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Greyhound in Toronto, Ontario - Run around with getting my refund

I have never traveled with Grayhound before and decided to purchase a ticket as I was traveling to the States for a family wedding. Before purchasing my ticket, I called customer service at least 5 times to get all information required amd to make sure I would get a full100 % refund. I was told for every call I made that I would get a full rfd. After plans changed, I I was given the run around when I trief to get the rfd, from mailing in the ticket, to going downtown, to faxing in the ticket. Its been 8mts and every time I call they have an excuse and keep telling me thats its processing. Im very frustrated and dont know what else to do. After this experience I will NEVER travel with Greyhound again.
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Location
Toronto, Ontario
Review #496188 is a subjective opinion of poster.
2 comments

Greyhound in Toronto, Ontario - No Credit or Refund for Ticket

I bought a return ticket from Toronto to Philadelphia. This week I was shocked to here that my best friend was diagnosed with Stage 3 breast cancer. She is to undergo tumour removal and begin chemotherapy in the next few weeks in attempt to have a chance at fighting the cancer off. Unfortunately she has no family as she was an only child and her mother passed years ago to the same illness. I promised her that I would be there for her and her young son throughout the process and realized that would mean cancelling my trip to Philadelphia. I called in to customer service to have the ticket credited for use at a later date. I was told by a representative the ticket could not be refunded nor credited due to the fact that I had opted to print the ticket at home. I asked to speak to a manager of whom was no help as he explained the same thing as the previous rep. This is completely ridiculous as I will not be on the bus and therefore means I will have completely wasted that money. If printing your ticket at home, which saves greyhound money due to you not having to pick the ticket up from an agent or having it mailed, does not allow customer to credit there tickets, then why have that option! I am completely disgusted with this policy and it needs to be adressed immediately so that no one else has to go through the feeling of being robbed. I literally feel like I was deceived, and like they have no remorse in keeping money for a service I will not be provided. There was no alert that popped up to notify me that the ticket was not transferable under any circumstance before purchasing the ticket (yes I should have read the fine print but who does). I trusted that a reputable company like Greyhound would find a way around this issue and be able to help me or at least be more clear in warning customers before purchasing the ticket that when printing the ticket yourself that it cannot be credited. I will no longer be using Greyhound services and for fellow customers beware of making it easier for greyhound and opting to print your tickets at home. As far as I am concerned this is theft! When money is taken for a service not given, that is theft!!
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Author
Location
Toronto, Ontario
Loss
$110
Review #411850 is a subjective opinion of poster.
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Greyhound in Toronto, Ontario - Round Trip Ticket Trouble

I bought a round trip bus ticket online so I could go home for a visit this weekend. A few hours before I was about to catch the bus back this evening I realized the bus driver kept my return ticket when I boarded to come here. Now if he was doing his job he should have told me to keep my ticket for the return but he seemed rushed so he quickly looked at my ticket/ID and I got on the bus. I called customer service to tell them what happended and asked if they could just email me the ticket again but they said they couldn't and inisted I would have to buy brand new ticket to get back.Even though I had email proof of purchase and a reference number but they didn't care. I told the guy at the bus station in my hometown what happended and he sold me a ticket at half price to get back but I still feel I shouldn't have paid anything. I was given a phone number to call but it's Sunday night now and they are only open between 9-5 Monday to Friday. I plan on calling first thin tomorrow and am hoping they give me some sort of credit or I plan on taking further action via social media sites such as Facebook, Twitter and Instgram.
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Author
Location
Toronto, Ontario
Loss
$20
Review #383257 is a subjective opinion of poster.
0 comments
I hope that I will NEVER again have to use Greyhound in my life! Here I am all happy to go from Montreal to NYC. About an hour from our destiny, all seems to be good when starts pouring rain outside...and in the INSIDE! Not bad luck enough, the way back from NY to...
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Author
Location
Toronto, Ontario
Review #348937 is a subjective opinion of poster.
0 comments

Greyhound - The most non-customer orientated organization, changing pickup

Greyhound customer-orientated service (not) never ceases to amaze me. I recently purchased an advance ticket to travel to Ottawa from Toronto. Although admittedly the mistake was made on my part, I did not realize that there was a pick up location closer to my own area (Scarborough). Using common sense, it seems that it should be possible to change a customers pick up location to another one along the route, however I was completely surprised when I was told that this was impossible and that I could change the time but not the destination. Now I thought we had a miscommunication here since I was not planning to change my destination at all, in fact I didn't even want to change the schedule or time of my travel. Again I tried to communicate that I wanted to get on at the second pickup instead of the first pickup and again I was told that no this was not possible. Now, I think I should clarify that I do not blame the agent since he probably followed generic answers, however this policy is completely unbelievable. As a result, my choices were to either purchase another ticket or travel downtown for an hour so that I can take a bus back to my area and THEN travel to Ottawa. The lack of flexibility and common sense in this company is completely unbelievable.
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Author
Location
Toronto, Ontario
Review #340113 is a subjective opinion of poster.
1 comment

Greyhound's customer service sucks

I bought an adult ticket from Greyhound when I couldn't find my student card. I eventually found the student card in my purse and the agent at the ticket booth told me when I found my student card that I could refund the adult ticket if I purchased a student ticket. This was a LIE. Greyhound is telling me that the ticket is non-refundable. What's worse is that to use the ticket I have to pay an additional $15 which is the same price as the student ticket. I'm never using Greyhound again, all you get on the phone with them is illiterate slow customer service reps.
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Author
Location
Toronto, Ontario
Review #251090 is a subjective opinion of poster.
1 comment
My husband and I were travelling via Greyhound yesterday (Fri June 26th) from New York to Toronto. At the Buffalo terminal, we were notified that 'some how' our luggage was lost/misplaced/stolen! That is understandable. What is retarded and absolutely unacceptable is...
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Anonymous
#323544

Similar situation happened with me. Of course it\'s your fault that the luggage was lost in the first place (arrording to them). Rude bus drivers. Finally got my luggage bac...

Author
Location
Toronto, Ontario
Review #245714 is a subjective opinion of poster.

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