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Greyhound - BIG FAIL

1.0
Details
We did not make it to our destination city. We left Columbus ohio and had a transfer in Cleveland. When we were in line for the bus to NY from CLE we were told there was not enough room and would have to take the next bus. When we checked on the next bus's time it did not arrive to NY until 7 pm the next day! We were scheduled to come back at 315 am. There was not enough time in between when we got there and when we would have to leave. We were also going to be taken on a completely different route through buffalo where it had been snowing like crazy! Our original route was through PA! We were supposed to get into NY at 11 am. I can understand delays, but selling tickets that you do not have seats for is unbelievable! We were not the only ones that did not fit. There were at least 10-15 other people who were not able to fit onto the bus. We asked why this happened, and the CLE station blamed the ORD station for overbooking and told us there was nothing she could do. We asked for a refund and was told that she had no money, the station had no money, etc. I asked her how a business can not have money when people are purchasing tickets. She didnt have an answer. She passed our problem to the CMH station, and said we would have to get our money back from the station we came from. We took the next bus back to Columbus. After wasting 12 hours sitting in a dirty terminal with rude greyhound employees, we made it back to our hometown, asked them for a refund- and got the same answer "I don't have any money". As you can guess we were very mad and upset. We spent over $500 on tickets that were not given to us. We had purchased stuff ahead of time for our time in NY that we also lost money on! They kicked my husband out into the cold. They refused to help us and told us that WE had to call a number. We called that number and it says "the fastest way to get a refund is to check in at the counter". We play this to the guy at the counter who told us to call, and he says "not this counter". Well what other counter are we supposed to be getting a refund from?!! We go home. Finally get some rest, try calling Greyhound again to get this issue resolved and the manager says they cannot see our trip information for 24 hours and cannot help us. Also that they do not do refunds anyways, and the only thing she can offer is another set of tickets that we would have to shell out another $20 per person for. Why would we want to pay another $80 to not be able to get where we wanted to go?! (There are 4 of us, my parents purchased tickets separately) And waste our time?! We do not want other tickets, we want our money back. If this does not get resolved we are hiring an attorney. All i have read about Greyhound is how awful their service is, and I believe it. I wish we would have read reviews before purchasing from their horrible, robbing, company. Greyhound stole our money.
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Author
Location
Cleveland, Ohio
Service
Greyhound Bus Service
Cons
  • Refund policy
  • Bad service
  • Rude staff
Reason of review
Not as described/ advertised
Loss
$800
Preferred solution
Full refund
Review #1151131 is a subjective opinion of poster.
Featured
1 comment
1.0
Details
Greyhound - Horrible experience
Greyhound - Horrible experience
I supposed to leave Dayton, OH at 10,20pm the bus was full they toke only 2 passenger i dont know how Greyhound system works and we were forced to stay 2 more hours for 2nd bus to come, i payed for 15 hours trip, now im at Columbus, OH its 2,30am and they are telling...
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Anonymous
#1358950

Telling on "Facebook" doesn't mean anything and won't help.And unless you tell only truth, you are subject to libel accusations.You "don't know how the system works" . Here's...

Author
Location
Columbus, Ohio
Service
Greyhound Bus Service
Reason of review
Bad quality
Review #1082454 is a subjective opinion of poster.
0 comments

Greyhound - PATHETIC

1.0
Details
Hello, On Wednesday, May 25, 2016 I was scheduled to take a bus from Columbus, Ohio to Baltimore, MD with a transfer at Pittsburgh. I am a dental resident at The Ohio State University and this was my first time (And now definitely the last) using Greyhound. My bus was scheduled to leave at 5am for which I reported at the bus station at 4:15am. The staff at the counter were so rude and uninterested with what was going on and has a first time traveller I really need some guidance. Until 6:30 am we had no information as to where the bus was and I was still at Columbus bus station. Finally it was announced that the bus was 2 hours late! We assumed that we will depart at 7 am but the bus finally got in at 8am. The staff at the station would not even tell us what was going on. So my 5 am bus finally left at 8:30am ! My transfer from Pittsburgh was at 10:30am which I obviously missed because my bus reach there at 11:45. The next bus from Pittsburgh was at 3:35pm! I was left hungry, tired and stranded for another 4 hours on Pittsburgh Bus Station. They did not provide us any lunch coupons or anything and simply told us to sort it out at final destination. So far the delay in my journey: 6 hours! Finally I got on the Bus to Baltimore and on our way the bus had a brake that caught fire and broke down and was pulled over at Granstville, MD. We were left there, in the middle of nowhere, for another 2 hours with no update. All the passengers asked the driver to give us some timeline but he said he is not allowed to say anything and we will have to just wait for the next bus. The police got involved and so finally the Driver tells us that the next bus is expected in 4-12 hours!! Obviously there was no way I was waiting for that much time and my friend drove down an hour and half (one way) to come get me. I finally reach my destination with my own source at 11:30pm when I was scheduled to reach baltimore at 3:30pm! If i would have waited for the next bus I would have reached probably next morning. This was the worst experience I have ever had with a bus service anywhere around the world. You guys call yourselves ‘quality service’? I called customer care next day for a refund because there was no way I was paying for this pathetic service and ride. I was told ill be refunded $65 of my $77 ticket in 7-14 business days. Its been 14 business days and I still have no refund! How terrible is your service? I am taking this up on social media as well. This the worse service in this country. I have been calling the greyhound customer care since past two days but I only transferred forever from one place to another and kept on hold for 25-35 minutes. I am so frustrated and disgusted with your entire system. I not only want my entire ticket refund and I want further compensation.
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Author
Location
Columbus, Ohio
Service
Greyhound Bus Service
Cons
  • Delay
  • Bad service
  • Refund policy
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
Review #869720 is a subjective opinion of poster.
0 comments

