State: Pennsylvania Product: Greyhound Customer Care Clear all filters (2 of 53 reviews match)
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Greyhound in Erie, Pennsylvania - Never again

1.0
Details
I'm a first-timer using Greyhound and my experience have just been awful. Mid-november I booked a ticket for my little brother who would be coming back from college for his winter break. I had the ticket set to be printed at the station. After realizing that he would be on campus a few days longer I called and got the ticket rescheduled. The rep that I spoke to never mention that because I was rescheduling that my brother would now have to print the ticket from home. He got to the station December 15th at around 8:10 for the bus leaving at 8:55 from Erie PA to Philadelphia. He was told that because the ticket wasn't set to be printed at the station they wouldn't print it out for him. There was no way he would make it back in time so I called in to customer care and explain to them the situation. The rep that I spoke to basically said in order to reschedule that I would have to pay another $20. After going back and forth with her she then said that she could forward me to customer care and they would be able to take care of me I said okay. I was on hold for about 20 minutes when I decided to hang up and just pay the $20 because it was almost time for the bus to leave. When I called back in I was told that I no longer could reschedule because it was already 8:50. I will have to buy a whole new ticket to get my brother home. I told her to forward me back the customer care. I waited on the line again for about 30 minutes before a rep could get on the phone. She said hello ask me what was going on. I explained the situation but stopped when I realized that she wasn't saying anything back. I stayed on the phone for another 10 minutes still nothing back. Finally I hang up and call again. Ran into the same problem. Already being so angry and frustrated I decided to just buy another ticket to get him home but this company will never get my business again.
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Review
#1149376 Review #1149376 is a subjective opinion of poster.
Service
Greyhound Customer Care
Reason of review
Poor customer service

ONLINE TICKET NOT WORKING PROPERLY, ONLINE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION AND THE GREYHOUND AGENT WILL COMPLETE THE TRANSACTION FOR ME WITH THE ONLINE PRICE

2.3
Details
THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO INTO THE GREYHOUND STATION STRANDED AND THE TICKET AGENT COULD NOT FIGURE THE RIGHT INFORMATION TO PRINT THE TICKET AND GAVE ME../(A DIFFICULT TIME ) BECAUSE SHE HAS , NO IDEA WHAT I AM TALKING ABOUT... 5 DAYS TO TRAVEL / FOR A 1 DAY TICKET.. I WOULD HAVE PURCHASED THE TICKET ONLINE WITH 1 CARD, IF THE TICKET AGENT GAVE ME THE RIGHT INFORMATION, NOT TO GO INTO THE OFFICE
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Review
#985809 Review #985809 is a subjective opinion of poster.
Service
Greyhound Customer Care
Cons
  • Endangered
  • 3 nights travel instead of a new years eve travel
  • Resulted in all other expenses
Reason of review
Pricing issue
Loss
$5300
Preferred solution
Full refund

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
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