State: Ontario Product: Greyhound Bus Service Clear all filters (10 of 425 reviews match)
filters
State:
City:
Show
Product:
0 comments

Greyhound - Run around with getting my refund

I have never traveled with Grayhound before and decided to purchase a ticket as I was traveling to the States for a family wedding. Before purchasing my ticket, I called customer service at least 5 times to get all information required amd to make sure I would get a full100 % refund. I was told for every call I made that I would get a full rfd. After plans changed, I I was given the run around when I trief to get the rfd, from mailing in the ticket, to going downtown, to faxing in the ticket. Its been 8mts and every time I call they have an excuse and keep telling me thats its processing. Im very frustrated and dont know what else to do. After this experience I will NEVER travel with Greyhound again.
View full review
Author
Location
Toronto, Ontario
Service
Greyhound Bus Service
Review #496188 is a subjective opinion of poster.
2 comments

Greyhound - No Credit or Refund for Ticket

I bought a return ticket from Toronto to Philadelphia. This week I was shocked to here that my best friend was diagnosed with Stage 3 breast cancer. She is to undergo tumour removal and begin chemotherapy in the next few weeks in attempt to have a chance at fighting the cancer off. Unfortunately she has no family as she was an only child and her mother passed years ago to the same illness. I promised her that I would be there for her and her young son throughout the process and realized that would mean cancelling my trip to Philadelphia. I called in to customer service to have the ticket credited for use at a later date. I was told by a representative the ticket could not be refunded nor credited due to the fact that I had opted to print the ticket at home. I asked to speak to a manager of whom was no help as he explained the same thing as the previous rep. This is completely ridiculous as I will not be on the bus and therefore means I will have completely wasted that money. If printing your ticket at home, which saves greyhound money due to you not having to pick the ticket up from an agent or having it mailed, does not allow customer to credit there tickets, then why have that option! I am completely disgusted with this policy and it needs to be adressed immediately so that no one else has to go through the feeling of being robbed. I literally feel like I was deceived, and like they have no remorse in keeping money for a service I will not be provided. There was no alert that popped up to notify me that the ticket was not transferable under any circumstance before purchasing the ticket (yes I should have read the fine print but who does). I trusted that a reputable company like Greyhound would find a way around this issue and be able to help me or at least be more clear in warning customers before purchasing the ticket that when printing the ticket yourself that it cannot be credited. I will no longer be using Greyhound services and for fellow customers beware of making it easier for greyhound and opting to print your tickets at home. As far as I am concerned this is theft! When money is taken for a service not given, that is theft!!
View full review
Author
Location
Toronto, Ontario
Service
Greyhound Bus Service
Loss
$110
Review #411850 is a subjective opinion of poster.
0 comments

Greyhound - Round Trip Ticket Trouble

I bought a round trip bus ticket online so I could go home for a visit this weekend. A few hours before I was about to catch the bus back this evening I realized the bus driver kept my return ticket when I boarded to come here. Now if he was doing his job he should have told me to keep my ticket for the return but he seemed rushed so he quickly looked at my ticket/ID and I got on the bus. I called customer service to tell them what happended and asked if they could just email me the ticket again but they said they couldn't and inisted I would have to buy brand new ticket to get back.Even though I had email proof of purchase and a reference number but they didn't care. I told the guy at the bus station in my hometown what happended and he sold me a ticket at half price to get back but I still feel I shouldn't have paid anything. I was given a phone number to call but it's Sunday night now and they are only open between 9-5 Monday to Friday. I plan on calling first thin tomorrow and am hoping they give me some sort of credit or I plan on taking further action via social media sites such as Facebook, Twitter and Instgram.
View full review
Author
Location
Toronto, Ontario
Service
Greyhound Bus Service
Loss
$20
Review #383257 is a subjective opinion of poster.
0 comments
I hope that I will NEVER again have to use Greyhound in my life! Here I am all happy to go from Montreal to NYC. About an hour from our destiny, all seems to be good when starts pouring rain outside...and in the INSIDE! Not bad luck enough, the way back from NY to...
View full review
Author
Location
Toronto, Ontario
Service
Greyhound Bus Service
Review #348937 is a subjective opinion of poster.
0 comments

