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Greyhound in Ottawa, Ontario - Luggage lost and driver no manners

I was travelling from Sault St Mario Ont to Ottawa ...the trip for Sault Ste Marie was just great ..Getting to Sudbury ...our luggage was transfer to another bus ..mind ended up in Toronto instead of Ottawa...it cost me 36.00$ dollars ...just leave the station come home and when they found it and another 18.00$ dollars to go get it ... The driver looked at me and couldn't care less...and there was senior ppl on the bus and he didn't even have a step for them ..no smile, and we ask for heat and he delected us ...I will fight to get that 36.00$ back ...and as for the driver he should have a better attitude and all of this happen April 07/2016 and going on April 08/2016.. Don't get me wrong i love Greyhound, but this was my WORST trip ever with them ...and at the amount of ppl in the bus there should of been 2 buses ...
2.4
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I didn't like
  • Lack of customer service
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#826310
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I've been trying for almost 2 months now to find a suitcase of mine that was misplaced on a bus from Grand Prairie AB to Oshawa Ontario it's very important my little girl she's 8 years old has teddy bears in that bag from family members that are no longer with us I...
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Anonymous
Anonymous

Crystal I was just reading your review and I actually work in Grande Prairie. Wherever u started that is the depot u must deal with. # 780-539-1111 ext 0 best to talk to Dee o...

Anonymous
Anonymous

Nothing yet no calls no emails nothing they aren't even trying to help me out Greyhound has the worst customer service I have ever seen..worst company EVER!!!

#697728

Greyhound in Toronto, Ontario - Run around with getting my refund

I have never traveled with Grayhound before and decided to purchase a ticket as I was traveling to the States for a family wedding. Before purchasing my ticket, I called customer service at least 5 times to get all information required amd to make sure I would get a full100 % refund. I was told for every call I made that I would get a full rfd. After plans changed, I I was given the run around when I trief to get the rfd, from mailing in the ticket, to going downtown, to faxing in the ticket. Its been 8mts and every time I call they have an excuse and keep telling me thats its processing. Im very frustrated and dont know what else to do. After this experience I will NEVER travel with Greyhound again.
#496188
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I bought a return ticket from Toronto to Philadelphia. This week I was shocked to here that my best friend was diagnosed with Stage 3 breast cancer. She is to undergo tumour removal and begin chemotherapy in the next few weeks in attempt to have a chance at fighting...
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Anonymous
Anonymous

I encountered the exact same problem. They are shameless thieves.

Anonymous
Anonymous

It was you who didnt take the service so IT IS NOT THEFT!!!!!!!!!!!!!! :sigh :sigh :sigh :sigh :x :x :x

#411850

Greyhound in Toronto, Ontario - Round Trip Ticket Trouble

I bought a round trip bus ticket online so I could go home for a visit this weekend. A few hours before I was about to catch the bus back this evening I realized the bus driver kept my return ticket when I boarded to come here. Now if he was doing his job he should have told me to keep my ticket for the return but he seemed rushed so he quickly looked at my ticket/ID and I got on the bus. I called customer service to tell them what happended and asked if they could just email me the ticket again but they said they couldn't and inisted I would have to buy brand new ticket to get back.Even though I had email proof of purchase and a reference number but they didn't care. I told the guy at the bus station in my hometown what happended and he sold me a ticket at half price to get back but I still feel I shouldn't have paid anything. I was given a phone number to call but it's Sunday night now and they are only open between 9-5 Monday to Friday. I plan on calling first thin tomorrow and am hoping they give me some sort of credit or I plan on taking further action via social media sites such as Facebook, Twitter and Instgram.
#383257
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I hope that I will NEVER again have to use Greyhound in my life! Here I am all happy to go from Montreal to NYC. About an hour from our destiny, all seems to be good when starts pouring rain outside...and in the INSIDE! Not bad luck enough, the way back from NY to...
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Bus driver got lost. Missed a connecting bus by 2.5 hours. Left teenaged daughter to fend for herself in downtown Toronto. Tried to reach Customer Service and was talking to Juan in Columbia...like that is going to help. Juan told me there was nothing he could do. ...
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#346906

Greyhound - The most non-customer orientated organization, changing pickup

Greyhound customer-orientated service (not) never ceases to amaze me. I recently purchased an advance ticket to travel to Ottawa from Toronto. Although admittedly the mistake was made on my part, I did not realize that there was a pick up location closer to my own area (Scarborough). Using common sense, it seems that it should be possible to change a customers pick up location to another one along the route, however I was completely surprised when I was told that this was impossible and that I could change the time but not the destination. Now I thought we had a miscommunication here since I was not planning to change my destination at all, in fact I didn't even want to change the schedule or time of my travel. Again I tried to communicate that I wanted to get on at the second pickup instead of the first pickup and again I was told that no this was not possible. Now, I think I should clarify that I do not blame the agent since he probably followed generic answers, however this policy is completely unbelievable. As a result, my choices were to either purchase another ticket or travel downtown for an hour so that I can take a bus back to my area and THEN travel to Ottawa. The lack of flexibility and common sense in this company is completely unbelievable.
#340113
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I purchased a ticket from Greyhound to travel to Ottawa, ON. I no longer needed the ticket, as I would be receiving a ride from a family member traveling in the same direction. I requested a refund over the phone with Greyhound, and was informed that my Visa would only...
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Anonymous
slw199810

This what am going through now. They owe me 160.00 and RUDE is what I get. No one knows what they are doing there. My bus was late to Las Vegas and missed my bus to Salt Lake....

Anonymous
Shannon

Happened to me too... exact same route. I\'m researching ways to get my money back but I feel like it\'s a lost hope :(

Espanola, Ontario
#325941

My family lives in Oshawa and I go to school in London. Greyhound seems to be the only way for me to travel to and from on weekends. I have used Greyhound about five times since moving to London and have had terrible customer service every time. The majority of the...
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