My email to Greyhound that bounced back as undeliverable ... I am writing to inform you on how appalled and disappointed I am with Greyhound Bus Lines customer service - phone and how passengers were treated. My mother, a senior citizen, was scheduled to depart New...Read more
I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so...Read more
Arrival in NYC at 11:00pm, when scheduled arrival from Pittsburgh was 8:00pm. There was no explanation given. Stop times were extended (e.g. 10 minutes announced by driver became 35 minutes). I had important plans based on my return time and would at least have...Read more
My daughter was recently left stranded at the Port Authority Bus Terminal during her Thanksgiving travel home! Her bus was one hour late and arrived 4 hours late to NYC causing her to miss her connection. After standing at the counter for 45 minutes, she was told they...Read more
Yes Greyhound Bus Services owes me 2,000 of compansation money for losing my lost luggage 2/21/07 at Oklahoma City when boarding a bus 2/20/07 from Las Vegas attending NBA All Star Weekend.I had over2,000 of missing items and is disgusted of their poor customer...Read more
I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase, which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his...Read more
This is a general complaint about how Greyhound operates. On Sun recently at about 12 Noon I delivered my grand-daughter to the Port Authority in NYC to catch a 12:30PM bus to Syracuse that she'd booked on line. From what she tells me the lines where horrendous. ...Read more
I traveled on greyhound 8/2010 and the service was the worst. I wrote an email to the refunds department immediately. I did not hear from them unitl 2 wks ago. They stated that I would receive a refund, however, I called the number provided and you can never get...Read more
Greyhound - Review about Bus Service from New York, New York
Greyhound bus left me at the rest stop. TWO HOURS AGO, and I'm still waiting for them to send someone!!
Greyhound Bus Service Review
Taking bus from Ithaca to NYC. First off, bus was late almost an hour. Everyone waiting and no one to ask for help. Called customer service. They didn't know where the bus was and couldn't help. So the gave me another number. On hold for another 25 minutes. Gave up once bus finally came. Once on bus, outlets not working. Wifi not working. No wonder all the bad reviews. Never again Greyhound
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