State: Pennsylvania Clear all filters (31 of 885 reviews match)
filters
State:
City:
Show
Product:
Show

Greyhound in Delmont, Pennsylvania - I think were gonna die

1.9
Details
so first of all. our bus came at 5:40 ... it was late . and when we got on the bus there was no outlets , no wifi , no lights . and then it started to smell like gas , the smell constantly grew stronger and actually started to make me nauseous and hard to breathe .
View full review
Review
#1622653 Review #1622653 is a subjective opinion of poster.
Pros
  • Seeing all the amazing scenery of america
Cons
  • Seats
  • Outlets not working or not having any
  • Staff
Reason of review
smell of gas and propane on the bus
Preferred solution
Let the company propose a solution
Tags
  • discomfort
  • Horrible Service All Together
1.0
Details
Greyhound - The WORST transportation company in the entire world
To all the investors holding shares in this company, you either have to have a smarter and more efficient CEO, replacing the current one or sell ALL your shares ASAP!!! Because this company is going bankrupt very soon, due to its POOR services.This company is the worst...
View full review
1 comment
Anonymous
#1718551

ONLY AN IDIOT WOULD EVER BUY SHARES OF GREYHOUND IN THE FIRST PLACE.

Review
#1567097 Review #1567097 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
First of all the bus driver was late, she was supposed to be in Saint Paul at 12:45pm she didn't pull up until 1:10 pm. When we finally pulled up to the first stop, a passenger went into the McDonald's to use the restroom and the bus driver left him. She seen people...
View full review
1 comment
Anonymous
#1703378

THAT PASSENGER SHOULD BE REFUNDED DOUBLE THE PRICE HE PAID FOR HIS TICKET!

Review
#1560902 Review #1560902 is a subjective opinion of poster.
i went from buffalo ny to pittsburgh pa. i had a lay over in erie pa. i missed connection and had to catch another bus in morning. i called and said that i will be there in a few days to pick up bags. i got there and took bags home to unpack. many items were missing. i...
View full review
Review
#1240729 Review #1240729 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Full refund
Tags
  • Resolution is slow with hound
2.7
Details
Jan 2018 Terrible experience with Greyhound!!!! Had a ticket from Phila to Washington DC that was to leave @ 9:40 AM to arrive in DC slightly after 1 PM. Timing was critical because I was going to see an exhibit in DC that closed at 5PM. We were told that the bus was...
View full review
Review
#1172997 Review #1172997 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Greyhound in Erie, Pennsylvania - Never again

1.0
Details
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would be on campus a few days longer I called and got the ticket rescheduled. The rep that I spoke to never mention that because I was rescheduling that my brother would now have to print the ticket from home. He got to the station December 15th at around 8:10 for the bus leaving at 8:55 from Erie PA to Philadelphia. He was told that because the ticket wasn't set to be printed at the station they wouldn't print it out for him. There was no way he would make it back in time so I called in to customer care and explain to them the situation. The rep that I spoke to basically said in order to reschedule that I would have to pay another $20. After going back and forth with her she then said that she could forward me to customer care and they would be able to take care of me I said okay. I was on hold for about 20 minutes when I decided to hang up and just pay the $20 because it was almost time for the bus to leave. When I called back in I was told that I no longer could reschedule because it was already 8:50. I will have to buy a whole new ticket to get my brother home. I told her to forward me back the customer care. I waited on the line again for about 30 minutes before a rep could get on the phone. She said hello ask me what was going on. I explained the situation but stopped when I realized that she wasn't saying anything back. I stayed on the phone for another 10 minutes still nothing back. Finally I hang up and call again. Ran into the same problem. Already being so angry and frustrated I decided to just buy another ticket to get him home but this company will never get my business again.
View full review
Review
#1149376 Review #1149376 is a subjective opinion of poster.
Reason of review
Poor customer service

ONLINE TICKET NOT WORKING PROPERLY, ONLINE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION AND THE GREYHOUND AGENT WILL COMPLETE THE TRANSACTION FOR ME WITH THE ONLINE PRICE

2.3
Details
THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION STRANDED AND THE TICKET AGENT COULD NOT FIGURE THE RIGHT INFORMATION TO PRINT THE TICKET AND GAVE ME../(A DIFFICULT TIME ) BECAUSE SHE HAS , NO IDEA WHAT I AM TALKING ABOUT... 5 DAYS TO TRAVEL / FOR A 1 DAY TICKET.. I WOULD HAVE PURCHASED THE TICKET ONLINE WITH 1 CARD, IF THE TICKET AGENT GAVE ME THE RIGHT INFORMATION, NOT TO GO INTO THE OFFICE
View full review
Review
#985809 Review #985809 is a subjective opinion of poster.
Cons
  • I got 3 full price tickets instead
  • Endangered
  • 3 nights travel instead of a new years eve travel
Reason of review
Pricing issue
Loss
$5300
Preferred solution
Full refund
Because of a mishap with the train my daughter is getting into Grand Central 15 minutes before her bus. She must pick up her ticket before being able to board the bus. By doing so, she will probably miss the bus. Greyhound will make her pay 20 bucks to reschedule if...
View full review
1 comment
Anonymous
#1219792

The root cause of the problem was a mishap with the train. Why are you bashing Greyhound?

You are speculating as to what Greyhound would do before it happens. What really did happen?

I bet the greyhound agent understood the situation and didnt charge any fees. For the record, Bolt bus is operated by Greyhound.

Review
#924427 Review #924427 is a subjective opinion of poster.
Cons
  • Greyhound
  • Bad service
Reason of review
Poor customer service, policy of requiring a printed ticket and not helping in an exigent situation, charging extra when parent pays for child's ticket
Preferred solution
Price reduction

Greyhound Bus Service Review

Traveling on Greyhound Bus Orlando to Miami, bus # FL86501, left Orlando around 9:30AM, 9/17/16. Strong urine smell as soon we board the bus. Sitting in second row from a driver, bus smell very badly everywhere and through journey. Opened ventilation nub located over the seat, and urine smell coming out from ventilation. We suffer nausea trough entire trip, 3 hours. This is horrible experience.
View full review
Review
#920436 Review #920436 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound - Bus Service Review from Philadelphia, Pennsylvania

1.6
Details
Greyhound - Bus Service Review from Philadelphia, Pennsylvania
My bus was scheduled to leave at 4:35 bus don't pull off till 5:30 this is some *** and asked multiple times what was goin on who was assisting us ain't keep having a attitude with me cause my bus is a hour late and had no answers for me but we are cleaning the bus Smfh
View full review
Review
#837628 Review #837628 is a subjective opinion of poster.
Reason of review
Not as described/ advertised