Greyhound - Delay + Attitude

1.5
Details
I had a total delay of 10 hours before reaching my destination. I only got a refund of 80 dollars because my delay was not longer than the total of my trip, which was 16 hours to start with. They would not refund my phone costs even though that came to a total of 34 dollars because the employee was incredibly slow. The employees at the station were incredibly unfriendly and don't care AT ALL about the customers. They were giving me a massive attitude while telling me that I would be stuck in the Cleveland station for the next 8 hours. Definitely worst company ever, avoid traveling with them at all costs.
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Author
Location
Cleveland, Ohio
Service
Greyhound Bus Service
Pros
  • Price
Cons
  • Worst costumer service ever
  • Poor service
  • Stranded for 8 hours in cleveland
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund
Tags
  • INTER-STATE TRAVEL USA
Review #850220 is a subjective opinion of poster.
0 comments

Greyhound - This company is the worst

My customer service experience with Greyhound has been absolutely terrible. This company is a mess. It's ridiculous. I booked a bus ticket to visit family for Christmas, and I guess they were experiencing technical difficulties with their website, so I tried booking online once, and it said it didn't go through, so I tried a second time, and it said the same thing. I then called customer service to explain the situation, and they took my information and booked me a ticket over the phone. Turns out all 3 of these charges went through, so I was triple booked (customer service failed to check that when I called the first time), which I just happened to notice a couple days later when I looked at my bank statement online. Trying to get someone on the phone to resolve this was the biggest pain ever. I would be on hold for 20 minutes just trying to talk to an agent, and then I would get disconnected before even talking to anyone or if they tried to transfer me to someone else. This happened several times. I later learned to say yes to the survey after the call if you want anyone to be even remotely helpful. Once I finally got talking to someone, they told me to mail the one ticket in for a refund, and not pick up the other ticket but call the day after the trip for a refund. I did both of these things. I was told the mailed in ticket would be refunded in 6-8 weeks. It has been 10 weeks and still nothing. Customer service was useless when I tried to figure out why that was. They just said "6-8 weeks from the time we receive the ticket" and left it at that. I was told the refund processed over the phone would go through in 7-14 business days, but it never came through. I had to call back and do it all over again weeks later. We'll see if it goes through this time. Meanwhile, I've been accruing interest on my credit card waiting for these refunds. This is costing me money, time, and a whole lot of stress and aggravation. I really think they just hope you will drop it because it's such a huge hassle and let them keep the money that they basically stole from you. If they mess up and triple charge you, should it not be on them to fix it immediately, instead of making you jump through a million hoops? What a scam. I will never travel Greyhound again and would strongly discourage anyone else who asks me about this as a travel option.
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Author
Location
Dayton, Ohio
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #796148 is a subjective opinion of poster.
0 comments

Greyhound - Caused physical and mental anguish during a trip home for the burial of my father

