This is a general complaint about how Greyhound operates. On Sun recently at about 12 Noon I delivered my grand-daughter to the Port Authority in NYC to catch a 12:30PM bus to Syracuse that she'd booked on line.
From what she tells me the lines where horrendous. Greyhound had clearly OVERBOOKED. She did not get on a bus until about 2:40PM. Unbelievable!
What's the point of booking? On top of that when the bus got to Scranton, the folks who booked for Syracuse were faced with no seats. They were given the choice of waiting until the Syracuse-bound bus returned to get them or they could stand for the 2-hour trip to Syracuse. Outrageous!
When Greyhound knows it is going to have heavy traffic as it must have known just based on the bookings that are done online and the endless lines my grand-daughter experienced, why isn't Greyhound required to add buses? How dare Greyhound accept a booking and then ignore it! This is unacceptable. If this were the airlines, they'd be penalized heavily.
Doesn't anyone regulate buses????? If not, why not?
Product or Service Mentioned: Greyhound Bus Service.