Greyhound incompetent

Bus driver got lost. Missed a connecting bus by 2.5 hours. Left teenaged daughter to fend for herself in downtown Toronto. Tried to reach Customer Service and was talking to Juan in Columbia...like that is going to help. Juan told me there was nothing he could do. Called GH customer Service 4 times now to get this issue rectified and emailed them twice. Have gotten the run around HUGE...no reply to email. Agent did not issue a ticket, went around again and got a ticket. Was told that they would be back to me in 7-10 business days...nothing. Called again and basically I feel like I have been bent over and royally f-----. I would never use Greyhound again.....but now I realize I am not alone.
View full review
Author
Location
Barrie, Ontario
Service
Greyhound Bus Service
Review #346906 is a subjective opinion of poster.
0 comments

Greyhound - The most non-customer orientated organization, changing pickup

Greyhound customer-orientated service (not) never ceases to amaze me. I recently purchased an advance ticket to travel to Ottawa from Toronto. Although admittedly the mistake was made on my part, I did not realize that there was a pick up location closer to my own area (Scarborough). Using common sense, it seems that it should be possible to change a customers pick up location to another one along the route, however I was completely surprised when I was told that this was impossible and that I could change the time but not the destination. Now I thought we had a miscommunication here since I was not planning to change my destination at all, in fact I didn't even want to change the schedule or time of my travel. Again I tried to communicate that I wanted to get on at the second pickup instead of the first pickup and again I was told that no this was not possible. Now, I think I should clarify that I do not blame the agent since he probably followed generic answers, however this policy is completely unbelievable. As a result, my choices were to either purchase another ticket or travel downtown for an hour so that I can take a bus back to my area and THEN travel to Ottawa. The lack of flexibility and common sense in this company is completely unbelievable.
View full review
Author
Location
Toronto, Ontario
Service
Greyhound Bus Service
Review #340113 is a subjective opinion of poster.
2 comments
my daughter is on a bus from Kelowna BC to Ontario, wiper arm broke in Golden BC, they sat for 3 hrs waiting for repair, weather was clear, they missed connecting bus in Calgary and now have to wait 8hrs for another bus. why a bus wasn't sent to pick them up rather...
View full review
Anonymous
#427616

I will upload pics of the bus i took from Seattle where the bathroom door was held together by \"Duck tape\"!! where the air that is blown all around came out of vent that loo...

Author
Location
Brampton, Ontario
Service
Greyhound Bus Service
Review #282168 is a subjective opinion of poster.
0 comments

Greyhound Bus Lines is horrible !!

Greyhound is the most disgusting company I have dealt with. My son boarded going from london ontario to Lindsay ontario...no one told him his 1 hr layover in toronto...meant he had to go with another carrier...40 min walk in the rain....he was treated rudely by the staff and ended up asking a driver where he could get on the bus....now...its 9 at night...he was to be on the bus at 4:30 coming home...bus broke down...we expect him around 2am....trying to find out info on the return trip was impossible....I WILL never never ever use greyhound again....they are unreliable...purely *** service...should have realized that when i paid for his ticket...3 people on the counter and two of them would not look up for fear they'd have to serve someone !!!!!
View full review
Author
Location
London, Ontario
Service
Greyhound Bus Service
Review #264116 is a subjective opinion of poster.
0 comments
June 30, 2011 Greyhound Yorkdale to Barrie Driver said he thought he heard someone swear - over the intercom said passengers were not allowed to swear and he would decide if they would be allowed to their destination. Bus was late - pulled in the bus terminal the...
View full review
Author
Location
Mississauga, Ontario
Service
Greyhound Bus Service
Review #255817 is a subjective opinion of poster.
0 comments

Greyhound - If your young, you must be a violent drunk.

I will never travel again aboard a Greyhound bus. Known for catering to all walks of life, even the lowly drunk is safe to travel on greyhound. Except if you are young and wearing a sideway baseball cap. While boarding the bus in Sault Ste Marie ONT, I was asked by the already agitated bus driver whether I had been drinking. After politely informing him I had consumed 1 beer more than an hour prior, (to help me fall asleep) he told me that me and my travel mates were not allowed on the bus. Even as we spoke two other HIGHLY intoxicated passengers exited the bus to smoke, and quickly re-entered the bus. Because of this we were forced to stay in town for a furthur 12 hours, our scheduled work in the next city was cut short. When asked why we were being treated this way, the bus driver told me, again aggressively that he "Can do what he wants". So again, if your homeless and drunk you can travel, but if you happen to wear a hat that insults the driver then you dont count. Thanks greyhound, now im just another passenger that will only spread bad words about your failing company.
View full review
Author
Location
Sault Sainte Marie, Ontario
Service
Greyhound Bus Service
Review #199484 is a subjective opinion of poster.