On August 24th 2018, a Greyhound round trip ticket was purchased (physically, in person at the Detroit station) for transportation to St. Louis, MO. It was made clear to the ticket agent that the passenger in question, was to be at a funeral in St. Louis, MO at 12:00 p.m. noon on August 25th 2018. The agent said that she could put him on the 6:10 p.m. bus and that, he would arrive in St. Louis, MO on August 25th 2018 at 6:10 a.m. But, also that he would have a three hour delay in Indianapolis, IN. After which, he was to claim his luggage in Indianapolis, IN and board the next designated bus to St. Louis,
However, there came an announcement that the bus that was scheduled to go to St. Louis, MO at this time (3:30 a.m.) was cancelled and the next bus wouldn't leave for St. Louis, MO until 12:30 p.m. on August 25th. This means that the passenger in question missed his grandmother's funeral. Greyhound Bus Service is clearly responsible for this mishap. I demand a full refund !!!!!!!
I demand full compensation !!!!!!!!