(18 of 885 reviews match)
Latest review first
Greyhound in Ottawa, Ontario - Luggage lost and driver no manners
I was travelling from Sault St Mario Ont to Ottawa ...the trip for Sault Ste Marie was just great ..Getting to Sudbury ...our luggage was transfer to another bus ..mind ended up in Toronto instead of Ottawa...it cost me 36.00$ dollars ...just leave the station come home and when they found it and another 18.00$ dollars to go get it ... The driver looked at me and couldn't care less...and there was senior ppl on the bus and he didn't even have a step for them ..no smile, and we ask for heat and he delected us ...I will fight to get that 36.00$ back ...and as for the driver he should have a better attitude and all of this happen April 07/2016 and going on April 08/2016.. Don't get me wrong i love Greyhound, but this was my WORST trip ever with them ...and at the amount of ppl in the bus there should of been 2 buses ...
- Bad service
- Lack of customer service
Reason of review
Not as described/ advertised
I've been trying for almost 2 months now to find a suitcase of mine that was misplaced on a bus from Grand Prairie AB to Oshawa Ontario it's very important my little girl she's 8 years old has teddy bears in that bag from family members that are no longer with us I...
Reason of review
Poor customer service
Greyhound in Toronto, Ontario - Run around with getting my refund
I have never traveled with Grayhound before and decided to purchase a ticket as I was traveling to the States for a family wedding. Before purchasing my ticket, I called customer service at least 5 times to get all information required amd to make sure I would get a full100 % refund. I was told for every call I made that I would get a full rfd. After plans changed, I I was given the run around when I trief to get the rfd, from mailing in the ticket, to going downtown, to faxing in the ticket. Its been 8mts and every time I call they have an excuse and keep telling me thats its processing. Im very frustrated and dont know what else to do. After this experience I will NEVER travel with Greyhound again.
Greyhound in Etobicoke, Ontario - Driver's rudeness and arrogance
On a recent trip via Greyhound Canada I came across many driver's who where both rude and or arrogant!In Salmon Arm I asked if my baggage would be transferred with me and the driver ,in a very arrogant voice told me ,well yes. I had said that I'm travelling with 5 pieces and I have often had misplaced cargo.He insisted that I do not hold him up and your baggage will be transferred to your next bus ,going to Upsala Ontario. There was an hour or so layover till my next bus ,so I went for a walk,returning to the depot to here that the bus driver was looking for me because I was not suppose to transfer to another bus ---as he had informed me!This resulted in my having to wait ,in Calgary from about 5 am. till 12:15 pm. to get my next bus out.I arrived in Upsala to find that I was still missing 2 boxes. Travelling for a job I was told to phone Thunder Bay depot and when I was travelling on,in a few days that my boxes would be there. They where and the clerk was very helpful .Since I was travelling wearing a neck brace (from an ATV accident) she offered to but the cargo on the bus herself. I arrived in Toronto ,the following afternoon to find that there was only 1 of the missing 2 boxes there! Along the route most of the drivers had an arrogant stance and one in Sudbury,Ontario ,after telling me that he would find my baggage,asked me to look and not knowing that on the far side of the bus is also a non smoking area,yelled at me to put my cigarette out. There where signs posted for no smoking but I believe I was well out of this range. I have traveled with Greyhound since probably the early '80's your buses are very good, depot staff are considerate and friendly but the drivers except for the very odd driver are rude and arrogant and some do not know there business. Wilf T. Misener
Greyhound in Toronto, Ontario - No Credit or Refund for Ticket
I bought a return ticket from Toronto to Philadelphia. This week I was shocked to here that my best friend was diagnosed with Stage 3 breast cancer. She is to undergo tumour removal and begin chemotherapy in the next few weeks in attempt to have a chance at fighting the cancer off. Unfortunately she has no family as she was an only child and her mother passed years ago to the same illness. I promised her that I would be there for her and her young son throughout the process and realized that would mean cancelling my trip to Philadelphia. I called in to customer service to have the ticket credited for use at a later date. I was told by a representative the ticket could not be refunded nor credited due to the fact that I had opted to print the ticket at home. I asked to speak to a manager of whom was no help as he explained the same thing as the previous rep. This is completely ridiculous as I will not be on the bus and therefore means I will have completely wasted that money. If printing your ticket at home, which saves greyhound money due to you not having to pick the ticket up from an agent or having it mailed, does not allow customer to credit there tickets, then why have that option! I am completely disgusted with this policy and it needs to be adressed immediately so that no one else has to go through the feeling of being robbed. I literally feel like I was deceived, and like they have no remorse in keeping money for a service I will not be provided. There was no alert that popped up to notify me that the ticket was not transferable under any circumstance before purchasing the ticket (yes I should have read the fine print but who does). I trusted that a reputable company like Greyhound would find a way around this issue and be able to help me or at least be more clear in warning customers before purchasing the ticket that when printing the ticket yourself that it cannot be credited. I will no longer be using Greyhound services and for fellow customers beware of making it easier for greyhound and opting to print your tickets at home. As far as I am concerned this is theft! When money is taken for a service not given, that is theft!!
