State: New York City: New York Clear all filters (9 of 592 reviews match)
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I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so...
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Arrival in NYC at 11:00pm, when scheduled arrival from Pittsburgh was 8:00pm. There was no explanation given. Stop times were extended (e.g. 10 minutes announced by driver became 35 minutes). I had important plans based on my return time and would at least have...
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3.3
#715251
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My daughter was recently left stranded at the Port Authority Bus Terminal during her Thanksgiving travel home! Her bus was one hour late and arrived 4 hours late to NYC causing her to miss her connection. After standing at the counter for 45 minutes, she was told they...
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Anonymous
bcall

yes, same happened to me, bus was over booked causing me to miss my connect home. Girlfriend had to drive 1 1/2 hrs to pick me up. Bus stop I was dropped at wasnt even a bus s...

reneekatz
reneekatz

Right on!! I feel exactly the same way as you do about Greyhound, everything you wrote is true. I encourage people whenever I can to not pay them and not use their 'services',...

Greyhound Bus Service Review

Greyhound
#569996
Greyhound bus left me at the rest stop. TWO HOURS AGO, and I'm still waiting for them to send someone!!
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Greyhound Bus Service Review

Greyhound
#562590
Taking bus from Ithaca to NYC. First off, bus was late almost an hour. Everyone waiting and no one to ask for help. Called customer service. They didn't know where the bus was and couldn't help. So the gave me another number. On hold for another 25 minutes. Gave up once bus finally came. Once on bus, outlets not working. Wifi not working. No wonder all the bad reviews. Never again Greyhound
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Yes Greyhound Bus Services owes me 2,000 of compansation money for losing my lost luggage 2/21/07 at Oklahoma City when boarding a bus 2/20/07 from Las Vegas attending NBA All Star Weekend.I had over2,000 of missing items and is disgusted of their poor customer...
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I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase, which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his...
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Anonymous
Zuzana

Hi Everyone that got robbed by Greyhound Lines, INC. I have moved few months ago from Los Angeles to Miami Beach and shipped 16 large boxes via Greyhound Lines, INC. 14 boxes ...

Anonymous
Lynn

Why wouldn\'t you keep the personal stuff with you?? Are you crazy?

This is a general complaint about how Greyhound operates. On Sun recently at about 12 Noon I delivered my grand-daughter to the Port Authority in NYC to catch a 12:30PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. ...
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Anonymous
Anonymous

My daughter's Grayhoud bus recently left her stranded at a closed bus terminal in the evening from overbooking. The worst part was that the bus driver said there would be ano...

Anonymous
Gregory Williams

I booked the Greyhound online from SanDiego to Sacramento. I was hoping to get as much time as I could with my daughter in Sacramento. My itinerary was from SanDiego, L.A., Oa...

I traveled on greyhound 8/2010 and the service was the worst. I wrote an email to the refunds department immediately. I did not hear from them unitl 2 wks ago. They stated that I would receive a refund, however, I called the number provided and you can never get...
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Anonymous
ablack

I totally agree with you on this buisiness I just sent a letter out to greyhound to the ce o of the company lol if they pay attention to it

Anonymous
road dog

Yeah greyhound is well know for passing the buck they are experts at phone tag they usually win every time. In between their daydreaming sessions