State: New York City: Brooklyn Product: Greyhound Customer Care Clear all filters (1 of 53 reviews match)
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Greyhound in Brooklyn, New York - Refund issue

1.0
Details
I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am very frustrated and disappointed with the customer service hotline that specializes with the refund. They are not helpful and when asked to speak with a supervisor or manager no one is around to accept my call. This is not good for business. I am at a point now to where I am ready to sue this company for a full refund. I do not even want a travel voucher in return anymore due to the lack of assistance and the long waiting period. My refund number is 127983. It should not take this long to receive anything and every time I call they keep stating they are waiting for the back end to put it in the system which makes no sense waiting from June-November and still nothing. I need to hear back from someone in charge regarding this matter. Thelma Tanner
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Review
#951676 Review #951676 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Greyhound
  • Customer service
Reason of review
Poor customer service
Loss
$202
Preferred solution
Full refund
Tags
  • BEWARE GREYHOUND BUS LINES
  • Greyhound Is Trash

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts