State: Pennsylvania Clear all filters (26 of 836 reviews match)
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i went from buffalo ny to pittsburgh pa. i had a lay over in erie pa. i missed connection and had to catch another bus in morning. i called and said that i will be there in a few days to pick up bags. i got there and took bags home to unpack. many items were missing. i...
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Jan 2018 Terrible experience with Greyhound!!!! Had a ticket from Phila to Washington DC that was to leave @ 9:40 AM to arrive in DC slightly after 1 PM. Timing was critical because I was going to see an exhibit in DC that closed at 5PM. We were told that the bus was...
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2.7
#1172997
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would...
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1.0
#1149376
THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO...
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2.3
I didn't like
  • 3 nights travel instead of a new years eve travel
  • I went online for an online price ticket
  • I got 3 full price tickets instead
#985809
Because of a mishap with the train my daughter is getting into Grand Central 15 minutes before her bus. She must pick up her ticket before being able to board the bus. By doing so, she will probably miss the bus. Greyhound will make her pay 20 bucks to reschedule if...
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Anonymous
Anonymous

The root cause of the problem was a mishap with the train. Why are you bashing Greyhound? You are speculating as to what Greyhound would do before it happens. What really did ...

I didn't like
  • Bad service
  • Greyhound
#924427

Greyhound Bus Service Review

Traveling on Greyhound Bus Orlando to Miami, bus # FL86501, left Orlando around 9:30AM, 9/17/16. Strong urine smell as soon we board the bus. Sitting in second row from a driver, bus smell very badly everywhere and through journey. Opened ventilation nub located over the seat, and urine smell coming out from ventilation. We suffer nausea trough entire trip, 3 hours. This is horrible experience.
#920436
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Greyhound - Bus Service Review from Philadelphia, Pennsylvania

Greyhound - Bus Service Review from Philadelphia, Pennsylvania
My bus was scheduled to leave at 4:35 bus don't pull off till 5:30 this is some *** and asked multiple times what was goin on who was assisting us ain't keep having a attitude with me cause my bus is a hour late and had no answers for me but we are cleaning the bus Smfh
1.6
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Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Product or Service Quality
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Value for money
#837628
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Greyhound - Bus Service Review from Pittsburgh, Pennsylvania

I do not know how this bus swrvice even exists , Greyhoind sucks *** its the worst experience ive ever had in 34 years of traveling , 2 day delay ive been sleeping in a bus station for 43 hours due to greyhounds epic fails , DONT NOT EVER USE GREYHOUND , YOUR BETTER OFF WALKING !!!!!!## THEY TOOK MY $$ NEVER REFUND AFTER THEY LEFT ME STRANDED IN 16° weather outside for 9 hours now back inside for another 14 hours after i waited a whole day before that . No1 is helping id *** on greyhounds owners grave if i knew where to go !!!!!!
#816511
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Greyhound in Erie, Pennsylvania - Very Bad Customer Service

I’m very disappointed with my multiple experiences when using Greyhound as my form of transportation during travel. The customer service for one is horrible, and this behavior is evident at each terminal. I think Greyhound should implement training on customer service which is essential to any business that wants to KEEP its current customers, and gain new ones. Not only is the customer service bad, but there is certain level of professionalism that should be present when dealing with a company on this stature. I will make it my business to get the word out about
1.5
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Customer service
Website
I didn't like
  • Lack of customer service
#771725
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Greyhound Baltimore To Frederick Review from Philadelphia, Pennsylvania

Bus 7123 from baltimore to frederick md. 10.24.15. The driver is extremly rude.(dont sit up fromt to me move back! Walk to back bus made psngr spit gum in her.hands.if cold hug somebody.if hot take clothes off.didnt turn on lights wifi etc. Pitch blk.scream at psngr who ask for light.DIDNT I SAY DONT BOTHER ME!! She is very unprofessional.I STRONGLY RECCOMMEND she find a new profession that dont involve social skills or public....like the zoo.
1.2
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#723020
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