I was picked up in Marion, OH at approximately 6:15pm when my bus was supposed to arrive at 5:00pm only to be told that I would have to stand as there were no more seats left on the bus. I informed the bus driver that I was permenantly and totally disabled and couldn't stand and would need a handicapped seat. He then told me that the only way to ride the bus today was to stand to Columbus, OH. As the next bus wasn't until 5:00pm the next day I got on and stood to Columbus, OH (over an hour away) so that I could get to NY to help my elderly mother finish planning the burial of my father. Both my bags were stowed under the bus because of the fact that there were no seats available so I did not have what was supposed to be my carry on bag. In that bag was all my medications along with my diamond ring. I was told by a baggage handler in Columbus that I needed different tags on my bags and that I should ask for them in Cleveland, OH my next stop. At the Cleveland stop while trying to stay with my bags I was told by a security guard that I needed to take my bags in the depot and wait for my bus. I informed that guard that I was handicapped and that I had a special handling agreement prior to my trip with Greyhound and could not carry my own bags. He then told me that my bags would already tagged special handling and to leave them there and please go in the terminal. I then found a Greyhound employee who said my bags were fine the way they were and to not worry about it. When I arrived in Syracuse, NY I found out that my bags were never put on the bus in Cleveland. It then took me 4 days to get my bags and when I did I found that my diamond ring, my meds and other miscellaneous stuff (2 cartons of cigarettes, hair products, etc) had been taken. It was apparent that both bags had been gone through because stuff was moved from one case to the other. I filed a baggage claim report at once and started the whole Greyhound run around. It was a Friday when I received my luggage and customer service in Dallas was already closed until Monday. We went ahead and buried my dad that weekend and on Monday I did not get home from family obligations in time to call customer service so I called on Tuesday which was the 26th of June. I was told that I would receive a call back asap from a supervisor but that they did in fact have 24 hours to return my call. I explained that on the 28th of June I would be traveling back to OH and could be reached at my home phone number in OH on the 29th. The supervisor of course called back on the 28th after we had already left my mothers house for my return trip. On my return trip they again lost my luggage and it took me 4 days again to get my stuff. During my trip to NY I tried to sit in the handicap seating only to be told that the Greyhound employees were sitting there and I would have to find alternate seating. I did take pictures of the employees that took up the handicap seats just for proof. It does have signs in this same seating that paying customers should be prepared to change their seats for the elderly or the handicapped, strange that Greyhound employees don't need to follow these same procedures! Beware...Greyhound will promise the sun and the moon to handicapped individuals to get them to ride their buses, but are not prepared to follow through on any of these same promises. I am contacting a lawyer and would be interested in hearing from you; email me at melmaines47@yahoo.com for similar experiences I would more than love to start a class action suit against Greyhound in their false advertising for claiming to have any type of services for the special needs of the handicap.
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Author
Location
Marion, Ohio
Service
Greyhound Bus Service
Review #329776 is a subjective opinion of poster.
3 comments

Greyhound bus travel - a sad adventure

My daughter and I thought it would be an adventure to take a greyhound bus several states away. Yes, it was an adventure! It started with the bus being an hour late, progressed to there not being any seats left on the bus for us so we got to "(quote by the bus driver)either sit on the floor in the middle of the rows or stand next to the bathroom at the back of the bus". The first stop someone stole the bus driver's laptop which he had left on his seat while we stopped for a break. I again quote the bus driver, "no one is *** going anywhere on this bus until I get my f------ laptop back". So we all had to get off the bus and be searched along with all our bags and were delayed another hour there. Yes...it certainly was an adventure, one never, ever to be had again! Greyhound agreed to refund part of our ticket, but good luck if you try to get a refund, busy signals, holds, claims I never called....I don't think the refund will ever materialize. I know it's a little more - but try Amtrak if you can.
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Author
Location
Mount Pleasant, Ohio
Service
Greyhound Bus Service
Loss
$178
Review #284254 is a subjective opinion of poster.
0 comments
I ordered a print at home ticket online. When I ordered the ticket, I was not near a printer so I assumed I could reprint the ticket at a later date. It is important to note that you cannot pick these tickets up at the station and that it is "solely the passenger's...
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Author
Location
Cleveland, Ohio
Service
Greyhound Bus Service
Loss
$84
Review #282320 is a subjective opinion of poster.
0 comments

Greyhound: the driver didn't let my husband to pick up my son and drove my son to the wrong station

My son fell asleep on the greyhound bus (it was 2 am). The driver didn't wake him up on his stop. My husband who knew the boy was on the bus tried to enter the bus to wake him up. The driver yelled at him and said the boy was not there. my husband believed that the boy wasn't on the bus and reported to the police. they had been searching for my son for 2 hours. the driver dropped my son off at the next stop but he didn't unload his luggage. The luggage was sent somewhere else. greyhound refuses to file a baggage because the baggage check numbers were not issued (their fault, they just didn't do it for some reason)
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Author
Location
Athens, Ohio
Service
Greyhound Bus Service
Review #173242 is a subjective opinion of poster.
2 comments
My former wife was forced to take a Greyhound bus in Alburquerque to El Paso, TX. on 27 December 2009 at 6:00 pm. It turned to be one of the most horrible experiences she ever had. The previous bus was completely full and the company had to call for another bus and...
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Anonymous
#197934

:( i hate that greyhound can think they can get away with this *** fight back ladies defend yourself kick abusers in their balls

Author
Location
Columbus, Ohio
Service
Greyhound Bus Service
Review #165790 is a subjective opinion of poster.