rings at the bottom of my seat...
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Anonymous
#1543382

You talk about Greyhound being "Slow and Shabby" like it is something unusual, out of the ordinary. What you describe is typical of all Greyhound Buses.

Author
Location
Ithaca, New York
Cons
  • Shabby bus and the worst customer service
Reason of review
Bad quality
Preferred solution
Price reduction
Review #1300525 is a subjective opinion of poster.
1 comment
4.0
Details
My purse fell out in the overhead compartment on the bus
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Anonymous
#1528848

my mama said that back in the 1950's when she would ride the bus that she used to climb up into the overhead bins and sleep up there. she said that she went inside the termina...

Author
Location
New York, New York
Review #1298879 is a subjective opinion of poster.
Featured
2 comments
2.8
Details
Greyhound - Usually OK - Today Terrible
7/3/2018. The bus has a bathroom which is faulty and the whole bus smells like *** and urine. Everyone on the bus, bus #86163, 6:39pm bus from NYC to Mt. Laurel, NJ, has a frown of disgust in their faces. The smell is so unbearable. It's so unbearable that I had to...
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Anonymous
#1516886

Next time you should be sure to take along some air-freshener like Febreeze that eliminates the other, not just covers it up. Also maybe a can of Lysol Disenfectant for the Ba...

Author
Location
New York, New York
Reason of review
Bad quality
Review #1295037 is a subjective opinion of poster.
0 comments
1.4
Details
Purchased ticket (conf number 76642683) on Greyhound.com Bus driver refused boarding saying that greyhound should not have sold ticket for his bus. That he rejects those tickets daily and only accepts tickets from Short Lines and Megabus. I was forced to use...
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Author
Location
Ithaca, New York
Cons
  • Sold the ticket that was not honored
Reason of review
Poor customer service
Loss
$250
Preferred solution
$250 and official apology from the officer of the company. Stop selling tickets that not honored and change your customer issue resolution practices
Review #1259586 is a subjective opinion of poster.
1 comment
1.0
Details
Every stop the driver was late added stops to my rout this company needs shut down every one there is stupid and i should get my money back cost me 3000
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Anonymous
#1528860

Maybe they should cut out all of those "45 minute meal stops at McDonalds". That would save an hour off of the trip right there. And they should probably cut out all of the sm...

Author
Location
New York, New York
Reason of review
Poor customer service
Review #1191330 is a subjective opinion of poster.
0 comments

Greyhound in New York, New York - Horrible Service

1.8
Details
My email to Greyhound that bounced back as undeliverable ... I am writing to inform you on how appalled and disappointed I am with Greyhound Bus Lines customer service - phone and how passengers were treated. My mother, a senior citizen, was scheduled to depart New York at 11 am to travel to Richmond, VA arriving at 6:30pm. The original bus never arrived/passengers never got any notice until the dispatcher finally got them a different bus that arrived/left around 1:30pm, 2 and 1/2 hours later than scheduled. Then only to have an unscheduled stop in NJ at 3pm, left without a driver for over 2 hours!!!! No notice except that an alternate driver from Philadelphia was coming. This is ridiculous!! No announcements to the passengers or any explanation?? I call customer service to figure out what couldve possibly gone wrong and yet again, I am told that they DO NOT HAVE THAT INFORMATION?? And when someone could finally give me some glimpse of information, I was told that the bus will now arrive at 10:30pm . 4 hours later than expected!!! A total of nearly 12 hours to get somewhere in 6 hours???? What kind of business are you running here??? This is unacceptable. The customer complaint representative informed me that compensation would only be guaranteed if the customer completed their journey!! For what? To deal with the same aggravation round trip?! I will tell everyone that I know to NEVER UTILIZE GREYHOUND BUS LINES EVER!!! Your company does not care about its customers nor anyone for that matter and that you are just there for the bottom line to rape customers of their hard earned money for UNSATISFACTORY SERVICE!!! Thank you for ruining my mothers first experience with Greyhound. You have lost a customer for ever!!
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Author
Location
New York, New York
Cons
  • Late depatures
  • Poor service
Reason of review
unreliable service
Loss
$110
Preferred solution
Full refund
Review #1083704 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

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Greyhound in Brooklyn, New York - Refund issue

1.0
Details
I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am very frustrated and disappointed with the customer service hotline that specializes with the refund. They are not helpful and when asked to speak with a supervisor or manager no one is around to accept my call. This is not good for business. I am at a point now to where I am ready to sue this company for a full refund. I do not even want a travel voucher in return anymore due to the lack of assistance and the long waiting period. My refund number is 127983. It should not take this long to receive anything and every time I call they keep stating they are waiting for the back end to put it in the system which makes no sense waiting from June-November and still nothing. I need to hear back from someone in charge regarding this matter. Thelma Tanner
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Author
Location
Brooklyn, New York
Cons
  • Greyhound
  • Customer service
Reason of review
Poor customer service
Loss
$202
Preferred solution
Full refund
Tags
Review #951676 is a subjective opinion of poster.