Greyhound in Toronto, Ontario - Round Trip Ticket Trouble
I bought a round trip bus ticket online so I could go home for a visit this weekend. A few hours before I was about to catch the bus back this evening I realized the bus driver kept my return ticket when I boarded to come here. Now if he was doing his job he should have told me to keep my ticket for the return but he seemed rushed so he quickly looked at my ticket/ID and I got on the bus. I called customer service to tell them what happended and asked if they could just email me the ticket again but they said they couldn't and inisted I would have to buy brand new ticket to get back.Even though I had email proof of purchase and a reference number but they didn't care. I told the guy at the bus station in my hometown what happended and he sold me a ticket at half price to get back but I still feel I shouldn't have paid anything. I was given a phone number to call but it's Sunday night now and they are only open between 9-5 Monday to Friday. I plan on calling first thin tomorrow and am hoping they give me some sort of credit or I plan on taking further action via social media sites such as Facebook, Twitter and Instgram.
I hope that I will NEVER again have to use Greyhound in my life! Here I am all happy to go from Montreal to NYC. About an hour from our destiny, all seems to be good when starts pouring rain outside...and in the INSIDE! Not bad luck enough, the way back from NY to...
Bus driver got lost. Missed a connecting bus by 2.5 hours. Left teenaged daughter to fend for herself in downtown Toronto. Tried to reach Customer Service and was talking to Juan in Columbia...like that is going to help. Juan told me there was nothing he could do. Called GH customer Service 4 times now to get this issue rectified and emailed them twice. Have gotten the run around HUGE...no reply to email. Agent did not issue a ticket, went around again and got a ticket. Was told that they would be back to me in 7-10 business days...nothing. Called again and basically I feel like I have been bent over and royally f-----. I would never use Greyhound again.....but now I realize I am not alone.
Greyhound - The most non-customer orientated organization, changing pickup
Greyhound customer-orientated service (not) never ceases to amaze me. I recently purchased an advance ticket to travel to Ottawa from Toronto. Although admittedly the mistake was made on my part, I did not realize that there was a pick up location closer to my own area (Scarborough). Using common sense, it seems that it should be possible to change a customers pick up location to another one along the route, however I was completely surprised when I was told that this was impossible and that I could change the time but not the destination. Now I thought we had a miscommunication here since I was not planning to change my destination at all, in fact I didn't even want to change the schedule or time of my travel. Again I tried to communicate that I wanted to get on at the second pickup instead of the first pickup and again I was told that no this was not possible. Now, I think I should clarify that I do not blame the agent since he probably followed generic answers, however this policy is completely unbelievable. As a result, my choices were to either purchase another ticket or travel downtown for an hour so that I can take a bus back to my area and THEN travel to Ottawa. The lack of flexibility and common sense in this company is completely unbelievable.
Greyhound-Screwed with Refund
I purchased a ticket from Greyhound to travel to Ottawa, ON. I no longer needed the ticket, as I would be receiving a ride from a family member traveling in the same direction. I requested a refund over the phone with Greyhound, and was informed that my Visa would only be credited 80% of the fair. I was fine with this, understanding that it was not Greyhound's fault that I no longer needed the ticket. Well, this was a month ago now. I have called a total of three times now asking about my refund. I have already paid my Visa bill to prevent being charged interest. I am a student, and cannot afford to throw money away like this. I was informed the first time I called after mailing my ticket back (which was required for a refund) that it would be processed shortly. I called back a week and a half later and was told it should be "any day now" (I then learned that this person on the phone was not in any position to be giving me this information). I called back again and was told that they had received my ticket, and processed the refund. They received my ticket on June 1st and the woman on the phone told me it takes between 7-14 days to process my refund, which would have been Friday. I will be calling one more time and will this time demand to speak with a supervisor, because this is just ridiculous.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Greyhound? What happened? What can we help you with?